Zinc and GE Digital Announce Integrated Solution for Contextual, Real-Time Communication in the Field
April 17 2018 - 8:05AM
Business Wire
Easy Access to Peer and Company Knowledge
Drives Work Order Efficiency, Engagement and Performance, Creating
Greater Productivity
ServiceMax from GE Digital, the leading software company for the
Industrial Internet, and Zinc, provider of an Enterprise
Communication platform today announced a jointly developed solution
for field service teams to communicate in real-time, and
specifically correlated to Predix ServiceMax work orders, accounts,
installed products and contacts. By connecting field technicians
and enabling them to share real-time knowledge within the context
of the task at hand, Zinc and Predix ServiceMax together improve
completion rates, drive productivity and increase employee
engagement.
Zinc’s All Mode Communication platform for deskless workforces
offers a secure way for field-based workers to easily and quickly
communicate in any mode, including text, voice, video, and
push-to-talk, as well as receive important or urgent company
messages and broadcasts. With this integration, Predix ServiceMax
and Zinc streamline how customers are serviced end-to-end. When
questions or issues are encountered in the field, technicians can
easily create a conversation with the relevant people, history and
context of the work order or product they are working on. All
communication history is accessible via quick links from Predix
ServiceMax for future review, analysis and customer success
initiatives.
App-to-app integration capabilities include the ability to:
- Initiate secure, contextual
conversations using text, voice, video, or push-to-talk from either
Predix ServiceMax or Zinc
- Share content files and location for
instant answers
- Create conversations with relevant
people and information associated with the work order, account,
installed product or contact
- Access communication history via Predix
ServiceMax
“A technician’s access to data of all types is crucial when
servicing customers,” said Jonathan Skelding, Vice President Global
Alliances, ServiceMax from GE Digital. “Arming technicians with
real-time communication and access to a comprehensive amount of
data means technicians are able to resolve problems faster and more
efficiently. This integration with Zinc enables more efficient
access to that necessary data.”
“Field teams are on the frontlines and can make the difference
between a satisfied customer and lost business. They need access to
intuitive solutions that make both their processes and their
communications more efficient,” said Stacey Epstein, CEO of Zinc.
“Now, with Predix ServiceMax and Zinc, field service teams can have
real-time conversations in context, with a 360-degree view of the
work at hand.”
“When our field teams are in front of customers, speed and
agility are critical,” said Kevin Rusin, CFO of McKinley Equipment.
“With ServiceMax and Zinc integrated, our technicians will be able
to quickly start a conversation with colleagues or product experts
and this will improve how work is completed. What’s more, we will
have the history of every conversation about every account or piece
of equipment, accessible with just one click in Predix ServiceMax.
That’s priceless for any technician who will work that account in
the future and will have a significant impact on customer
satisfaction levels.”
The integrated solution is available today and more information
can be found here.
About Zinc:
Founded on the belief that deskless workers need a better way to
communicate, Zinc provides the only All Mode Communication Platform
bent on driving business results. With access to real-time
communication any time on any device, Zinc truly transforms the way
businesses run. Loved by users and trusted by the enterprise,
customers include Marriott, Vivint, BlueLine Rental, and Gaylord
Hotels. Visit www.zinc.it and follow @Zinc on Twitter.
About GE Digital:
GE Digital is the leading software company for the Industrial
Internet, reimagining industry's infrastructure by connecting
software, apps and analytics to industrial businesses to drive a
Predix-powered world. GE Digital creates software to design, build,
operate and manage the entire asset lifecycle – enabling industrial
businesses to operate faster, smarter and more efficiently. For
more information, visit www.ge.com/digital.
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version on businesswire.com: https://www.businesswire.com/news/home/20180417005545/en/
ServiceMax from GE DigitalKatie Bromley,
925-523-8548katie.bromley@ge.comorFor ZincBrittney Timmins,
760-994-6302brittney@wisepublicrelations.com
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