U.S. Credit Unions Select NCR’s Digital Insight™ Solutions to Improve Digital Banking
September 12 2018 - 8:00AM
Business Wire
California, Texas and Arizona-based financial
institutions team with NCR on online & digital banking
NCR Corporation (NYSE: NCR), a global leader in omni-channel
solutions, today announced that three community financial
institutions (CFIs) – California-based Parsons Federal Credit
Union, Texas-based Educators Credit Union, and Arizona-based AERO
Federal Credit Union – will all look to evolve their self-service
experience using NCR’s Digital Insight solutions.
Banks and credit unions turn to Digital Insight solutions for
innovative digital banking that helps them engage more meaningfully
with their customers and members while expanding their use of
online and mobile banking.
“The banking industry is facing unprecedented changes in
consumer behavior and expectations, leading to increased
competition to stand out and create the very best experiences,”
Frank Gauld, VP and GM, NCR Banking. “By leveraging our own
cross-industry, cross-channel expertise and employing a ‘Design
Thinking’ approach to innovation, we’re able to work closely with
our customers to help build stronger relationships with their
members.”
NCR’s Design Thinking approach leverages research and
empathy-based techniques to deeply understand customer needs, then
employs ideation and rapid experimentation to determine how
financial institutions can best solve for these needs with a
digital solution. Parsons, Educators and AERO look forward to
delivering experiences informed by this approach to better serve
their members.
For Parsons FCU, a virtual credit union that serves a sponsor
company with more than 100 offices worldwide, technology solutions
must be second to none. Delivering a superior user experience is
extremely important to help fulfill Parsons’ goal of exceeding its
members’ expectations of the new norm.
“Financial institutions are all racing to be at the forefront of
digital innovation – no matter what their size – and through
technology, they have been able to challenge the traditional belief
that the biggest player always wins,” said Ray Crouse, President
and CEO, Parsons Federal Credit Union. “Credit unions like us can
now compete toe-to-toe and seize market share that wasn’t possible
before, opening doors to endless opportunities. We chose to partner
with NCR because we believe they’ve proven themselves as leaders in
the fintech space; specifically, within mobile.”
Branch transformation requires a combination of hardware,
software and services to achieve the right strategic mix of
personnel-assisted and self-service channels to evolve the branch
environment and deliver an exceptional customer experience.
Educators CU is adding Digital Insight solutions to complement its
members’ experience.
“In looking for a new online banking platform we wanted a
product that could not only offer our members more functionality,
but also provide them with those features that today's consumers
expect – ultimately, NCR stood out,” said Rachel Wilde, Marketing
Director, Educators Credit Union. “They have a proven track record
and our goals align; we’re focused on offering innovation for our
members and they have that same focus for their customers.”
AERO recognized the need to provide its member base with a new,
improved experience that would expand its footprint within digital
banking: "We took an in-depth look at several different competing
platforms to improve our member experience,” said Bryce Mortensen,
VP/Information Technology, AERO. “But in the end, NCR had the most
mature, feature-rich platform, with tangible existing third-party
integrations that allow us to provide a full digital banking
experience for our members."
About NCR Corporation
NCR Corporation (NYSE: NCR) is a leader in omni-channel
solutions, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio
of services, NCR enables nearly 700 million transactions daily
across financial, retail, hospitality, travel, telecom and
technology industries. NCR solutions run the everyday transactions
that make your life easier. NCR is headquartered in Atlanta, Ga.,
with about 30,000 employees and does business in 180 countries. NCR
is a trademark of NCR Corporation in the United States and other
countries. NCR encourages investors to visit its website which is
updated regularly with financial and other important information
about NCR.
Web site: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation
View source
version on businesswire.com: https://www.businesswire.com/news/home/20180912005117/en/
NCR CorporationAaron Gould, 212-589-8556Aaron.Gould@ncr.com
NCR (NYSE:NCR)
Historical Stock Chart
From Aug 2024 to Sep 2024
NCR (NYSE:NCR)
Historical Stock Chart
From Sep 2023 to Sep 2024