Xfinity Home provides 24/7 professional monitoring and
innovative smart home technology, gaining an edge in the
competitive home automation and security services market
SANTA CLARA, California,
July 19, 2017 /PRNewswire/
-- Based on its recent analysis of the home automation and
security services market, Frost & Sullivan recognizes Comcast
with the 2017 North America Frost & Sullivan Company of the
Year Award. Comcast's success with Xfinity Home, which provides
residential home automation and security solutions, is due in part
to its ability to anticipate and address consumer needs. Comcast
has acquired an average of 200,000 Xfinity Home customers per year
since its inception, a number that now totals almost a million
customers. At the end of Q1 2017, Comcast reported 957,000 total
security and automation customers and added 66,000 new subscribers
during Q1 alone. This gives it an average run-rate of 22,000 new
installs per month.
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Comcast's Xfinity Home is a fully managed security solution that
combines a user-friendly platform with professional installation,
24/7 monitoring, and home automation. The solution boasts two
critical value propositions—safety and convenience. In addition, it
eliminates the need for complex self-installation and offers tech
support on its partners' devices.
"While many home automation and security products, such as
lighting controls, smart thermostats, and video surveillance
cameras are being positioned as D-I-Y (do-it-yourself) solutions,
their installation and integration with other technologies can be
challenging," said Frost & Sullivan Senior Industry Analyst,
Imran Khan. "Comcast addressed this
issue by delivering a unified platform that enables customers to
easily manage their home security and smart home devices from a
single, easy-to-use website or app."
Daniel Herscovici, Senior Vice
President and General Manager of Comcast's Xfinity Home, said, "We
are thrilled Xfinity Home is recognized as the leading company
providing an innovative and comprehensive home security and home
automation solution to consumers. We offer capabilities and
features that make it simple for consumers to turn their home into
a smart home that is easy to manage and monitor at home or on the
go. We continue to innovate by adding new services, such as 24/7
video recording, which allows our customers to record, rewind and
review motion-detected activity in their home."
To widen its footprint within the consumer Internet of Things
(IoT) market, Comcast completed its acquisition of Icontrol
Networks in March 2017. Icontrol's
Converge business provided the underlying platform for Xfinity Home
and will open new wholesale revenue growth opportunities in the
telecom and cable service market around the world.
Meanwhile, Comcast has increased investments in advanced
customer premise equipment (CPE) to support its X1 platform and
wireless gateways in its cable business. These investments also
benefit Xfinity Home customers. Xfinity Home is the only home
security provider that offers its customers the ability to manage
their system via a voice remote from Comcast's X1 service. For
instance, customers can say, "Xfinity Home Camera" to see who is
outside their door on their TV. Furthermore, Comcast has
partnered with leading home automation vendors to ensure that its
customers have access to the best-in-class solutions that lead in
reliability, performance, and cost-effectiveness. Some of Xfinity
Home's prominent partners include Nest and Zen (smart thermostats),
Chamberlain (smart garage door solutions), August and Kwikset
(smart door locks), and Lutron and Philips Lighting (smart
lighting).
"Comcast's ability to offer a state-of-the art, holistic
residential security and automation solution at a compelling price
point is unparalleled. The Xfinity Home solution is designed to
scale with changing consumer needs," noted Khan. "The flexibility
to manage and control home security and automation features via a
single software platform across a range of devices, such as
smartphones, remote controls, and touchscreen panels, enhances
Xfinity Home's overall value proposition."
Each year, Frost & Sullivan presents this award to a company
that has demonstrated excellence in terms of growth strategy and
implementation. The award recognizes a high degree of innovation
with products and technologies and the resulting leadership in
terms of customer value and market penetration.
Frost & Sullivan Best Practices awards recognize companies
in a variety of regional and global markets for demonstrating
outstanding achievement and superior performance in areas such as
leadership, technological innovation, customer service, and
strategic product development. Industry analysts compare market
participants and measure performance through in-depth interviews,
analysis, and extensive secondary research to identify best
practices in the industry.
About Comcast
Comcast Corporation (Nasdaq: CMCSA) is a global media and
technology company with two primary businesses, Comcast Cable and
NBCUniversal. Comcast Cable is one of the nation's largest
video, high-speed internet, and phone providers to residential
customers under the XFINITY brand, and also provides these services
to businesses. It also provides wireless and security and
automation services to residential customers under the XFINITY
brand. NBCUniversal operates news, entertainment and sports
cable networks, the NBC and Telemundo broadcast networks,
television production operations, television station groups,
Universal Pictures and Universal Parks and Resorts.
Visit www.comcastcorporation.com for more information.
About Xfinity Home
Xfinity Home is the total home security and automation solution
from Comcast. This security service includes 24/7 professional
monitoring, as well as battery and cellular backup. Key
capabilities include: remote arming and disarming, real-time text
and email alerts, 24/7 video recording, live video monitoring,
lighting and thermostat control, and smoke and water leak
detection. Through the curated partner program, Xfinity Home
seamlessly integrates best-in-class smart home devices into its
platform. Whether at home or on the go, customers can manage and
stay connected to their homes via the mobile app, online portal,
in-home Touchscreen Controller, or on their TV with the Xfinity X1
platform. For more information, go
to www.xfinity.com/home-security.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, works in
collaboration with clients to leverage visionary innovation that
addresses the global challenges and related growth opportunities
that will make or break today's market participants. For more than
50 years, we have been developing growth strategies for the global
1000, emerging businesses, the public sector, and the investment
community. Contact us: Start the discussion.
Media Contacts:
Andrea Steinman, Frost &
Sullivan
Phone: 210.477.8425
Email: Andrea.steinman@frost.com
Ellen Yu, Comcast
Phone: 215-286-5558
Email: ellen_yu@comcast.com