TDCX Inc. (NYSE: TDCX) (“TDCX” or the “Company”), a leading
high-growth digital customer experience solutions provider for
technology and blue-chip companies, today announced its unaudited
financial results for the third quarter ended September 30,
2021.
Third Quarter 2021 Financial Highlights
- Total revenue of US$109.3 million, representing 41.3%
year-on-year growth
- Net income of US$22.2 million, representing 46.7%
year-on-year growth
- Basic and diluted EPS of US$0.18, representing 46.7%
year-on-year growth
- EBITDA1 of US$38.8 million, representing 51.1%
year-on-year growth
- Full year 2021 outlook for revenue between US$403 and US$406
million, or S$549 and S$553 million2, representing growth of
approximately 26.7% at the midpoint, and EBITDA margins1,3 of
between 31.7% and 32.2%.
Mr. Laurent Junique, Chief Executive Officer and Founder of
TDCX, said, “We kick off our first earnings as a public company on
a strong footing. We were able to achieve record revenue this
quarter despite the continued challenges of the pandemic. This is
the result of our disciplined decision-making and long-term
approach to driving quality growth.
"Through our proven customer experience services model, strong
track record, high-performing talent pool and established network
in Asia and beyond, we have been able to bring onboard new clients
and to gain ground in our newer markets. I would like to thank our
people and our clients for their trust and confidence in us. We
look forward to supporting more new economy companies in delivering
transformative customer experiences as they fuel the growth of the
digital economy,” Mr. Junique said.
_________________________
1
EBITDA or EBITDA margins are
supplemental non-IFRS financial measures and should not be
considered in isolation or as a substitute for financial results
reported under IFRS (see "Reconciliations of non-IFRS financial
measures to the nearest comparable IFRS measures" in the Form 6-K
or presentation slides for more details).
2
FX rate of US$1 = S$1.3611
assumed in converting financials from SG dollar to US dollar.
3
Excludes Performance Share Plan
costs, which will be recognized from 4Q 2021 onwards.
Revenue (millions)
Basic & diluted
EPS
EBITDA1 (millions)
US$109.3
US$77.3
US$0.18
US$0.12
US$38.8
US$25.7
Q3 2021
Q3 2020
Q3 2021
Q3 2020
Q3 2021
Q3 2020
35.5% margin
33.3% margin
+41.3%
+46.7%
+51.1%
Third Quarter 2021 Business Highlights
- Revenue increased across all three business segments and all
geographies
- Strong growth in Sales and Digital Marketing revenue of 93.4%
year-on-year
- First revenue contribution from Latin America with the
commencement of a Content Monitoring and Moderation campaign in
Colombia
- Revenue contribution from new economy4 clients rose to
93.4%
- Signed up 16 new logos since the start of 2021
Full year 2021 Outlook
For the full year 2021, TDCX expects its financial results to
be:
2021 Outlook
Revenue (in millions)2
S$549 to S$553
or US$403 to US$406
Revenue growth (YoY) at
midpoint
26.7%
EBITDA margin1,3
31.7% to 32.2%
_____________________
1
EBITDA or EBITDA margins are
supplemental non-IFRS financial measures and should not be
considered in isolation or as a substitute for financial results
reported under IFRS (see "Reconciliations of non-IFRS financial
measures to the nearest comparable IFRS measures" in the Form 6-K
or presentation slides for more details).
2
FX rate of US$1 = S$1.3611
assumed in converting financials from SG dollar to US dollar.
3
Excludes Performance Share Plan
costs, which will be recognized from 4Q 2021 onwards.
4
“New Economy” refers to high
growth industries that are on the cutting edge of digital
technology and are the driving forces of economic growth
Webcast and Conference Call Information
The TDCX senior management will host a conference call to
discuss the third quarter 2021 unaudited financial results.
A live webcast of this conference call will be available on
TDCX’s website. Access information on the conference call and
webcast is as follows:
Date and time:
November 24, 2021, 7:30 AM (U.S. Eastern
Time) November 24, 2021, 8:30 PM (Singapore / Hong Kong Time)
Webcast link:
https://webinars.on24.com/q4/TDCXThirdQuarter2021
Dial in numbers:
USA Toll Free: +1 855 2656958
UK Toll Free +44 0 800 0156371
Singapore: +65 3158 0246
Hong Kong: +852 5808 0984
International: +1 718 7058796
A replay of the conference call will be available at TDCX’s
investor relations website (investors.tdcx.com). An archived
webcast will be available at the same link above.
About TDCX INC.
TDCX is a high-growth digital customer experience solutions
provider for innovative technology and other blue-chip companies.
The Company offers omnichannel CX solutions, sales and digital
marketing services and content monitoring and moderation services.
The Company has a track record of success with clients in travel
and hospitality, digital advertising and media, fast-moving
consumer goods, technology, financial services, fintech, government
and non-governmental organisations, gaming, e-commerce and
education. TDCX has an international footprint with offices in
Singapore, the Philippines, Malaysia, Thailand, China, Japan,
Spain, India, Colombia and Romania, and services its clients’
customers globally in more than 20 languages. TDCX has won over 270
awards. For more information, please visit www.tdcx.com.
Convenience Translation
The Company’s financial information is stated in Singapore
dollars, the legal currency of Singapore. Unless otherwise noted,
all translations from Singapore dollars to U.S. dollars and from
U.S. dollars to Singapore dollars in this press release were made
at a rate of S$1.3611 to US$1.00, the approximate rate in effect as
of September 30, 2021. We make no representation that any Singapore
dollar or U.S. dollar amount could have been, or could be,
converted into U.S. dollars or Singapore dollar, as the case may
be, at any particular rate, the rate stated herein, or at all.
Non-IFRS Financial Measure
To supplement our consolidated financial statements, which are
prepared and presented in accordance with IFRS, we use the
following non-IFRS financial measure to help evaluate our operating
performance:
“EBITDA” represents operating income (loss) before interest,
tax, depreciation and amortization expenses. We believe that EBITDA
helps us to identify underlying trends in our operating results,
enhancing our understanding of past performance and future
prospects.
The above non-IFRS financial measure has limitations as
analytical tools and should not be considered in isolation or
construed as an alternative to revenue, net income, or any other
measure of performance or as an indicator of our operating
performance. The non-IFRS financial measures presented here may not
be comparable to similarly titled measures presented by other
companies because other companies may calculate similarly titled
measures differently. For more information on the non-IFRS
financial measures, please see the form 6-K section captioned
“Non-IFRS Financial Measures” or the presentation slides.
Safe Harbor Statement
This announcement contains forward-looking statements. These
statements are made under the “safe harbor” provisions of the U.S.
Private Securities Litigation Reform Act of 1995. In some cases,
you can identify these forward-looking statements by the use of
words such as “outlook,” “believes,” “expects,” “potential,”
“continues,” “may,” “will,” “should,” “could,” “seeks,” “predicts,”
“intends,” “trends,” “plans,” “estimates,” “anticipates” or the
negative version of these words or other comparable words. Among
other things, the outlook for the full year, the business outlook
and quotations from management in this announcement, as well as the
Company’s strategic and operational plans, contain forward-looking
statements. The Company may also make written or oral
forward-looking statements in its periodic reports to the U.S.
Securities and Exchange Commission (the “SEC”), in its annual
report to shareholders, in press releases and other written
materials and in oral statements made by its officers, directors or
employees to third parties. Statements that are not historical
facts, including statements about the Company’s beliefs and
expectations, are forward-looking statements. Forward-looking
statements involve inherent risks and uncertainties. A number of
factors could cause actual results to differ materially from those
contained in any forward-looking statement, including but not
limited to the following: the performance of TDCX’s largest
clients; the successful implementation of its business strategy;
its ability to compete effectively; its ability to maintain its
pricing, control costs or continue to grow its business; the
effects of the novel coronavirus (COVID-19) on its business; the
continued service of its founder and certain of its key employees
and management; its ability to attract and retain enough highly
trained employees; its exposure to various risks in Southeast Asia;
its contractual relationship with key clients; clients and
prospective clients’ spending on omnichannel CX solutions; its
spending on employee salaries and benefits expenses; and its
involvement in any disputes, legal, regulatory, and other
proceedings arising out of its business operations. Further
information regarding these and other risks is included in the
Company’s filings with the SEC. All information provided in this
press release and in the attachments is as of the date of this
press release, and the Company undertakes no obligation to update
any forward-looking statement, except as required under applicable
law.
UNAUDITED CONDENSED INTERIM
CONSOLIDATED STATEMENTS OF PROFIT OR LOSS AND OTHER COMPREHENSIVE
INCOME
FOR THE THREE MONTHS ENDED SEPTEMBER
30, 2021 AND SEPTEMBER 30, 2020
For the three months ended
September 30,
2021
September 30,
2020
September 30,
2021
September 30,
2020
US$’000
US$’000
S$’000
S$’000
Revenue
109,321
77,341
148,797
105,269
Employee benefits expense
(63,612
)
(46,253
)
(86,583
)
(62,955
)
Depreciation expense
(7,647
)
(6,259
)
(10,409
)
(8,519
)
Rental and maintenance expense
(1,516
)
(1,707
)
(2,063
)
(2,324
)
Recruitment expense
(2,225
)
(1,347
)
(3,028
)
(1,833
)
Transport and travelling expense
(332
)
(442
)
(451
)
(602
)
Telecommunication and technology
expense
(1,773
)
(1,177
)
(2,413
)
(1,601
)
Interest expense
(1,985
)
(569
)
(2,702
)
(775
)
Other operating expense
(1,789
)
(1,920
)
(2,436
)
(2,613
)
Share of profit from an associate
26
–
36
–
Interest income
88
132
119
180
Other operating income
749
1,223
1,020
1,663
Profit before income tax
29,305
19,022
39,887
25,890
Income tax expenses
(7,093
)
(3,882
)
(9,654
)
(5,283
)
Profit for the period
22,212
15,140
30,233
20,607
Item that may be reclassified subsequently
to profit or loss:
Exchange differences on translation of
foreign Operations
(2,697
)
1,842
(3,671
)
2,507
Total comprehensive income for the
period
19,515
16,982
26,562
23,114
Profit attributable
to:
- Owners of the Group
22,211
15,139
30,232
20,606
- Non-controlling interests
1
1
1
1
22,212
15,140
30,233
20,607
Total comprehensive
income attributable to:
- Owners of the Group
19,514
16,981
26,561
23,113
- Non-controlling interests
1
1
1
1
19,515
16,982
26,562
23,114
Basic and diluted earnings per share (in
US$ or S$)
0.18
0.12
0.24
0.17
Weighted average number of ordinary shares
used in computing basic and diluted earnings per share
123,500,000
123,500,000
123,500,000
123,500,000
The translation of Singapore Dollar amounts into United States
Dollar amounts (“USD”) for the unaudited condensed interim
consolidated statement of profit or loss and other comprehensive
income above are included solely for the convenience of readers
outside of Singapore and have been made at the rate of S$1.3611 to
US$1, the approximate rate of exchange at September 30, 2021. Such
translations should not be construed as representations that the
Singapore Dollar amounts could be converted into USD at that or any
other rate.
Comparison of the Three Months Ended September 30, 2021 and
2020
Revenue. Revenue increased by 41.3% to S$148.8 million
(US$109.3 million) for the three months ended September 30, 2021
from S$105.3 (US$77.3 million) million for the three months ended
September 30, 2020, driven primarily by higher revenue from our
Omnichannel Customer Experience (“CX”) solutions by 37.9%, as well
as a 93.4% increase in revenue from our Sales and Digital Marketing
solutions and 7.1% increase in revenue from our Content Monitoring
and Moderation services.
- Revenue from Omnichannel CX solutions increased by 37.9% to
S$92.8 million (US$68.2 million) from S$67.3 million (US$49.4
million) for the same period last year, attributed primarily to
higher business volumes driven by the expansion of existing
campaigns. In addition, business volumes benefited from the nascent
recovery in the travel and hospitality sector from the impact of
the COVID-19, compared against the corresponding quarter last year.
We also saw higher demand for our services from fintech and gaming
clients and other new economy clients from our delivery sites
across Asia. Notwithstanding the growth drivers outlined above,
there continues to be weakness in certain segments of the travel
and hospitality sector.
- Revenues from Sales and Digital Marketing services increased by
93.4% to S$32.4 million (US$23.8 million) from S$16.7 million
(US$12.3 million) for the same period last year attributed
primarily to the volume expansion of existing campaigns for our
digital media clients across our delivery sites in Asia.
- Revenues from Content Monitoring and Moderation services
increased by 7.1% to S$21.2 million (US$15.6 million) from S$19.8
million (US$14.5 million) for the same period last year
attributable primarily to higher contribution from a social media
client.
The following table sets forth our service provided by amount
for the three months ended September 30, 2021 and 2020.
Revenue for the three months ended
September 30,
2021
September 30,
2020
September 30,
2021
September 30,
2020
US$’000
US$’000
S$’000
S$’000
Revenue by service
Omnichannel CX solutions
68,195
49,443
92,820
67,296
Sales and digital marketing
23,783
12,298
32,371
16,738
Content monitoring and moderation
15,564
14,536
21,184
19,784
Other service fees
1,779
1,064
2,422
1,451
Total revenue
109,321
77,341
148,797
105,269
Employee Benefits Expense. Our employee benefits expense
increased by 37.5% to S$86.6 million (US$63.6 million) for the
three months ended September 30, 2021 from S$63.0 million (US$46.3
million) for the same period of last year, in tandem with business
volume expansion. The average number of employees in the third
quarter of 2021 rose by 44.0% compared to the same period of 2020.
In the third quarter of 2021, the proportion of employees in lower
wage sites increased. In addition, we achieved efficiencies when
expanding campaigns in Malaysia, Thailand and Japan.
Depreciation Expense. Our depreciation expense increased
by 22.2% to S$10.4 million (US$7.6 million) for the three months
ended September 30, 2021 from S$8.5 million (US$6.3 million) for
the three months ended September 30, 2020 primarily due to the
depreciation on right-of-use assets, as well as higher depreciation
on new office renovations and capital expenditures undertaken, in
relation to our office space expansion to support business
growth.
Rental and Maintenance Expense. Rental and maintenance
expenses decreased by 11.2% to S$2.1 million (US$1.5 million) for
the three months ended September 30, 2021, compared to S$2.3
million (US$ 1.7 million) for the three months ended September 30,
2020, due mainly to the termination of certain co-working space
memberships, with the relocation to leased office space that was
recognized as a right-of-use asset subject to depreciation.
Recruitment Expense. Recruitment expense increased by
65.2% to S$3.0 million (US$2.2 million) for the three months ended
September 30, 2021 from S$1.8 million (US$1.3 million) for the
three months ended September 30, 2020, primarily attributed to
higher workforce placement and expenses incurred on immigration and
work permit processing, as a result of expansion of campaigns in
Malaysia, Singapore and Thailand.
Transport and Travelling Expense. Transport and
travelling expense declined by 25.0% to S$0.5 million (US$0.3
million) for the three months ended September 30, 2021 from
corresponding period of 2020, due mainly to lower accommodation and
transportation expenses.
Telecommunication and Technology Expense.
Telecommunication and technology expense increased by 50.7% to
S$2.4 million (US$1.8 million) for the three months ended September
30, 2021 from S$1.6 million (US$1.2 million) incurred last year due
to business volume expansion of our campaigns.
Interest Expense. Interest expense increased by 248.7% to
S$2.7 million (US$2.0 million) for the three months ended September
30, 2021 from S$0.8 million (US$0.6 million) for the same period of
2020 primarily due to the interest incurred on the S$252.7 million
drawdown of a term loan credit facility on March 23, 2021. The loan
has since been fully paid down on October 7, 2021.
Other Operating Expense. Other operating expenses
decreased by 6.8% to S$2.4 million (US$1.8 million) for the three
months ended September 30, 2021 from S$2.6 million (US$1.9 million)
for the three months ended September 30, 2020, primarily due to
lower foreign exchange loss, offset by higher spending on
professional services.
Share of Profit from an Associate. Share of profit from
an associate was negligible for the three months ended September
30, 2021 and nil for the three months ended September 30, 2020.
Other Operating Income. Other operating income decreased
by 38.7% to S$1.0 million (US$0.7 million) for the three months
ended September 30, 2021 from S$1.7 million (US$1.2 million) for
the three months ended September 30, 2020, primarily due to a
reduction in government grants received in response to the COVID-19
pandemic.
Profit Before Income Tax. As a result of the foregoing,
our profit before income tax increased by 54.1% to S$39.9 million
(US$29.3 million) for the three months ended September 30, 2021
from S$25.9 million (US$19.0 million) for the three months ended
September 30, 2020.
Income Tax Expenses. Income tax expenses increased by
82.7% to S$9.7 million (US$7.1 million) for the three months ended
September 30, 2021 from S$5.3 million (US$3.9 million) for the
three months ended September 30, 2020. The rate of increase in
income tax expenses was higher than the 54.1% increase in profit
before tax because of a domestic dividend tax of S$2.1 million
levied on dividends repatriated by a subsidiary. The increased tax
was offset by a higher contribution of taxable profit from the
Philippines site which enjoyed tax incentives that lowered our tax
rate.
Profit for the period. As a result of the foregoing, our
profit for the period increased by 46.7% to S$30.2 million (US$22.2
million) for the three months ended September 30, 2021 from S$20.6
million (US$15.1 million) for the three months ended September 30,
2020.
Events after September 30, 2021
On August 26, 2021, TDCX adopted the TDCX Performance Share Plan
(“PSP”), allowing us to offer Class A ordinary shares or American
Depositary Shares (“ADSs”) to employees, officers, executive
directors and consultants. On November 1, 2021, TDCX issued awards
to the first batch of participants of the TDCX PSP. We will start
recognizing the related share-based payment expenses in the fourth
quarter of 2021.
NON-IFRS FINANCIAL MEASURES
EBITDA and EBITDA margin are non-IFRS financial measures. TDCX
monitors EBITDA and EBITDA margin because they assist the Company
in comparing its operating performance on a consistent basis by
removing the impact of items not directly resulting from its core
operations. The Company defines EBITDA as profit for the year
before interest expense, interest income, income tax expense,
depreciation expense and amortization expense and EBITDA margin as
EBITDA as a percentage of revenue.
While the Company believes that EBITDA and EBITDA margin provide
useful information to investors in understanding and evaluating the
Company’s results of operations in the same manner as its
management, the Company’s use of EBITDA and EBITDA margin have
limitations as analytical tools and you should not consider these
in isolation or as a substitute for analysis of the Company’s
results of operations or financial condition as reported under
IFRS.
TDCX’s non-IFRS financial measures do not reflect all items of
income and expense that affect the Company’s operations or not
represent the residual cash flow available for discretionary
expenditures. Further, these non-IFRS measures may differ from the
non-IFRS information used by other companies, including peer
companies, and therefore their comparability may be limited. The
Company compensates for these limitations by reconciling the
non-IFRS financial measures to the nearest IFRS performance
measure, all of which should be considered when evaluating
performance. The Company encourages you to review the company’s
financial information in its entirety and not rely on any single
financial measure.
Reconciliation of non-IFRS financial
measures to the nearest comparable IFRS measures
For the three months ended
September 30, 2021
September 30, 2020
US$’000
S$’000
Margin
US$’000
S$’000
Margin
Revenue
109,321
148,797
–
77,341
105,269
–
Profit for the period and net profit
margin
22,212
30,233
20.3
%
15,140
20,607
19.6
%
Adjustments:
Depreciation expense
7,647
10,409
7.0
%
6,259
8,519
8.1
%
Income tax expenses
7,093
9,654
6.5
%
3,882
5,283
5.0
%
Interest expense
1,985
2,702
1.8
%
569
775
0.7
%
Interest income
(88
)
(119
)
(0.1
%)
(132
)
(180
)
(0.2
%)
EBITDA and EBITDA margin
38,849
52,879
35.5
%
25,718
35,004
33.3
%
For the nine months ended
September 30, 2021
September 30, 2020
US$’000
S$’000
Margin
US$’000
S$’000
Margin
Revenue
294,199
400,435
–
231,099
314,549
–
Profit for the period and net profit
margin
55,100
74,996
18.7
%
43,444
59,132
18.8
%
Adjustments:
Depreciation expense
22,223
30,248
7.6
%
17,744
24,152
7.7
%
Income tax expenses
14,464
19,687
4.9
%
11,059
15,052
4.8
%
Interest expense
4,739
6,450
1.6
%
1,669
2,271
0.7
%
Interest income
(215
)
(293
)
(0.1
%)
(312
)
(425
)
(0.1
%)
EBITDA and EBITDA margin
96,311
131,088
32.7
%
73,604
100,182
31.8
%
UNAUDITED CONDENSED INTERIM
CONSOLIDATED STATEMENTS OF PROFIT OR LOSS AND OTHER COMPREHENSIVE
INCOME
FOR THE NINE MONTHS ENDED SEPTEMBER 30,
2021 AND SEPTEMBER 30, 2020
For the nine months ended
September 30,
2021
September 30,
2020
September 30,
2021
September 30,
2020
US$’000
US$’000
S$’000
S$’000
Revenue
294,199
231,099
400,435
314,549
Employee benefits expense
(177,804
)
(138,948
)
(242,009
)
(189,122
)
Depreciation expense
(22,223
)
(17,744
)
(30,248
)
(24,152
)
Rental and maintenance expense
(5,687
)
(6,010
)
(7,740
)
(8,180
)
Recruitment expense
(5,542
)
(4,243
)
(7,544
)
(5,775
)
Transport and travelling expense
(723
)
(935
)
(985
)
(1,272
)
Telecommunication and technology
expense
(4,653
)
(3,390
)
(6,333
)
(4,614
)
Interest expense
(4,739
)
(1,669
)
(6,450
)
(2,271
)
Other operating expense
(6,302
)
(8,569
)
(8,578
)
(11,665
)
Gain on disposal of a subsidiary
–
537
–
731
Share of profit from an associate
58
–
78
–
Interest income
215
312
293
425
Other operating income
2,765
4,063
3,764
5,530
Profit before income tax
69,564
54,503
94,683
74,184
Income tax expenses
(14,464
)
(11,059
)
(19,687
)
(15,052
)
Profit for the period
55,100
43,444
74,996
59,132
Item that may be reclassified subsequently
to profit or loss:
Exchange differences on translation of
foreign Operations
(2,701
)
1,314
(3,676
)
1,788
Total comprehensive income for the
period
52,399
44,758
71,320
60,920
Profit attributable
to:
- Owners of the Group
55,099
43,443
74,995
59,131
- Non-controlling interests
1
1
1
1
55,100
43,444
74,996
59,132
Total comprehensive
income attributable to:
- Owners of the Group
52,398
44,757
71,319
60,919
- Non-controlling interests
1
1
1
1
52,399
44,758
71,320
60,920
Basic and diluted earnings per share (in
US$ or S$)
0.45
0.35
0.61
0.48
Weighted average number of ordinary shares
used in computing basic and diluted earnings per share
123,500,000
123,500,000
123,500,000
123,500,000
The translation of Singapore Dollar amounts into United States
Dollar amounts (“USD”) for the unaudited condensed interim
consolidated statement of profit or loss and other comprehensive
income, unaudited condensed interim consolidated statement of
financial position, unaudited condensed interim consolidated
statement of cash flow are included solely for the convenience of
readers outside of Singapore and have been made at the rate of
S$1.3611 to US$1, the approximate rate of exchange at September 30,
2021. Such translations should not be construed as representations
that the Singapore Dollar amounts could be converted into USD at
that or any other rate.
UNAUDITED SELECTED FINANCIAL POSITION
DATA
AS AT SEPTEMBER 30, 2021 AND DECEMBER
31, 2020
September 30,
2021
September 30,
2021
December 31,
2020
US$’000
S$’000
S$’000
Assets
Total current assets
163,844
223,008
163,552
Total non-current assets
65,599
89,287
79,862
Total assets
229,443
312,295
243,414
Liabilities and
(Capital Deficiency) Net Equity
Total current liabilities
69,541
94,652
89,743
Total non-current liabilities
212,944
289,839
41,140
(Capital deficiency) Net equity
(53,042
)
(72,196
)
112,531
Total liabilities and (capital
deficiency) net equity
229,443
312,295
243,414
View source
version on businesswire.com: https://www.businesswire.com/news/home/20211124005987/en/
For enquiries, please contact: Investors / Analysts:
Jason Lim +65-9799-6550 lim.jason@tdcx.com
Media: Eunice Seow +65-8432-8388 eunice.seow@tdcx.com
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