TDCX Poised to Capture Opportunities from the US$100 Billion Outsourced CX Services Market with Trading Debut on the NYSE
October 01 2021 - 9:15AM
Business Wire
Asia’s first digital customer experience
services provider to list in the U.S.
TDCX Inc. (NYSE: TDCX), a high-growth digital customer
experience solutions provider for technology and blue-chip
companies, announced its listing on the New York Stock Exchange
(“NYSE”). As a listed company, TDCX is well-positioned to
accelerate its growth strategy to capture opportunities from the
global outsourced customer experience (“CX”) services market, which
is expected to be worth US$100 billion by 20251.
Headquartered in Singapore, TDCX provides trusted digital CX
solutions to help fast-growing technology companies and other
globally recognised brands manage complex and critical customer
interactions on their behalf. The IPO raised US$348.5 million in
gross proceeds, taking the company’s market value to US$2.57
billion or S$3.50 billion2. Should the underwriters choose to
exercise their over-allotment option in full, the total gross
proceeds of the offering will be approximately US$401 million,
taking the company's market value to US$2.62 billion or S$3.57
billion3.
Mr. Laurent Junique, Chief Executive Officer and Founder of
TDCX, said, “Our successful listing reflects the world-class
company that we have built and our position as the go-to partner
for transformative digital customer experience services. Through
our more than 13,000 talented, multi-ethnic and multi-cultural team
members who are at the heart of our operations, we help our clients
solve their most complex and demanding customer interactions in
more than 20 languages daily across 10 geographies. We are grateful
for the support of our clients, many of whom are global technology
companies that are fuelling the growth of the digital economy.”
According to Frost & Sullivan, there is a large and rapidly
expanding market for digital CX solutions. In Southeast Asia, total
demand is expected to reach US$14 billion by 2025, with demand from
New Economy industries spearheading the growth at 19 per cent
compound annual growth rate from 20164.
“As consumers live more and more of their lives online, the
expectation for things to be done simply, conveniently and
on-demand will only increase. Customer experience is and will
continue to be a differentiator for brands in the digital age.
Being a public company enables us to accelerate our growth momentum
and positions us to capture market opportunities in Asia and other
high-growth regions globally.
“As we look ahead, we are focused on executing our growth
strategy and further investing in our people, technology and
network. With our strong understanding of consumer needs,
particularly in Asia, strategic presence in key markets and diverse
talent pool, we will be able to continue anticipating and
supporting our clients as they look for a partner that is at the
forefront of delivering transformative customer experiences,” Mr.
Junique said.
About TDCX
TDCX is a high-growth digital customer experience solutions
provider for innovative technology and other blue-chip companies.
The Company offers omnichannel CX solutions, sales and digital
marketing services and content monitoring and moderation services.
The Company has a track record of success with clients in travel
and hospitality, digital advertising and media, fast-moving
consumer goods, technology, financial services, fintech, government
and non-governmental organisations, gaming, e-commerce and
education. TDCX has an international footprint with offices in
Singapore, the Philippines, Malaysia, Thailand, China, Japan,
Spain, India, Colombia and Romania, and services its clients’
customers globally in more than 20 languages. TDCX has won over 270
awards.
_____________________________
1 According to Frost & Sullivan.
2,3Based on exchange rate of SGD/USD=1.36141.
4 The compound annual growth rate refers to the New Economy
market size from 2016 to 2025E.
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version on businesswire.com: https://www.businesswire.com/news/home/20211001005456/en/
Media: TDCX Eunice Seow +65 8432 8388 eunice.seow@tdcx.com
Investors: TDCX Jason Lim +65 9799 6550 lim.jason@tdcx.com
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