Eckoh PLC Eckoh and K2C add Secure Payments over Live Chat
February 08 2017 - 2:00AM
RNS Non-Regulatory
TIDMECK
Eckoh PLC
08 February 2017
PRESS RELEASE
8 February 2017
Eckoh and K2C add Secure Payments over Live Chat
Eckoh becomes the World's First Level 1 PCI DSS Service Provider
to offer
Secure Payment Solutions across all Card-Not-Present
Channels
Eckoh plc (AIM:ECK), the global provider of secure payment
products and customer contact solutions, announces that it has
added the capability to take a secure payment directly via live web
chat ("Live Chat"). This new capability extends Eckoh's impressive
payments portfolio and means that Eckoh is the world's first
Payment Card Industry Data Security Standards ("PCI DSS") Level 1
service provider to be able to offer secure payment solutions
across the full spectrum of phone, web, mobile app, SMS and now
Live Chat.
This innovation follows on from Eckoh's acquisition of
Klick2Contact EU Limited ("K2C") in July 2016. The successful
integration of K2C's portfolio into Eckoh's solution suite now
allows merchants to take secure payments across the full range of
card-not-present channels.
Card-not-present fraud is the fastest growing form of credit
card fraud globally. Data from Financial Fraud Action UK shows a
17% rise in 2015 to nearly GBP400m. The ability for online buyers
to authorise secure payments via Live Chat is a substantial
advancement on outdated and insecure practices such as taking
payment via email, or in plain text via messaging apps, as well as
being more convenient.
Live Chat is an increasingly popular channel of customer support
as it allows consumers immediate access to information about
products and services whilst they are browsing a website. The
addition of secure payment functionality enhances the value of the
channel substantially, as the consumer can now place an order
within the chat session rather than having to be re-directed to
another channel to complete their purchase. Together, Live Chat and
the ability to take secure payments allows Eckoh's clients to
enhance their customer engagement and security.
Explaining this new payment process, Graham Pollard, Managing
Director, Klick2Contact, said:
"Live Chat is very popular with our clients and their customers,
because it provides instant online assistance, and the ability to
take a secure payment is a compelling enhancement of this channel.
As with our other secure payment products, Eckoh and K2C have made
this process completely seamless to the customer and their
sensitive card data is never exposed to the chat agent or our
client's IT environment, helping them to be compliant and reducing
the risk of fraud."
Nik Philpot, Chief Executive Officer Eckoh plc, commented:
"By combining Eckoh's secure payment capability with K2C's Live
Chat, Eckoh has created a new, flexible and scalable way to take
secure, hassle-free, PCI compliant online payments. The solution
has benefits for consumers and retailers alike and it will enhance
our ability to cross-sell between the Eckoh and K2C customer bases.
We are delighted to be able to launch this new joint initiative so
soon after the K2C acquisition and to have extended our integrated
portfolio of card-not-present secure payment solutions."
-ENDS-
For more information, please contact:
Eckoh plc
Nik Philpot, Chief Executive Officer Tel: 01442 458 300
Graham Pollard, Managing Director K2C
www.eckoh.com
Buchanan
Giles Sanderson, Stephanie Watson Tel: 020 7466 5000
www.buchanan.uk.com
N+1 Singer (Nomad & Joint Broker)
Shaun Dobson, Lauren Kettle Tel: 020 7496 3000
www.n1singer.com
Berenberg (Joint Broker)
Ben Wright, Chris Bowman, Amritha Murali Tel: 020 3207 7800
www.berenberg.de/en
About Eckoh plc
Eckoh is a global provider of secure payment products and
customer contact solutions, supporting an international client base
from its offices in the UK and US.
Our secure payments products, which include the patented
CallGuard, can be hosted in the Cloud or deployed on the client's
site and remove sensitive personal and payment data from contact
centres and IT environments. The products offer merchants a simple
and effective way to reduce the risk of fraud, secure sensitive
data and become compliant with the Payment Card Industry Data
Security Standards ("PCI DSS") and wider data security regulations.
Eckoh has been a PCI DSS Level One accredited Service Provider
since 2010, processing over $1bn in card payments annually.
Eckoh's customer contact solutions enable enquiries and
transactions to be performed on whatever device the customer
chooses, allowing organisations to increase efficiency, lower
operational costs and provide a true Omni-channel experience. We
also assist organisations in transforming the way that they engage
with their customers by providing support and transition services
as they implement our innovative customer contact solutions.
Our large portfolio of clients come from a broad range of
vertical markets and includes government departments, telecoms
providers, retailers, utility providers and financial services
organisations. More information at www.eckoh.com.
About PCI DSS compliance
PCI DSS is the Payment Card Industry Data Security Standard and
this is a worldwide standard that was set up to help businesses
process card payments securely and reduce card fraud. The way it
does this is through tight controls surrounding the storage,
transmission and processing of cardholder data that businesses
handle. PCI DSS is intended to protect sensitive cardholder data.
For more information please see:
http://www.theukcardsassociation.org.uk/security/what_is_PCI%20DSS.asp
This information is provided by RNS
The company news service from the London Stock Exchange
END
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