TOKYO—Toyota Motor Corp. President Akio Toyoda is preparing a
shake-up in an effort to avoid the curse of 10 million.
That is the global annual vehicle sales threshold that seems to
trip up the world's biggest car makers. So far only three have
neared or crossed it—General Motors Co., Volkswagen AG and
Toyota—and all have stumbled.
In 2009, as Toyota approached the mark, it was hit with
complaints of unintended acceleration that led to millions of
recalls and a $1.2 billion settlement of a U.S. criminal
investigation. Next up was GM, longtime holder of the global sales
crown, which recalled millions of vehicles in 2014 over faulty
ignition switches linked to more than 120 deaths. Then came
Volkswagen, which reached 10 million in 2014 but is grappling with
recalls, lawsuits and fines after it admitted to cheating diesel
emissions tests.
Now that Toyota has sold 10 million cars for two consecutive
years, Mr. Toyoda wants to avoid angering the automotive god, as
some people at the car maker put it, for a second time. In March,
Toyota intends to outline structural and management changes
intended to make the giant car maker more nimble, according to
people familiar with the situation.
"Bigger was better in the past, and that's why we were all
expanding," one senior executive at Toyota said. "But at this
scale, we've come to a point that being too big is perhaps not a
good thing."
Mr. Toyoda plans to reorganize the company into units focused on
vehicle size and type, according to a person familiar with the
matter. One unit might be in charge of Toyota's compact car
business, while another might handle sedans. Other units could
focus on commercial vehicles or additional business segments.
That is a shift from the existing structure, in place since
2013, under which one unit handles developing markets while another
deals with emerging markets. A third division oversees important
components such as engines and transmissions, while a fourth one
contains Toyota's Lexus luxury division. It wasn't immediately
clear whether the new structure would supplant the system put in
place in 2013 or coexist with it.
One of the people familiar with the situation said Mr. Toyoda
intends to name relatively young members of his senior executive
team to head each unit. The goal is to speed up decision-making and
groom a new generation of leaders, the person said.
Mr. Toyoda, who took over as president in 2009, believes he has
passed his halfway mark at the helm, one person said.
Toyota spokesman Ryo Sakai declined to comment.
Toyota has come a long way since Mr. Toyoda took over seven
years ago, shortly after the company posted its first annual loss
in decades due to the global financial crisis. It has since
overcome a series of crises including the recalls, the effects of
the 2011 earthquake and tsunami disaster in Japan and floods in
Thailand. Its share price has roughly doubled in seven years and
this year the auto maker is expecting its third straight year of
record profits.
Despite changes it made following the recall crisis after
criticism that it was initially slow to respond, Toyota remains
sluggish and hierarchical in some of its decision-making, current
and former executives say.
Meanwhile, shifts in the global auto market have blurred lines
between developed and emerging countries, posing challenges to the
company's existing structure, one person familiar with the
situation said.
Emissions and safety standards, once looser in emerging markets,
are tightening in most countries. Consumer tastes are converging,
too. Yet Toyota still develops and produces many models aimed at
specific markets.
For example, in the compact segment, it offers the Vitz in Japan
and a sister model Auris in Europe; the Aqua hybrid, also known as
the Prius c in Japan and the U.S., and the Etios compact car for
India. Developing a global compact model for various markets could
help boost efficiency, one person said.
Toyota's rivals are also wrestling with the shifts in the
industry as they try to address their recent stumbles. At GM, Chief
Executive Mary Barra has vowed to overhaul product development and
the legal department to improve communication on quality problems.
GM has tried to clarify lines of authority in deciding on
recalls.
At Volkswagen, new Chief Executive Matthias Mü ller has replaced
more than a dozen senior executives and eliminated three positions
on the management board.
At Toyota, the looming reorganization is the latest in a series
under Mr. Toyoda.
In 2011, he shrank the board to 11 members from 27. Last year
Mr. Toyoda gave more power to senior managing officers to run the
new units set up in 2013. He also named several foreigners to
senior posts, in a move to dismantle a pyramid structure long
dominated by Japanese executives.
While the frequent changes have caused some confusion among
employees on the ground, they have helped Toyota act more quickly
than it would have in the past, people familiar with Toyota's
executive level decision-making say.
Satoshi Nagashima, an automotive expert based in Japan and a
managing partner with consulting firm Roland Berger Strategy
Consultants, said Toyota's changes over the years have allowed the
auto maker to act more swiftly. "What matters now is how
effectively the managers could run any new structures that come in
place," he said.
Mr. Toyoda has said that for members of the 10-million club,
such overhauls are inevitable if they want to continue growing.
"We are painfully feeling the gravity of our responsibility and
what it means to sell 10 million vehicles a year," he told
investors in March last year. "We can't talk about our future
growth unless we come up with new ways of doing our jobs."
Write to Yoko Kubota at yoko.kubota@wsj.com
(END) Dow Jones Newswires
February 29, 2016 07:25 ET (12:25 GMT)
Copyright (c) 2016 Dow Jones & Company, Inc.
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