Pitney Bowes Business Insight Debuts PERFORM.360 for Financial Institutions at BAI Retail Delivery Conference 2009
November 05 2009 - 8:00AM
Business Wire
Pitney Bowes Business Insight (PBBI), the leading global
provider of location and communication intelligence solutions,
today unveiled PERFORM.360™, an integrated portfolio of
applications that blends branch network design, performance
analytics and sales management tools to help financial services
institutions maximize market coverage, visualize opportunities and
optimize sales resource deployment. PBBI will demonstrate
PERFORM.360 at booth #1028 during the BAI Retail Delivery
Conference, taking place in Boston on November 3-5, 2009.
“Like many financial institutions, we rely on predictive
analytic tools to give us an advantage over our competition,” said
Kate Stackhouse, SVP and Director of Sales Integration at First
Citizens Bank. “We are particularly excited about Pitney Bowes
Business Insight’s PERFORM.360 because it was designed to empower
banks like us to better understand and provide service to our
customers and prospects, to be more agile in responding to market
changes, and ultimately, to improve our branch sales
performance—the end goal of all banks.”
Based on elite benchmarking, analysis and delivery optimization
capabilities, Pitney Bowes Business Insight gives financial
institutions the tools to enhance customer interactions across
multiple channels to them help acquire, develop, service and retain
their best customers.
At the branch level, for example, financial institutions need to
make branches conveniently accessible to customers, understand
customer needs, and appropriately staff branch locations to best
serve their customers. PERFORM.360 determines the true market
potential of each location and advises banks on how to set more
accurate, attainable goals. Using PBBI insight, banks can
repeatedly recreate successful business with optimum branch
staffing, locations and services.
By tailoring the PERFORM.360 toolset to its specific needs, each
institution can make a variety of intelligent decisions about
growth, retraction or re-investment in its branch network and
services. Sophisticated reporting capabilities allow management
teams to easily identify best to worst performing branches.
Financial services institutions can easily access PERFORM.360 via a
web-enabled portal. Its components include:
- Local Knowledge—Provides
a complete view of each branch’s customer base, trade area
characteristics, competition and performance metrics. This module
drives sales by significantly improving banks’ understanding of the
unique opportunities and competitive environment around each
branch.
- Network Analysis—Provides
easy access to hundreds of branch and trade area characteristics
through standard and customer reporting and graphing tools.
- Sales Assessment and Goal
Setting—Establishes objectives that are specific, measurable
and attainable—driven by PBBI's extensive understanding of
consumer behavior.
“Financial institutions face a specific set of opportunities and
unique environmental challenges at each branch,” said Bill Simmons,
Director of the Financial Services Practice for the Pitney Bowes
Business Insight Strategy & Analytics Portfolio. “To help focus
branch management attention on accurate performance goals, we
designed PERFORM.360 based on years of experience in benchmarking
performance across thousands of branches and analyzing millions of
customer account behaviors. Financial services industry analysts
can maximize branch performance by determining potential,
allocating appropriate resource levels and goals, ranking
performance on key metrics and empowering sales staff with
pertinent market information.”
Pitney Bowes Business Insight’s PERFORM.360 is available
immediately. Pricing is contingent on the scope of custom
predictive analytic services required. For more information, please
visit: http://go.pbinsight.com/NPM. Read the company’s Strategy
& Analytics blog here: http://analytics.pbbiblogs.com/.
About Pitney Bowes Business Insight
Pitney Bowes Business Insight (PBBI), a division of Pitney Bowes
Software Inc., provides a unique combination of location and
communication intelligence software, data and services that enable
organizations to make more informed decisions about customers,
competition and market expansion. Pitney Bowes Software is a
wholly-owned subsidiary of Pitney Bowes Inc. (NYSE – PBI). With the
industry’s most comprehensive set of solutions for maximizing the
value of customer data, PBBI provides the tools required to more
effectively locate, connect and communicate with customers in
today’s global markets. Leading organizations rely on PBBI
solutions to increase the accuracy and effectiveness of customer
information delivery and drive profitable growth. Visit
www.pbbusinessinsight.com and www.pb.com for more information.
Of Note
This press release contains forward-looking statements involving
risks and uncertainties. Any statement not a statement of
historical fact is a forward-looking statement, including without
limitation statements concerning demand for and benefits of Pitney
Bowes Business Insight products and integration of its products
with existing solutions. Actual results could differ materially
from those stated or implied in forward-looking statements due to a
number of factors, including those factors contained in the Pitney
Bowes Inc. 10-k statements filed with the Securities and Exchange
Commission under the heading “Risk Factors.” Pitney Bowes Business
Insight takes no responsibility to update any forward-looking
statements.
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