Walmart Introduces Express Delivery
April 30 2020 - 6:37PM
Business Wire
Retailer debuts new service that puts
customers’ orders on their doorstep in less than two hours
Today, Walmart is announcing Express Delivery,
a new service that delivers more items from the store than ever
before to customers’ doors in less than two hours.
Walmart has accelerated the development of the service in the
wake of the Coronavirus pandemic, piloting Express Delivery in 100
stores since mid-April. The service will expand to nearly 1,000
stores in early May and will be available in nearly 2,000 total
stores in the following weeks. Express Delivery allows customers to
order across more than 160,000 items from Walmart’s food,
consumables and general merchandise assortment such as groceries,
everyday essentials, toys and electronics.
“We know our customers’ lives have changed during this pandemic
and so has the way they shop,” said Janey Whiteside, chief customer
officer, Walmart. “We also know when we come out of this, customers
will be busier than ever, and sometimes that will call for needing
supplies in a hurry. COVID-19 has prompted us to launch Express
Delivery even faster so that we’re here for our customers today and
in the future.”
Walmart’s Express Delivery joins the retailer’s popular pickup
and delivery offerings, all three of which are no-contact services
for the customer. It relies on the retailer’s team of 74,000
personal shoppers who will pick customers’ orders. This includes
additional personal shoppers hired specifically for Express
Delivery. Walmart will utilize its existing lineup of delivery
providers to take orders from a store to customers’ doors. The
service will cost $10 on top of the existing delivery charge.
Walmart’s Delivery Unlimited customers’ will simply pay a $10 fee
per Express Delivery. Like Walmart’s pickup and delivery services,
there is no markup on items – an item is priced the same as it is
on the shelf.
Express Delivery also builds on the existing inventory of pickup
and delivery slots available to customers, creating more
opportunity for customers to shop Walmart when and how they
want.
“We have an opportunity to serve our customers no matter what
life calls for,” said Tom Ward, senior vice president, Customer
Product. “Whether it be a last-minute ingredient, medicine when a
fever hits, or the item you didn’t know you needed when checking
off your chore list, time matters. Express is a solve for
that.”
To get started, customers go to walmart.com/grocery or the
Walmart app and search their zip code to see if Express Delivery is
offered in their area. Here’s how it works:
- User Friendly Shopping: When customers are creating
their order, the search feature at the top of the screen makes it
easy to directly search for the exact item they need to add to
their cart.
- At Checkout, select Express: Customers proceed to check
out, selecting Express Delivery. They will then pay for their order
and sit back and wait for their delivery to arrive!
- Delivery: A delivery driver picks the order up at the
store. They deliver to the customer within two hours. No money is
exchanged at the door.
About Walmart
Walmart Inc. (NYSE: WMT) helps people around the world save
money and live better - anytime and anywhere - in retail stores,
online, and through their mobile devices. Each week, over 265
million customers and members visit approximately 11,500 stores
under 56 banners in 27 countries and eCommerce websites. With
fiscal year 2020 revenue of $524 billion, Walmart employs over 2.2
million associates worldwide. Walmart continues to be a leader in
sustainability, corporate philanthropy and employment opportunity.
Additional information about Walmart can be found by visiting
http://corporate.walmart.com, on Facebook at
http://facebook.com/walmart and on Twitter at
http://twitter.com/walmart.
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version on businesswire.com: https://www.businesswire.com/news/home/20200430006057/en/
Molly Blakeman 1-800-331-0085 news.walmart.com/reporter
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