Insurity Interaction Platform, Powered by Glia, to Transform Digital Engagement for Carriers and MGAs
July 16 2024 - 10:27AM
Business Wire
The Insurity Interaction Platform, powered by
Glia, enables insurers to create more revenue opportunities,
resolve claims faster, and foster collaboration among underwriters
and agents
Insurity, the leading provider of cloud software for insurance
carriers, brokers, and MGAs, today announced the launch of the
Insurity Interaction Platform, powered by Glia. This cloud-native
platform is designed to enhance interactions with policyholders and
agents across multiple channels, delivering a seamless digital
experience.
The Insurity Interaction Platform, powered by Glia, offers a
robust suite of capabilities that improve customer interactions and
operational efficiency. The platform enables underwriters and
agents to collaborate seamlessly on screen, reduces customer
servicing costs, streamlines claims communication and processing,
and enhances revenue opportunities through guided policy
applications. Key benefits insurers can expect from the Insurity
Interaction Platform, powered by Glia, include a 3x increase in
online policy application conversions, a 20% reduction in call
center average handle time, and a 25% increase in policyholder
satisfaction.
In partnership with Glia, the leader in customer interaction
technology, Insurity is launching this platform to empower carriers
and MGAs to meet their policyholders and agents on screen and
seamlessly transition across interaction channels, including phone
calls, chats, video calls and SMS. The platform has seamless
integrations to our policy, billing, claims and premium audit
solutions.
“Glia is proud to partner with Insurity to launch the Insurity
Interaction Platform, powered by Glia,” said Dan Michaeli, Chief
Executive Officer at Glia. “Our collaboration brings advanced
digital interaction capabilities to the insurance industry,
enabling carriers and MGAs to interact with their customers and
agents more effectively and efficiently. The ChannelLess™ platform
empowers insurers to engage policyholders, agents, and potential
customers in any channel to provide an effortless, personalized
experience.
“We are thrilled to introduce the Insurity Interaction Platform,
powered by Glia, which will revolutionize how carriers and MGAs
connect with their policyholders and agents,” said Sylvester
Mathis, Chief Insurance Officer at Insurity. “This platform not
only boosts efficiency and customer satisfaction but also creates
new revenue opportunities by facilitating smoother and more
intuitive interactions. It’s a significant step forward in our
commitment to delivering exceptional digital solutions to the
insurance industry.”
To learn more about how the Insurity Interaction Platform can
benefit your organization, please reach out to
Elizabeth.Hutchinson@insurity.com.
About Insurity
Insurity is a leading provider of cloud-based software for
insurance carriers, brokers, and MGAs. Insurity is trusted by 22 of
the top 25 P&C carriers and 7 of the top 10 MGAs in the US and
has over 400 cloud-based deployments. Through its best-in-class
digital platform, unrivaled industry experience, and the industry’s
most robust analytics offerings, Insurity is uniquely positioned to
deliver exceptional value, empowering customers to focus on their
core businesses, optimize their operations, and provide superior
policyholder experiences. Insurity is a portfolio company of GI
Partners and TA Associates. For more information, visit
www.insurity.com.
About Glia
Glia redefines how businesses interact with customers. The Glia
Interaction Platform unifies Digital Customer Service (DCS),
traditional call center, and automation with a ChannelLess™
Architecture, empowering businesses to create the ideal mix of
interactions and adapt on demand. The ability to easily shift
volume between channels drives revenue, efficiency, and loyalty at
the same time.
Glia has partnered with over 500 insurance companies, banks,
credit unions, and other financial institutions worldwide to
improve the customer experience and drive business results. Named a
Deloitte Technology Fast 500™ company for a third year in a row and
a Great Place to Work (with a 97% employee satisfaction rating),
the company has raised over $150 million in funding from top
investors and was recently valued at over $1B by top tier
investors. To learn more visit glia.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240716649735/en/
Elizabeth Hutchinson, elizabeth.hutchinson@insurity.com