MVP Health Care Selects Pitney Bowes Group 1 Software for Enhanced Customer Communication Management
September 16 2008 - 9:00AM
Business Wire
Pitney Bowes Group 1 Software today announced that MVP Health Care,
one of the top-rated health plans in the nation in the current U.S.
News and World Report/NCQA listing of �America�s Best Health
Plans,� has selected its EngageOne� Interactive Communications
solution of the Customer Communication Management (CCM) suite to
create, deliver and manage real-time interactive communications
with its members, resulting in enhanced customer service and
reduced costs. Following a merger in 2006 with Preferred Care, MVP
Health Care serves more than 700,000 members throughout New York
state, Vermont and New Hampshire. As a result of this
organizational growth coupled with its 25-year history, MVP Health
Care had amassed more than 15,000 different document templates for
business letters and customer correspondence. For customer service
representatives, determining what letter should be sent was a
manually-intensive, time-consuming process. In addition, customer
service representatives did not have the ability to view documents
that were mailed to members, resulting in lengthy phone
conversations. With EngageOne Interactive, MVP Health Care
employees now have the ability to easily create, deliver and manage
real-time personalized, interactive customer communications, such
as correspondence, new business applications and negotiated
documents. Customer service representatives can now quickly and
easily find the correct template and tailor the communication to
the specific needs of the customer interaction. The result is
faster, more efficient and cost-effective communications across the
enterprise. �At MVP Health Care, we are always looking for ways to
make health care easier for our members�whether it is searching
online for available physicians or speaking with a customer service
representative,� said Jack Van Graafeiland, chief information
officer of MVP Health Care. �EngageOne Interactive provides us with
an efficient and effective solution to control the content and
design, as well as the management of our important real-time,
highly personalized customer correspondence. With EngageOne
Interactive, we are able to make sure that our members� questions
are not only answered, but answered in a timely and efficient
manner.� In addition to EngageOne Interactive, MVP Health Care will
use Pitney Bowes Group 1�s OpenEDMS, an enterprise content
management solution that provides a Web-optimized tool for managing
documents and improving automated workflow. For document storage
and retrieval, MVP will use Pitney Bowes Group 1�s e2 Vault and
Service, part of the e2� Suite, a platform that facilitates
internal customer support and external customer self-service by
integrating e-presentment, archiving, online account management and
e-service technologies. �The health insurance industry is marked by
mergers and acquisitions, intense competition and rising customer
expectations, and insurers need the ability to communicate more
effectively with each and every member,� said Bill Sinn, strategic
industry manager, insurance, for Pitney Bowes Group 1 Software. �As
one of the leading health plans in the country, MVP understands
that effective customer communication is key to member satisfaction
and financial success. EngageOne Interactive allows MVP to
efficiently streamline the process of health care communication by
enabling its employees to more quickly and intelligently respond to
policy holders with personalized, timely and accurate information.�
About Pitney Bowes Group 1 Software Pitney Bowes Group 1 Software,
part of Pitney Bowes, Inc. (NYSE:PBI), provides innovative software
solutions that help more than 3,000 organizations maximize the
value of customer data to improve profitability, increase
effectiveness, strengthen customer relationships and streamline
mailroom operations. Industry leaders�Entergy, ING, L.L. Bean,
MapQuest, Microsoft, Safeco Insurance, Wal-Mart and Wells
Fargo�rely on the company�s solutions. About MVP Health Care MVP
Health Care is a regional, not-for-profit health insurer based in
Schenectady, N.Y. Through its operating subsidiaries, it provides
fully-insured and self-funded employer health benefits plans,
dental insurance and ancillary products, such as flexible spending
accounts to 700,000 subscribers in New York state, Vermont, and New
Hampshire. Group 1 and Group 1 Software are trademarks or
registered trademarks of Pitney Bowes Software Inc. Pitney Bowes
and the Pitney Bowes Process Bar Design are trademarks or
registered trademarks of Pitney Bowes, Inc. All other brand names
and trademarks are the property of their respective owners. Of Note
This press release contains forward-looking statements that involve
risks and uncertainties. For this purpose, any statement that is
not a statement of historical fact is a forward-looking statement,
including without limitation statements concerning market demand
for Pitney Bowes Group 1 Software's products and solutions, the
potential benefits of Pitney Bowes Group 1's software to customers,
and the integration of�Pitney Bowes Group 1's�software offerings
with existing solutions. Factors that may cause these statements
not to be true or to differ materially from the manner in which
they are presented include potential difficulties related to third
party integration of Pitney Bowes Group 1's software, market
acceptance of Pitney Bowes Group 1's offerings, decreased spending
by customers or potential customers on technology solutions and the
impact of economic trends that affect generally the market for
Pitney Bowes Group 1's software and other product offerings.�Pitney
Bowes Group 1�takes no responsibility to update any forward-looking
statements.
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