RingCentral Modernizes Patient Care Communications for Healthcare Organizations With New EHR Integrations and Generative AI
February 05 2024 - 8:00AM
Business Wire
RingCentral, Inc. (NYSE: RNG), a leading provider of AI-first
global enterprise cloud communications, video, webinars, hybrid
events, and contact center solutions, today announced a unified
patient care solution for healthcare organizations worldwide. New
integrations with Electronic Health Record (EHR) providers,
including industry titans Epic, Cerner, and AllScripts, combined
with RingCentral’s AI-powered communications suite bridge gaps in
the patient engagement journey and simplify workflows. Powered by a
new partnership with patient engagement software platform SpinSci,
these EHR integrations ensure optimal and secure patient
experiences, improved documentation, and reduced administrative
burden.
“The healthcare industry is undergoing a massive transformation
driven by cloud technology, and now generative AI,” said Srini
Raghavan, Chief Product Officer at RingCentral. “By adding powerful
new healthcare specific integrations, our solution offers
high-touch assistance through any digital channel — be it text,
voice, or chat — to deliver a comprehensive 360 degree view of
patient records, breaking down silos and enabling staff and
clinicians to triage with unprecedented speed and care. When you
pair this with our RingSense AI capabilities, we’re creating
pathways to a smarter, more connected healthcare experience.”
Bridging the Gap in Healthcare Communication with Major EHR
Integrations
This comprehensive communications integration with leading EHR
systems solves common disruptive issues in the patient engagement
journey, such as cumbersome patient administration, inefficient
care delivery, and inadequate patient information. RingCentral’s
Patient Assist feature maps all patient and healthcare provider
interactions, providing cognitive insights that streamline the care
process. For example, the system enables agents to know the
patient's name, call reason, and key medical record aspects without
unnecessary questioning or navigating multiple applications.
Leveraging the Power of AI in Healthcare
With generative AI, healthcare providers are less burdened with
manual note-taking and other administrative tasks, and can stay
focused on delivering high-touch, personalized patient care. Key
AI-powered capabilities of RingCentral for Healthcare include:
- Automated Calling Experiences: AI-enabled virtual agents
automate common inquiries or gather information before transferring
patients to an agent. For providers, auto-blended inbound/outbound
queues handle fluctuating call volumes, and auto-dialers handle
high-volume programs, such as promos or surveys, simplifying
workflows.
- Data-Driven Insights for Healthcare Management: Analysis
of patient interactions offer insights into operational
efficiencies and patient needs. With call monitoring and
omnichannel analytics across patient touchpoints, managers can
optimize Primary Care Network (PCN) performance.
- Appointment Scheduling and Follow-up: AI tools support
scheduling, reminders, and follow-ups for appointments,
streamlining the process and ensuring better patient
compliance.
About RingCentral
RingCentral is a leading global provider of AI-first cloud-based
business communications and collaboration that seamlessly combines
phone system, messaging, video, webinars and hybrid events, and
contact center. RingCentral empowers businesses with conversation
intelligence, and unlocks rich customer and employee interactions
to provide insights and improved business outcomes. With decades of
expertise in reliable and secure cloud communications, RingCentral
has earned the trust of millions of customers and thousands of
partners worldwide. Visit ringcentral.com to learn more.
©2024 RingCentral, Inc. All rights reserved. RingCentral and the
RingCentral logo are trademarks of RingCentral, Inc.
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version on businesswire.com: https://www.businesswire.com/news/home/20240205362201/en/
PR Contact: Mariana Leventis +1 650-562-6545
mariana.leventis@ringcentral.com
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