Healthcare Solutions Provider Turns to Pitney Bowes and the Industrial Internet for Preventive Care of Machines
June 03 2016 - 6:50AM
Business Wire
Pitney Bowes (NYSE:PBI), a global technology company that
provides innovative products and solutions to power commerce, will
showcase its recently-announced Clarity Solutions Suite this week
at drupa2016 in Dusseldorf, Germany. Hosted on GE’s Predix
platform, Clarity represents the first commercially available
solution generated by the collaboration between Pitney Bowes’ and
GE to bring the power of the Industrial Internet to the production
mail industry.
The Pitney Bowes Clarity Solutions Suite was recently beta
tested by HM Health Solutions (HMHS), a Pittsburgh,
Pennsylvania-based subsidiary of Highmark Health that provides
enterprise services, infrastructure management, data center hosting
and print management capabilities. HMHS has been a Pitney Bowes
customer since its formation in 2014 and uses Pitney Bowes
software, production mail inserting solutions and presort services
to process and mail more than 125 million packages including health
care statements, explanations of benefits and other critical
communications each year.
Producing such a large volume of personalized mail containing
highly sensitive and confidential healthcare information doesn’t
leave room for error. So, when it came to investing in the
long-term health of their own mailing operation, HMHS turned to
Pitney Bowes again, this time for a dose of the best medicine –
prevention.
HMHS was one of the first to implement the Clarity Solutions
Suite, a SaaS-based offering leveraging the physical and digital
technologies of the Industrial Internet, to integrate and organize
data collected from sensors on production mail machines to support
real-time insight, predictive analytics and prescriptive
maintenance.
“HM Health Solutions has a world class operation and a growth
strategy that requires them to maximize machine uptime. They were
already highly regarded for operational efficiency. This made them
the perfect partner to test the Clarity Solutions Suite,” said
Jason Dies, President, Document Messaging Technologies, Pitney
Bowes. “If Clarity could help HMHS avoid machine downtime and be
more productive, then we knew it could help many of our
clients.”
HMHS specifically leveraged Clarity Advisor offering, which
provides an intelligent assessment of equipment performance to help
drive machine efficiency. The solution proactively monitors trends
and patterns to diagnose and resolve many issues before they occur,
resulting in increased runtime capacity and reduced risk of
downtime.
“The Pitney Bowes Clarity Solutions Suite will improve our
productivity by running diagnostic tests and preventing production
issues before they occur,” said Paul Jorgensen, director of output
services, HM Health Solutions, “Clarity has been instrumental in
enabling us to provide the highest quality of service to our
customers.
For example, HM Health Solution’s systems were running well with
no noticeable issues. However, by monitoring data extracted from
the system, Pitney Bowes detected something wasn’t quite right.
“With Clarity, we were able to identify a leak in a vacuum pump
that our operator didn’t notice. This allowed us to fix the issue
on our schedule, before it caused a complete system failure,” said
Jorgensen. “We are able to push efficiency data from our systems to
Pitney Bowes, who has a much better perspective of what the numbers
are telling us. If they see deviation in our performance from
industry benchmarks, then they’re able to take an even deeper look
and help us fix issues before they become a crisis.”
Eventually, through industry benchmarks provided by Pitney Bowes
through Clarity, it is anticipated that HMHS will be able to
understand how it compares against leading mail operations around
the globe, allowing it to make adjustments to improve quality,
efficiency and productivity.
“At the end of the day, you can’t deny the benefits of early
detection and preventive care.” said Jorgensen. “The Clarity
Solutions Suite is helping our production mail machines live a
happier, healthier, longer and more profitable life.”
The Clarity Solutions Suite leverages the newly-launched Pitney
Bowes Commerce Cloud, a commerce enabler that provides access to
solutions, analytics and APIs across the full commerce continuum
with speed and agility to help clients identify customers, locate
opportunities, enable communications, power shipping from anywhere
to everywhere, and manage payments.
About Pitney Bowes
Pitney Bowes (NYSE:PBI) is a global technology company offering
innovative products and solutions that enable commerce in the areas
of customer information management, location intelligence, customer
engagement, shipping and mailing, and global ecommerce. More than
1.5 million clients in approximately 100 countries around the world
rely on products, solutions and services from Pitney Bowes. For
additional information, visit Pitney Bowes
at www.pitneybowes.com.
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Pitney Bowes Inc.Brett Cody, 203-351-6079Brett.Cody@pb.com
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