FRANKFURT--Commerzbank AG (CBK.XE), Germany's second largest bank by market value, Wednesday confirmed it will shed about 12% of full-time jobs through 2016, sweetening the measures by agreeing to refrain from forced redundancies if possible.

Labor union Verdi criticized the measures, saying they will "create substantial uncertainty" among the bank's staff and that doubt remains about the bank's sustainability and business model.

The job cuts are part of a strategic agenda announced in November, when the bank said it plans to invest more than 2 billion euros ($2.7 billion) through 2016 while maintaining the cost base stable. To achieve this, it needs to increase its earnings power while further reducing non-staff and staff costs.

Investments will mainly be made in information technology and in modernizing the retail bank business, which the bank plans to align with current customer demand for more online services, mobile banking, and specialized but more neutral advice when making key financial decisions.

The bank will shed a total of 5,200 jobs, out of 45,000 full-time positions at the end of March. Of these, 3,900 will be cut in Germany, with almost half of them, or 1,800 jobs, coming from the retail banking operation. The bank plans to cut another 500 full-time jobs abroad and in subsidiaries in Germany. Another 800 jobs cuts will come mainly from the internal bad bank and were already decided in late 2012 and early 2013.

If strategic targets are met, the bank will create up to 1,000 full-time jobs, but in different areas, such as in its business with German corporate clients, and in auditing and compliance.

The measures are part of the bank's attempt to return to profitability again after it managed to wean itself off of state aid last months. The bank required billions of euros in capital injection by the German government in early 2009, after its ill-timed acquisition of Dresdner Bank announced shortly before the collapse of Lehman Bros.

"It is not a sign of strength that the bank has to cut jobs again immediately after completing the integration of Dresdner Bank," said analyst Dirk Becker, of brokerage Kepler Cheuvreux, who has a reduce rating on the share.

Italy's UniCredit SpA has cut about 4,000 jobs in recent years, about 3% of its workforce.

-Write to Ulrike Dauer at ulrike.dauer@dowjones.com

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