Pitney Bowes Software Announces Winners of 2012 Meridian Awards
June 14 2012 - 3:00PM
Business Wire
Pitney Bowes Software, a global leader in customer data,
analytics and communications management, today announced the
winners of the 2012 Meridian Awards at the Insights 12 User
Conference in New Orleans. The Pitney Bowes Software Meridian
Awards program recognizes companies that have demonstrated the most
innovative applications of Pitney Bowes Software solutions and
technology to increase the value of customer communications,
deliver operational efficiencies and build lifetime customer
value.
“Each, year we recognize outstanding companies for their
innovative and creative use of Pitney Bowes Software’s
technologies, and each year the challenge of picking the best
becomes more of a challenge for us,” said John O’Hara, President,
Pitney Bowes Software. “It is such a pleasure to see some of the
amazing ways that companies are using our software to build strong,
long-lasting relationships with their customers.”
The winners are:
- Organizational Impact: Schwan’s
Home Service, Inc., United States
Schwan's Home Service, Inc. is a home delivery business that has
over 400 sales and distribution channels in the United States
running over 2,500 routes daily while managing 95,000+ new customer
requests per month via the web, phone, and at the door
interactions. Schwan's Home Service sought to eliminate thousands
of duplicate customer records which were hampering their customer
service efforts and causing delivery delays. By implementing
Spectrum™ Technology Platform, the business was able to standardize
and merge new and existing customer's records using an advanced
customer matching algorithm. The software enables Schwan's Home
Service to implement the same matching algorithm across its various
customer touch points effectively and efficiently to improve
customer satisfaction and reduce the cost to serve their
customers.Runner up: Comcast, United States
- Technical Achievement: City of
Vancouver, Canada
Vancouver is the eighth largest city in Canada with a population
of approximately 600,000. It covers 114.7 sq. km (44.3 sq. miles),
and is part of Metro Vancouver, the third largest metropolitan area
in Canada, with a population of 2.1 million. The City of Vancouver
uses both Pitney Bowes Software and Autodesk applications
extensively for creating and sharing 2D to 3D work flows,
districtation, and other geographical analyses. To date, Autodesk
products have been used primarily for the design and maintenance of
infrastructure and 3D modeling and visualization, while Pitney
Bowes Software's MapInfo Professional has been used for analysis on
urban planning projects. The City has incrementally, and
organically, developed workflows using these products over the
years.Runner up: Regions Financial, United States
- Unique and Unusual: Victoria
Police, Australia
Victoria Police is the primary law enforcement agency of
Victoria, Australia. With more than 12,000 sworn members plus 3,000
civilian staff, it polices a population of over 5.5 million.
Victoria Police makes use of Pitney Bowes GIS software applications
for analyzing crime statistics, to identify emerging issues and
ultimately reduce crime. In particular, MapInfo Professional has
become an integral tool for crime analysis, with over 700
installations of MapInfo Pro available throughout the
organization.Runner up – Loyalty NZ, New Zealand
- People’s Choice: Toronto Police
Service, Canada
The Toronto Police Service is the largest municipal police
agency in Canada with approx. 5700 sworn members and 2500 civilian
personnel. They receive over 1.9 million calls for service each
year. In 2008 Pitney Bowes developed and implemented a suite
of spatial products for the Toronto Police Service (TPS). Since the
TPS had already invested in a comprehensive Pitney Bowes GIS
platform, they were able to quickly develop an interactive web
environment to monitor incidents of sex offences as well as a
mapping portal to assist investigators in quickly viewing locations
where sexual predators and other high-risk offenders reside. As of
early 2012, using the Toronto Police Intranet System, the Sex
Crimes Unit webpage now includes a Maps & Stats page providing
information to investigators, analysts, and front line officers
with city wide incident and offender data.Runner up: Cobourg
Police Service, Canada
Judges for the awards in customer innovation were made up of a
cross-section of Pitney Bowes Software executives and industry
experts.
About Pitney Bowes Software
Pitney Bowes Software provides multichannel solutions that
leverage data to create relevant dialogue between organizations and
their customers. These solutions enable lifetime customer
relationships by integrating data management, location
intelligence, sophisticated predictive analytics, rules-based
decision making and cross-channel customer interaction management
to increase the value of every customer communication while also
delivering operational efficiencies.
Pitney Bowes Software is a wholly-owned subsidiary of Pitney
Bowes Inc. (NYSE:PBI), a customer communications management
technology leader. For more information, please visit
www.pbinsight.com and www.pb.com.
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