MONETT, Mo. and SAN FRANCISCO, Feb. 2,
2021 /PRNewswire/ -- Jack
Henry & Associates, Inc.® (NASDAQ: JKHY), a
leading provider of technology solutions and payment processing
services primarily for the financial services industry, and
Salesforce (NYSE: CRM), the global leader in CRM, today
announced an expanded relationship focused on providing
Jack Henry a 360-degree view of its
customers to deliver more connected and personalized
experiences.
Jack Henry is transforming its
customer experience by deploying several Salesforce
solutions – including Sales Cloud, Service Cloud,
Platform, Tableau CRM, MuleSoft, and Experience
Cloud – to connect its sales, servicing, and data insight
efforts on one platform. With these digital transformation tools,
Jack Henry will be able to manage
the full lifecycle of its customer relationships,
including onboarding, product support, and data insight
sharing. Jack Henry customers can
expect an improved user experience that includes simplified
business processes, knowledge articles, community forums, and
intelligent service routing.
"We have a well-established and talented community of banks,
credit unions, and technology representatives," said Greg Adelson, chief operating officer for
Jack Henry. "Leveraging Salesforce
to cultivate and nurture those relationships and create more
resilient, holistic experiences will contribute to our mutual
growth and success. This platform has what it takes to not only
meet current demands, but also keep Jack
Henry at the forefront of creating modern, efficient digital
customer experiences for the future."
During the recent COVID-19 pandemic, Jack Henry has been supplying financial
institutions across the country with the software needed to easily
process payroll protection loans. The Salesforce Customer 360
Platform is providing technology for Jack
Henry to better understand the needs of banks and credit
unions nationwide and help them support their communities.
Implementation is projected to be fully complete in May 2022 when Jack
Henry clients will see a whole host of tools to meet
customers' changing needs.
"It is more important than ever to not only have a singular view
of customers, but the ability to serve them wherever and whenever
they prefer," said Andy Kofoid,
President, North America Sales, Salesforce. "We are proud to
accelerate Jack Henry's digital
transformation as they continue to grow and deliver the modern,
digital services banks and credit unions need to compete in today's
rapidly evolving landscape."
About Salesforce
Salesforce, the global CRM leader,
empowers companies of every size and industry to digitally
transform and create a 360° view of their customers. For more
information about Salesforce (NYSE: CRM), visit:
www.salesforce.com.
Any unreleased services or features referenced in this or other
press releases or public statements are not currently available and
may not be delivered on time or at all. Customers who purchase
Salesforce applications should make their purchase decisions based
upon features that are currently available. Salesforce has
headquarters in San Francisco,
with offices in Europe and
Asia, and trades on the New York
Stock Exchange under the ticker symbol "CRM." For more information
please visit https://www.salesforce.com, or call
1-800-NO-SOFTWARE.
About Jack Henry &
Associates, Inc.
Jack Henry
(NASDAQ:JKHY) is a leading provider of technology solutions
primarily for the financial services industry. We are an S&P
500 company that serves approximately 8,700 clients nationwide
through three divisions: Jack Henry Banking® supports
banks ranging from community banks to multi-billion-dollar
institutions; Symitar® provides industry-leading
solutions to credit unions of all sizes; and
ProfitStars® offers highly specialized solutions to
financial institutions of every asset size, as well as diverse
corporate entities outside of the financial services industry. With
a heritage that has been dedicated to openness, partnership, and
user centricity for more than 40 years, we are well-positioned as a
driving market force in future-ready digital solutions and payment
processing services. We empower our clients and consumers with the
human-centered, tech-forward, and insights-driven solutions that
will get them where they want to go. Are you future ready?
Additional information is available at www.jackhenry.com.
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SOURCE Jack Henry &
Associates, Inc.