Pitney Bowes Group 1 Software Teams with Oracle to Help the City of Winnipeg Streamline its Billing Operations
March 18 2008 - 9:16AM
Business Wire
Pitney Bowes Group 1 Software, a member of Oracle PartnerNetwork,
and Oracle today announced that they have entered into an agreement
with the City of Winnipeg to create more reader-friendly utility
documents. The new documents and bill redesign will help reduce
customer phone calls, increase operational efficiency, and improve
overall customer satisfaction. The system also includes address
validation for Canada. This functionality enables the city�s
customer service organization to verify an address at the point of
original data entry into Oracle� Utilities Customer Care and
Billing. In addition, the Group 1 Software system ensures the City
of Winnipeg will receive the postal discounts offered by Canada
Post. The City of Winnipeg chose both Group 1 Software�s DOC 1�
Designer and Generate document composition and design solutions,
along with Oracle Utilities Customer Care and Billing, a leading
customer information system for Tier 1 utilities, to produce more
comprehensible documents for utility services. The combined
solution has simplified and automated the billing and document
composition process for the city. �With the combined solutions from
Oracle and Group 1 Software, Winnipeg�s Water and Waste Department
can cleanse and validate all address elements when generating
customer documents and invoices,� said City of Winnipeg�s CISS
Manager Derek Osborne. �These solutions improve the quality of our
address match search capabilities, and consequently enhance
customer service and increase efficiencies." Oracle Utilities
Customer Care and Billing system manages rating and billing systems
for customers, while also undertaking associated functions like
payment processing, collections, field service and meter
management. The product will be used by the City of Winnipeg to
calculate a customer�s bills. The billing data will then be sent to
Group 1 Software�s DOC 1 Designer and Generate solutions to create
bills, letters, notices and various other utilities documents in a
customer-friendly and easy-to-read format. These solutions working
together will help the City of Winnipeg maximize revenue, create
cost efficiencies and more quickly respond to market change.
�Oracle Utilities Customer Care and Billing will operate as the
centerpiece of the City of Winnipeg�s billing applications for its
utility services,� said Linda Jackman, vice president of product
management, Oracle Utilities. �The combined solutions will provide
Winnipeg�s utilities unmatched flexibility and scalability, and
enable these services to easily execute real-time addresses
validation and automate mailstream sortation, resulting in higher
postal discounts under SERP regulations.� �The combined Group 1 and
Oracle solutions will enable the City of Winnipeg to integrate the
most current postal rates and requirements with their mail batch
processing to earn the highest postal discounts,� said David
Kudlata, Group 1 Software Alliance Director. �Through our
relationship with Oracle, Group 1 is empowering organizations like
the City of Winnipeg with streamlined billing and document
composition processes that drive improved efficiencies across the
entire enterprise.� About Group 1 Software, Inc. Group 1 Software,
Inc. (www.g1.com), part of Pitney Bowes, Inc. (NYSE:PBI), turns
data into results, providing innovative software solutions that
enable our clients to better understand and connect with their
millions of customers, prospects, and partners. Pitney Bowes Group
1 Software helps over 3,000 organizations maximize the value of
customer data to improve profitability, increase effectiveness, and
strengthen customer relationships, through consolidating, cleansing
and enriching corporate data, and generating personalized business
documents for multi-channel delivery, customer care and efficient
business processing. Our comprehensive Customer Data Management
(CDM) & Customer Communication Management (CCM) solutions span
from database to delivery, adding value to every aspect of
communication and allowing clients to integrate intelligence
throughout their mail stream. As part of Pitney Bowes (NYSE: PBI),
a $6.1 billion company, Pitney Bowes Group 1 Software�s solutions
are utilized by leaders in the insurance, financial
services/banking, GIS/mapping, government, mail services, retail,
telecommunications, utility, and other industries, including
Entergy, ING, L.L. Bean, MapQuest, Microsoft, Safeco Insurance,
Wal-Mart and Wells Fargo. e2, DOC1, Group 1, Group 1 Software, and
the Group 1 logo are trademarks or registered trademarks of Group 1
Software, Inc. Pitney Bowes, and the Pitney Bowes Process Bar
Design are trademarks or registered trademarks of Pitney Bowes,
Inc. All other brand names and trademarks are the property of their
respective owners. Of Note This press release contains
forward-looking statements that involve risks and uncertainties.
For this purpose, any statement that is not a statement of
historical fact is a forward-looking statement, including without
limitation statements concerning market demand for Group 1
Software's products and solutions, the potential benefits of Group
1's software to customers, and the integration of�Group
1's�software offerings with existing solutions. Factors that may
cause these statements not to be true or to differ materially from
the manner in which they are presented include potential
difficulties related to third party integration of Group 1's
software, market acceptance of Group 1's offerings, decreased
spending by customers or potential customers on technology
solutions and the impact of economic trends that affect generally
the market for Group 1's software and other product
offerings.�Group 1�takes no responsibility to update any
forward-looking statements.
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