First Hawaiian Bank Says “Aloha” to Voice Banking
September 10 2018 - 3:05PM
Business Wire
Bank will be first based on the Island to offer
voice banking to its customers
Fiserv, Inc. (NASDAQ: FISV), a leading global provider of
financial services technology solutions, today announced that the
oldest and largest bank in Hawaii, First Hawaiian Bank, is making
banking more convenient for its customers by enabling them to
interact with their accounts via the First Hawaiian Bank skill for
Amazon Alexa. The new voice capabilities are a first for a
financial institution based in the state, and align to the bank’s
focus on providing the greatest convenience and the best customer
experience.
First Hawaiian Bank is utilizing Voice Banking: Amazon Alexa
from Fiserv to enable customers to check balances and access
transaction information, answering the most frequent requests made
by bank customers. This initial set of capabilities will be
available to customers this month, and First Hawaiian Bank will
evaluate additional capabilities based on customer interest and
demand and use of voice banking.
“Our customers want the freedom to choose how they interact with
us,” said Eric Yeaman, President & COO, First Hawaiian Bank.
“We have been working with Fiserv for several years to enhance our
digital services and empower our customers with a wider range of
choices in banking convenience. With voice-driven technology
playing a bigger role in people’s lives, the time was right to
introduce voice banking into that mix.”
According to the Expectations & Experiences consumer trends
survey from Fiserv, 57 percent of consumers used voice-activated
capabilities on a device in the past year. Of these, 17 percent
performed banking functions using voice in the preceding month,
including 26 percent of millennials (ages 18-37) and 24 percent of
urban consumers. Voice banking users are highly engaged, using the
capabilities just over 11 times per month on average.
Fiserv voice banking capabilities emphasize natural language
processing, enabling intuitive interactions so people can manage
their bank account as they would speak in conversation. Rather than
being limited to a set of specific commands, once the skill is
open, people can ask questions such as, “Alexa, what is my checking
account balance?” or, “Alexa, what are my recent transactions?”
First Hawaiian Bank significantly expanded its existing
relationship with Fiserv in 2015, updating and adding solutions for
online and mobile banking and payments with an emphasis on
delivering a unified experience across digital channels. The new
voice banking capabilities will be integrated into and complement
the bank’s current digital suite.
“As a customer-focused bank, First Hawaiian has earned a
reputation for exceptional service,” said Kevin Schultz, president,
Digital Banking, Fiserv. “Voice banking is another way the bank is
expanding that spirit of service and connecting with customers
through intelligent interactions that reflect how people live
today.”
In a world moving faster than ever
before, Fiserv helps clients deliver solutions in step
with the way people live and work today – financial services at the
speed of life. Learn more at fiserv.com.
Additional Resources
- Fiserv recognized for Most Creative
Application of Voice Technology in PYMNTS.com 2018 Voice Challenge
with Amazon Alexa – https://fisv.co/2AtfW9A
- PYMNTS.com Voice Challenge with Amazon
Alexa video – fisv.co/2018VoiceChallenge
- Learn more about the First Hawaiian
Bank skill for Amazon Alexa – www.fhb.com/alexa
About First Hawaiian Bank
First Hawaiian Bank (www.FHB.com) with assets of $20.2 billion
was founded in 1858 as Bishop & Co., and is Hawaii's largest
bank offering consumer and commercial customers a comprehensive
suite of financial services including deposit products, lending,
merchant services, wealth management, insurance and credit cards.
The bank has 55 branches in Hawaii, three on Guam and two on
Saipan. First Hawaiian, Inc. (NASDAQ: FHB), the parent company of
First Hawaiian Bank.
About Fiserv
Fiserv, Inc. (NASDAQ: FISV) enables clients worldwide to create
and deliver financial services experiences in step with the way
people live and work today. For more than 30 years, Fiserv has been
a trusted leader in financial services technology, helping clients
achieve best-in-class results by driving quality and innovation in
payments, processing services, risk and compliance, customer and
channel management, and insights and optimization. Fiserv is a
member of the FORTUNE® 500 and has been named among the FORTUNE
Magazine World's Most Admired Companies® for five consecutive
years, recognized for strength of business model and innovation
leadership. For more information, visit fiserv.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20180910005848/en/
Media Relations:Ann CaveDirector, Public RelationsFiserv,
Inc.+1 678-325-9435ann.cave@fiserv.comorAdditional
Contact:Cristy WilliamsSr. Director, Corporate
CommunicationsFiserv, Inc.+1
678-375-3295cristy.williams@fiserv.com
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