LINCOLN,
Neb., March 29, 2024 /PRNewswire/ -- The group
division of Ameritas proudly announces its 17th consecutive
certification as a BenchmarkPortal Center of Excellence,
solidifying its position as a leader in customer service and
support excellence. This prestigious recognition for 2023
underscores Ameritas' commitment to meeting and exceeding the
highest standards in the industry.
The BenchmarkPortal Center of Excellence certification is
renowned as one of the most esteemed accolades in the realm of
customer service and support. Achieving this distinction requires
contact centers to consistently meet rigorous criteria year after
year, a feat that sets the bar for excellence. Ameritas stands
among an elite group of organizations, being one of only a few to
secure the Center of Excellence certification for an impressive
17th consecutive year. This remarkable accomplishment places
Ameritas within the top 10% of all insurance industry contact
centers across North America.
Kelly Wieseler, Ameritas EVP -
group division, remarked, "I want to congratulate our call center
associates who work tirelessly to provide world-class service to
our customers each day. This annual certification is the gold
standard in customer experience initiatives and our 17th Center of
Excellence award highlights our exceptional commitment. We are
honored to once again have earned this recognition."
Bruce Belfiore, BenchmarkPortal
CEO, commented, "Sustaining excellence and showing the world by
being recognized for 17 years in a row is a remarkable testament to
the Ameritas call center teams. It also proves that Ameritas has
efficient, helpful training and management teams as well. This type
of coaching and commitment consistently fosters an environment of
excellence. It is a certification that Ameritas contact center
professionals take seriously and it sets them apart. Ameritas,
congratulations on your 17th certification. It is
well-deserved."
About BenchmarkPortal
From its origins in 1995, BenchmarkPortal has become a global
leader in the contact center industry, providing benchmarking,
certification, training, consulting and industry reports. The
BenchmarkPortal team of professionals has gained international
recognition for its innovative approach to best practices for the
contact center industry. BenchmarkPortal hosts the world's largest
database of contact center metrics, which is constantly being
refreshed with new data. BenchmarkPortal's mission is to provide
contact center managers with the tools and information that will
help them optimize their efficiency and effectiveness in their
customer communications. For more information, visit
benchmarkportal.com.
About Ameritas
Ameritas is the marketing name for Ameritas Mutual Holding
Company and its affiliated subsidiary companies, including Ameritas
Life Insurance Corp. and Ameritas Life Insurance Corp. of
New York. Founded in 1887,
Ameritas offers a wide range of insurance and financial products
and services to individuals, families and businesses. These
products and services include life insurance; annuities; individual
disability income insurance; group dental, vision and hearing care
insurance; retirement plans; investments; asset management; and
public finance. Securities offered through affiliate Ameritas
Investment Company LLC., member FINRA/SIPC and investment advisory
services offered through the business name of Ameritas Advisory
Services. For more information, visit ameritas.com.
Ameritas® is a marketing name for Ameritas Mutual Holding
Company and its affiliated subsidiary companies, including Ameritas
Life Insurance Corp. and Ameritas Life Insurance Corp. of
New York. View full legal
disclosures and group disclaimers. © 2024 Ameritas Mutual Holding
Company
Contact:
Derek Rayment,
Sr. Media Relations Specialist
Ameritas Life Insurance Corp.
Phone: 402-467-7850
derek.rayment@ameritas.com
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SOURCE Ameritas