Paiva recognized for ongoing commitment to
developing responsible artificial intelligence and
industry-specific solutions that empower companies to transform
their customer experience
- Paiva’s focus on responsible artificial intelligence (AI)
ensures Talkdesk customers can benefit from the technology without
concern for hallucinations, bias, and other AI risks.
- The prestigious international annual awards program honors
standout AI and machine learning solutions, companies, and
leaders.
- Talkdesk leads AI advancements in customer experience (CX),
including innovative generative artificial intelligence (GenAI)
features to drive better outcomes along the customer journey.
Talkdesk®, Inc., a global provider of artificial
intelligence (AI)-powered customer experience (CX) technology that
serves enterprises of all sizes, today announced that Talkdesk
Chief Executive Officer (CEO) and Founder Tiago Paiva has been
named “Best Artificial Intelligence (AI) Company CEO” in the
seventh annual AI Breakthrough Awards Program by AI Breakthrough, a
leading market intelligence organization that recognizes the top
companies, technologies, and products in the global AI market
today.
Under Paiva's leadership, Talkdesk has remained at the cutting
edge of developing AI-driven advancements in customer experience to
enable better self-service, agent-assisted service, quality
management, workforce management, and business intelligence for
enterprises worldwide. Since 2018, the company has been innovating
and adding groundbreaking, accessible AI and GenAI features across
its flagship Talkdesk CX Cloud™.
In 2021, Paiva saw an opportunity to lower the barrier to AI
adoption for customer experience by introducing Talkdesk Industry
Experience Clouds™. These CX platforms include vertically trained
AI models, specialized workflows, and integrations delivered out of
the box to enable efficient self-service and live service use cases
for banks, insurance carriers, healthcare providers, and retailers.
Embracing Paiva’s vision that customer experience isn’t “one size
fits all,” Talkdesk continues to deliver industry-specific
innovations that accelerate value faster and more simply than
legacy CX solutions.
Paiva championed responsible AI deployment that is transparent,
accountable, and adaptable, with the industry-first launch of AI
Trainer in 2021. Under his leadership, Talkdesk has continuously
expanded this suite of human-in-the-loop tools. The company remains
committed to ensuring that GenAI does no harm to a business or its
customers, provides the right level of personalized experiences,
and gives more businesses access to its benefits.
In recent months, Talkdesk has introduced several groundbreaking
and industry-first GenAI innovations in CX, including Talkdesk
Navigator, mood insights, Talkdesk Ascend Connect, Talkdesk
Autopilot for Banking, Talkdesk Autopilot for Retail, and Talkdesk
Autopilot for Healthcare.
The mission of the AI Breakthrough Awards is to honor excellence
and recognize the innovation, hard work, and success in a range of
AI- and machine learning-related categories, including generative
AI, computer vision, AIOps, deep learning, robotics, natural
language processing, industry-specific AI applications, and many
more. This year’s program attracted more than 5,000 nominations
from over 20 different countries throughout the world.
Supporting Quotes
Steve Johansson, managing director of AI Breakthrough, said:
“Tiago Paiva’s pioneering spirit has demonstrated exceptional
foresight and leadership in making Talkdesk a formidable force
among AI platforms. We’re honored to recognize Tiago Pavia as Best
Artificial Intelligence Company CEO for understanding that customer
service isn’t one size fits all. The company is helping more
businesses get value out of AI in their CX strategy. In an era
where AI implementation introduces concerns about liability, bias,
and accuracy, Paiva continues championing responsible AI
practices.”
Tiago Paiva, chief executive officer and founder of Talkdesk,
commented: “The Talkdesk team remains tireless in advancing our
mission to rid the world of bad customer experiences through AI.
This incredible recognition from AI Breakthrough belongs to
everyone at Talkdesk, as well as our partners and global customers
who demonstrate how they value their customers by delivering
excellent CX. We’ll continue to innovate with simple yet effective
AI that helps companies of all sizes transform their customer
experience.”
About Talkdesk
Talkdesk® is on a mission to rid the world of bad customer
experience. With our cloud-native, generative AI-powered CX
platform, purpose-built industry solutions, and extensible AI
offerings, we empower enterprises in the cloud and on-premises to
deliver exceptional customer experiences that make them more
competitive, grow revenue, reduce costs, and provide operational
efficiencies. With specialized workflows and integrations delivered
out of the box for our Industry Experience Clouds, Talkdesk
accelerates value for our customers faster and more simply than
legacy or one-size-fits-all solutions.
Partnering with enterprises globally, we deliver continuous
innovation and breakthrough results. Our commitment to reliability
and security, paired with our track record of delivering on
promises, sets us apart in the industry. Elevate customer
experiences, streamline operations, and increase revenue with
Talkdesk. Companies that love their customers use Talkdesk.
Talkdesk is a registered trademark of Talkdesk, Inc. All product
and company names are trademarks™ or registered® trademarks of
their respective holders. Use of them does not imply any
affiliation with or endorsement by them.
About AI Breakthrough
Part of Tech Breakthrough, a leading market intelligence and
recognition platform for global technology innovation and
leadership, the AI Breakthrough Awards program is devoted to
honoring excellence in Artificial Intelligence technologies,
services, companies, and products. The AI Breakthrough Awards
provide public recognition for the achievements of AI companies and
products in categories including Generative AI, Machine Learning,
AI Platforms, Robotics, Business Intelligence, AI Hardware,
Computer Vision, and more. For more information visit
AIBreakthroughAwards.com.
Tech Breakthrough LLC does not endorse any vendor, product or
service depicted in our recognition programs, and does not advise
technology users to select only those vendors with award
designations. Tech Breakthrough LLC recognition consists of the
opinions of the Tech Breakthrough LLC organization and should not
be construed as statements of fact. Tech Breakthrough LLC disclaims
all warranties, expressed or implied, with respect to this
recognition program, including any warranties of merchantability or
fitness for a particular purpose.
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Media Contact: Talkdesk Public Relations
pr@talkdesk.com