Captaris Streamlines Claims Processing for Fringe Benefits Management Company
February 20 2008 - 12:00PM
PR Newswire (US)
Automation speeds turnaround and reduces storage costs BELLEVUE,
Wash., Feb. 20 /PRNewswire-FirstCall/ -- Captaris, Inc.
(NASDAQ:CAPA), a leading provider of software products that
automate document-centric processes, today announced that Fringe
Benefits Management Company (FBMC), an independent benefits
administrator, has deployed Captaris Workflow and Alchemy to speed
claims processing and manage digital storage and retrieval
processes for its clients throughout the U.S. FBMC handles close to
one million mailed or faxed Flexible Spending Account (FSA) claims
every year and pays out hundreds of millions of dollars to more
than 300,000 customers. Manual paper-based procedures impacted
customer service as well as contractual and HIPAA guidelines. The
firm integrated Captaris Workflow and Alchemy with existing
applications to automate capture, indexing and storage of claims
documents. FBMC stores enrollment forms in an Alchemy digital
library. For claims, adding Captaris Workflow to Alchemy storage
streamlines processes and extends existing solutions. Captaris
interfaces with Microsoft BizTalk server and Common Remitter System
(CRS), an internal proprietary claims processing application. "It
was important to have these linked to create one tightly integrated
system to serve needs for all forms of documents," said Barbara
Gonzales, FBMC's Chief Operating Officer. For claims examiners,
immediate access at the desktop eliminates warehouse requests and
ensures files are available to answer customer questions within
seconds rather than days. "Our average turnaround (for claims
processing) is now one to two days," Gonzales reported. The
estimate includes document preparation -- previously a three-day
turnaround alone -- as well as claims review and authorization.
Adjudicators review claims within Alchemy faster and easier with
tools to prioritize or shift workloads for balance and expediency.
In addition, emails alert managers of overdue indexing or
adjudication tasks, allowing them to resolve problems quickly.
Using streamlined, automated capture capabilities, FBMC reduced its
document preparation team from 10 to 6 full-time employees,
equating to approximately $130,000 annually in salary and benefits
overhead. Also avoided is the equivalent of another three full-time
employees -- or $65,000 per year -- to retrieve documents from the
warehouse for customer inquiries and audits. FBMC eliminated
warehouse storage and even avoided spending close to $100,000 to
lease additional building space just to store paper. Still, the
intangible benefits are the most impressive to Gonzales. For
instance, "Now, we can help the customer on the first call," she
said. "You can't put a price tag on that." About Captaris, Inc.
Captaris, Inc. is a leading provider of software products that
automate document centric business processes. Captaris specializes
in document capture, recognition, routing, workflow, and delivery.
Captaris integrated solutions provide interoperability with leading
line of business applications and technology platforms. Captaris
products include RightFax, Captaris Workflow, Alchemy, FaxPress,
DOKuStar, RecoStar, Single Click Entry, and ID-Star which are
distributed through a global network of leading technology
partners. Captaris customers include the entire Fortune 100 and the
majority of Global 2000 companies. Headquartered in Bellevue,
Washington, Captaris was founded in 1982 and is publicly traded on
NASDAQ Global Market under the symbol CAPA.
http://www.captaris.com/. The following are registered trademarks
and trademarks of Captaris: Captaris, Alchemy, RightFax, FaxPress
and Captaris Workflow. RecoStar, DOKuStar, ID-Star and Single Click
Entry are trademarks of Captaris Document Technologies GmbH. All
other brand names and trademarks are the property of their
respective owners. DATASOURCE: Captaris, Inc. CONTACT: Mark
Littrell of Captaris, Inc., +1-425-455-6000, ; or Barrie Locke of
Ripple Effect Communications, +1-617-536-8887, , for Captaris, Inc.
Web site: http://www.captaris.com/
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