NCR is Saying Goodbye to the Infamous “Unexpected Item in the Bagging Area”
January 16 2018 - 8:00AM
Business Wire
NCR celebrates the 20th
anniversary of its self-checkout and gives a glimpse of future
innovations
NCR Corporation (NYSE: NCR), the global leader in omni-channel
solutions, is celebrating the 20th anniversary of its first
self-checkout installation and looking at what the future will
bring for the technology. Amongst others, NCR is tackling the
infamous “unexpected item in the bagging area” with recent
innovations. Since NCR installed its first self-checkout in-store
on January 20, 1998 in Kansas, self-checkouts have become the
biggest queue buster for small to medium transactions in retailing
– and a part of pop culture. Research firm RBR forecasts that by
2022, there will be nearly 400,000 self-checkout machines installed
by retailers across more than 60 countries worldwide, a global
installation growth of 53 percent from 2016.
Today’s self-checkouts are almost unrecognizable versus the
early days of the technology. The first self-checkouts were bulky
items that took their design cues from ATMs and delivered an
awkward experience. But over time, what the ATM did in making
fundamental changes to banking, self-checkout did for retail.
Just five years after it installed its first self-checkout, NCR
became the leader in the market, and today has a 73 percent market
share according to RBR’s Global EPOS and Self-Checkout 2017 study,
with its offerings available in 39 countries.
Dusty Lutz, vice president and general manager of Store
Transformation Solutions at NCR, said, “NCR’s success in
self-checkout can be attributed to our one guiding principle: we
don’t start with the technology, but how we transform the
retailer’s store. We’ve spent the last 20 years working with
customers to constantly improve our products, making them more
accurate and easy-to-use to provide the best possible shopper
experience.”
Today, the newest NCR self-checkout models make use of the
latest innovations in technology to address one of the most
familiar issues in the self-checkout experience – the “unexpected
item in the bagging area.” The latest NCR models are moving away
from weight-based detection systems to intelligent image scanners
that can recognize items placed on the scanner. As well as removing
the pain of the weight-based security alert, these scanners have
the additional benefit of making the scanning of non-barcoded items
such as fresh fruit and vegetables easier, as the technology can
offer suggestions for what the item might be, instead of requiring
users to move through menus on the interface. Retailers also
benefit as the technology can detect 'item swapping' theft. For
example, if a user tries to scan a bottle of wine with a barcode
for a bunch of bananas, the machine can spot that and alert staff,
helping tackle one of merchants' biggest worries about the
technology.
The NCR FastLane SelfServ™ Checkout was recognised with a 2017
GOOD DESIGN award for excellence in product design. The award
highlights how NCR’s retail offerings provide consumers with
convenient checkout options that help retailers transform their
stores into the central hub of the shopping experience, providing a
smoother, connected and convenient customer journey.
More information on the journey of NCR’s self-checkout can be
found here.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a leader in omni-channel
solutions, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio
of services, NCR enables nearly 700 million transactions daily
across financial, retail, hospitality, travel, telecom and
technology industries. NCR solutions run the everyday transactions
that make your life easier. NCR is headquartered in Atlanta, Ga.,
with about 30,000 employees and does business in 180 countries. NCR
is a trademark of NCR Corporation in the United States and other
countries. NCR encourages investors to visit its website which is
updated regularly with financial and other important information
about NCR.
Website: www.ncr.comTwitter: @NCRCorporationFacebook:
www.facebook.com/ncrcorpLinkedIn:
www.linkedin.com/company/ncr-corporationYouTube:
www.youtube.com/user/ncrcorporation
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NCR Public RelationsOrtrud Wenzel, +49 821 405
8191ortrud.wenzel@ncr.com
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