Pitney Bowes Study Finds Millennials, Urban Dwellers and Office Workers are Trailblazers for Smart Lockers
July 27 2021 - 8:00AM
Business Wire
Data reveals new preferences and concerns on
parcel delivery and security as workers return to the office
Pitney Bowes Inc. (NYSE: PBI), a global technology company that
provides commerce solutions in the areas of ecommerce, shipping,
mailing and financial services, today revealed a new study
highlighting key trends and behaviors in smart locker usage.
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Smart locker demand and usage: a snapshot
(Photo: Business Wire)
The study of 2,200 Americans conducted by Morning Consult for
Pitney Bowes found millennials, urban dwellers and office workers
showed strong preferences for smart lockers. With 53 percent of all
respondents nervous their packages will get stolen from their
doorstep and 30 percent willing to pay more for delivery to a
locker, the results highlight growing demand for the smart locker
as a secure, convenient, contactless alternative to doorstep
delivery – particularly as workers head back to the office and are
unable to receive deliveries at home.
Across all generations, the data proved millennials to be among
the biggest advocates for smart lockers. One in three use or have
used one, and three in four particularly like the security they
provide. Seventy three percent feel good about using one as it
positively impacts their carbon footprint, reducing emissions from
multiple carrier journeys.
Urban dwellers also showed a preference for smart lockers, with
one in four already using one. This group showed the highest levels
of parcel safety concerns of all cohorts, with 73 percent wanting a
more secure way for their packages to be delivered.
Concern about parcel security was revealed as a major influence
on smart locker usage across the study, with one in two respondents
nervous about packages being stolen from their doorsteps and 66
percent looking for a more secure way to receive their packages.
The study found 49 percent of respondents don’t like others to see
the packages they order, rising to 57 percent of millennials.
While 48 percent of respondents who use smart lockers use them
for everyday online orders, one in four uses them for more
expensive orders. Contactless delivery was cited as a preference
for 54 percent of respondents.
The study also highlights the opportunity for smart lockers in
the new, hybrid business environment. One in five prefer to receive
packages at the workplace than at home, rising to one in three for
millennials, and 67 percent of office workers say they would use a
locker to pick up more expensive online orders, while many saw the
advantage of lockers for wider business use:
- 56 percent said they would use them for business-related
packages or documents
- 55 percent for business-related equipment
- 55 percent for every day online orders
- 54 percent for in-office package or equipment pick-up
Kerry Caylor, Vice President, SendTech Parcel and Locker
Innovation, Pitney Bowes said, “Our study reveals the popularity
and flexibility of smart lockers for the convenient, secure pickup
of online orders and business packages, as well as for other
day-to-day applications like the collection and exchange of
business items and equipment. As restrictions lift and
organizations reopen their workplaces, fewer workers will be at
home for deliveries. Smart lockers deliver a safe, touch-free
experience which is efficient for organizations and enjoyable for
users.”
The study follows the launch of ParcelPoint™ Smart Lockers, a
new suite of robust, secure contactless locker solutions recently
launched by Pitney Bowes and already generating interest from key
markets.
Download the Morning Consult Smart Lockers Study infographic
here.
About Pitney Bowes
Pitney Bowes (NYSE:PBI) is a global technology company providing
commerce solutions that power billions of transactions. Clients
around the world, including 90 percent of the Fortune 500, rely on
the accuracy and precision delivered by Pitney Bowes solutions,
analytics, and APIs in the areas of ecommerce fulfillment, shipping
and returns; cross-border ecommerce; office mailing and shipping;
presort services; and financing. For 100 years Pitney Bowes has
been innovating and delivering technologies that remove the
complexity of getting commerce transactions precisely right. For
additional information visit Pitney Bowes at
www.pitneybowes.com.
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John Spadafora Pitney Bowes M +1 518 708 3466
john.spadafora@pb.com
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