Health Dialog Earns NCQA Certification for 24/7 Nurse Line
September 18 2018 - 10:00AM
Business Wire
Health Dialog announced today that its Nurse Line has received
certification from the National Committee for Quality Assurance for
Health Information Product (HIP): Health Information Line. Health
Dialog’s Nurse Line provides live, 24/7 access for patients to a
registered nurse. The NCQA HIP certification process is a voluntary
review process governed by NCQA’s rigorous Standards for
Certification, developed with the assistance of representatives
from industry as well as input from health plans. Health Dialog’s
Nurse Line has been NCQA-certified since 2008.
“Earning NCQA’s HIP Certification demonstrates that an
organization has expertise in gathering and disseminating health
care information for health plan members,” said Lisa Slattery, Vice
President, Accreditation and Recognition Operations.
Using Health Dialog’s Nurse Line, patients can speak live with
highly trained health coaches and registered nurses (RNs) when they
need it. Health Line RNs are licensed in all 50 states and D.C. and
have an average of 13 years of experience. The Nurse Line
never uses a call-back system and patients can access services
through secure messaging or web chat. Nurse Line staff have deep
expertise in educating and engaging diverse populations.
Spanish-speaking patients can speak directly with health coaches in
their native language while live interpretation services are
available for more than 200 languages.
NCQA certification includes rigorous evaluations conducted by a
team of health care professionals. A national oversight committee
of physicians analyzes the team’s finding and determines
certification based on the HIP organization’s compliance with NCQA
standards.
“No form of health support is more effective or meaningful to
people in a time of need than direct contact with a trained
professional,” said Dr. Peter Goldbach, chief medical officer for
Health Dialog. “For more than 20 years, our highly trained
registered nurses and health coaches have been available 24 hours a
day, 7 days a week to answer patient calls. In addition to our high
levels of training, we voluntarily seek NCQA certification to
validate the quality of our Nurse Line. Our commitment to ensuring
quality is fundamental to our mission of helping individuals
achieve and maintain better health.”
About Health Dialog:
Health Dialog is a leading provider of population health
management solutions. The company works with the nation’s largest
third-party payers, employers and providers to improve the health
and wellness of their members, employees and patients while
reducing costs and improving performance in key quality measures,
such as NCQA’s HEDIS and CMS’ Stars ratings. Health Dialog’s unique
capabilities include analytics, a patient portal, a multi-channel
coaching platform, shared decision-making tools and a 24/7 nurse
line. For more information, visit www.healthdialog.com. Health
Dialog is a wholly owned subsidiary of Rite Aid Corporation
(NYSE:RAD).
About NCQA:
NCQA is a private, non-profit organization dedicated to
improving health care quality. NCQA accredits and certifies a wide
range of health care organizations. It also recognizes clinicians
and practices in key areas of performance. NCQA’s Healthcare
Effectiveness Data and Information Set (HEDIS®) is the most widely
used performance measurement tool in health care. NCQA’s Web site
(www.ncqa.org) contains information to help consumers, employers
and others make more informed health care choices. NCQA can be
found online at ncqa.org, on Twitter @ncqa, on Facebook at
facebook.com/NCQA.org/ and on LinkedIn at
linkedin.com/company/ncqa.
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Health DialogMEDIA:Shanti Skiffingtonmobile:
617-921-0808shanti.skiffington@gmail.com
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