Pitney Bowes Business Insight Enhances CCM Suite Capabilities for High-Volume, Interactive and On-Demand Customer Communications
April 01 2010 - 9:30AM
Business Wire
Pitney Bowes Business Insight, the leading global provider of
location and communication intelligence offerings, today announced
the newest versions of EngageOne™ Interactive and DOC1® software.
The new versions enhance Pitney Bowes Business Insight’s
comprehensive suite of high-volume, interactive and on-demand
customer communication management (CCM) solutions. With new
features designed to improve productivity, control and performance,
EngageOne Interactive and DOC1 software enable organizations to
more efficiently generate customized, multi-channel
communications.
With enhanced template management, extended version control such
as effective date processing and new retention policy features, the
newest edition of EngageOne Interactive accelerates the
personalized document creation process. Organizations can now more
quickly generate interactive and on-demand communications, such as
customer correspondence, reduce errors, and ensure compliance. The
solution offers advanced navigation features for group prompting
and the management of multiple documents in a template for
interactive editing. This improves end-user productivity and
optimizes data input.
The latest version of EngageOne Interactive has been enhanced to
support traditional batch processing for EngageOne deployed
templates, as well as interactive and on-demand document
generation. The new EngageOne batch process has been independently
benchmarked to generate documents at rates of 32,000 pages per
minute. The high-performance platform provides customers with
complete control over their operational decisions and the
flexibility to meet diverse communication needs.
For high-volume, Transpromo, transactional communications, DOC1
software features an extremely fast production engine, generating
80,000 pages per minute. The latest DOC1 version enhances white
space management capabilities to easily add optional content such
as advertisements and promotional material. With more flexibility
in text manipulation and data publishing, DOC1 continues to deliver
powerful Transpromo functionality.
“Pitney Bowes Business Insight is dedicated to delivering
innovative enterprise communications solutions that enable global
organizations to automate complex document generation processes,”
said Lisa Sutrick, director CCM product management, Pitney Bowes
Business Insight. “The updates to EngageOne Interactive and DOC1
software are designed to enhance the creation and management of
document templates. Account statements, bills, correspondence and
other forms of communication are the pillars of any customer care
program, and Pitney Bowes Business Insight continues to provide
powerful solutions that decrease document production costs, time
and resources, and increase customer loyalty.”
With a flexible and scalable architecture, the Pitney Bowes
Business Insight CCM suite enables enterprise IT, marketing,
customer service and other business users, such as claims analysts,
to create and manage batch, on-demand and interactive
communications that help acquire, serve and grow customer
relationships. The CCM suite enables organizations to more
effectively manage communications across all delivery channels to
connect with their customers and build more productive and
profitable relationships.
Availability
The newest versions of EngageOne Interactive and DOC1 software
are available now. For more information, please visit
http://www.pbinsight.com/products/customer-communication-mgmt/.
About Pitney Bowes Business Insight
Pitney Bowes Business Insight (PBBI), a division of Pitney Bowes
Software Inc., a wholly-owned subsidiary of Pitney Bowes Inc.,
provides a unique combination of location and communication
intelligence software, data and services that enable organizations
to make more informed decisions about customers, competition and
market expansion. With the industry’s most comprehensive set of
solutions for maximizing the value of data, PBBI provides the tools
required to more effectively locate, connect and communicate with
customers in today’s global markets. Leading organizations rely on
PBBI solutions to increase the accuracy and effectiveness of
customer information delivery and drive profitable growth. Visit
www.pbinsight.com and www.pb.com for more information.
Pitney Bowes, EngageOne, DOC1 and the Corporate logo are
trademarks of Pitney Bowes Inc. and its subsidiaries. All other
trademarks are the property of the respective owners.
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