Outdoor Recreational Products Manufacturer Moves Contact Center to the Cloud with Five9
November 21 2019 - 9:00AM
Business Wire
Five9, Inc. (NASDAQ: FIVN), the leading provider of the
intelligent cloud contact center, today announced that a
recreational products manufacturer has chosen to replace its
on-premise contact center and move to the cloud with Five9.
The company produces an array of outdoor recreational products,
in addition to outdoor apparel. Their inbound contact center fields
calls from customers and provides technical support. Previously,
they were using an on-premise contact center that required
excessive upgrades and maintenance, which was challenging to stay
up to date. They were also using separate chat and workforce
optimization solutions and wanted to consolidate technologies with
one provider.
“Many organizations today are still using on-premise contact
centers that require manual updates and internal IT resources to
support. Not only does this add cost, complexities, a broad set of
resources, and the risk of downtime, but it sets organizations
behind their competitors that are realizing the benefits of cloud
contact center solutions today,” said Dan Burkland, President,
Five9. “This company discovered it was time to move to the cloud so
they could modernize and differentiate how they deliver customer
experience, and we’re excited to be integral to that journey.”
Five9 worked with the client to quickly and efficiently
implement the Five9 GeniusTM Intelligent Cloud Contact Center that
provides a fully scalable, flexible, and zero maintenance
experience. The Five9 platform includes omnichannel support options
such as email, chat, and social. The company was able to
consolidate all of their solutions into one, seamless Five9 desktop
solution so that agents can remain in one UX from Five9 to deliver
exceptional customer experiences.
“Now is the time to move to the cloud if your company wants to
take advantage of the power of today’s digital intelligence and
machine learning that really changes the way customer service is
delivered and experienced,” said Burkland. “Every customer
experience counts and to be able to create a great customer
experience through the contact center is how companies, like this
manufacturer, drive customer loyalty and retention.”
About Five9
Five9 is a leading provider of cloud contact center software for
the intelligent contact center space, bringing the power of cloud
innovation to customers and facilitating more than five billion
call minutes annually. Five9 provides end-to-end solutions with
omnichannel routing, analytics, WFO and AI to increase agent
productivity and deliver tangible business results. The Five9
Genius platform is reliable, secure, compliant and scalable;
designed to create exceptional personalized customer
experiences.
For more information, visit www.five9.com.
Engage with us @Five9, LinkedIn, Facebook, Blog, That’s Genius
Podcast.
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Five9 Kendall Taylor 925-231-2196 kendall.taylor@five9.com
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