Accomplishment
exemplifies Guidehouse's commitment to exceptional
quality
WASHINGTON, July 9, 2024
/PRNewswire/ -- Guidehouse, a leading global provider of
consulting, digital, and managed services to commercial and
public sector clients, is proud to announce that it has
successfully recertified its ISO 20000 certification, the
international standard for IT service management (ITSM).
"We are pleased to have recertified our global IT Service
Management practices to the ISO 20000 standard," said Scott McIntyre, Chief Executive Officer of
Guidehouse. "As part of our broader ISO-9000 quality management
system and enterprise service management catalog, the digital
services are a vital component of the value we deliver to our
employees and clients every minute of the day. This significant
milestone underscores Guidehouse's commitment to maintaining the
highest standards of quality and IT service management, and
continuously improving our processes to better serve our
clients."
ISO 20000 certification sets out the requirements for an
organization to establish, implement, maintain, and continually
improve an ITSM. The certification process involves rigorous
assessment by an accredited certification body, ensuring compliance
with best practices and a commitment to continual improvement.
"As a technology enabled business, the IT organization
at Guidehouse serves as strategic and vital component of the
overall business vision," said Chas
Shaffer, Chief Information Officer of Guidehouse. "This
achievement is a testament to our entire team – their hard work and
dedication adhering to the highest standards of quality and
excellence."
By obtaining ISO 20000 recertification, Guidehouse effectively
demonstrated it has implemented a robust IT service management
system that includes comprehensive policies and procedures for key
processes such as problem management, change management, service
level management, and service continuity management. The
recertification process involved a thorough audit of these
processes, verifying their effectiveness and compliance with the
ISO 20000 standard.
About Guidehouse
Guidehouse is a leading global provider of consulting services
to the public sector and commercial markets, with broad
capabilities in management, technology, and risk consulting. By
combining our public and private sector expertise, we help clients
address their most complex challenges and navigate significant
regulatory pressures focusing on transformational change, business
resiliency, and technology-driven innovation. Across a range of
advisory, consulting, outsourcing, and digital services, we create
scalable, innovative solutions that help our clients outwit
complexity and position them for future growth and success. The
company has more than 16,000 professionals in over 55 locations
globally. Guidehouse is led by seasoned professionals with proven
and diverse expertise in traditional and emerging technologies,
markets, and agenda-setting issues driving national and global
economies. For more information, please visit guidehouse.com.
Media Contact:
Guidehouse
Cecile Fradkin
cfradkin@scprgroup.com
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SOURCE Guidehouse