Ooma Launches New Ooma Office Pro Plus Business Communications Service That Offers Simple Call Center, CRM Integration and More For Businesses of All Sizes
Ooma, Inc., a smart communications platform for businesses and
consumers, today announced Ooma Office Pro Plus, a new plan for the
Ooma Office business communications service that enables any
business to quickly and affordably set up a simple call center,
integrate with the Salesforce CRM platform, provide hot-desking
capability in their offices, and more.
(https://www.ooma.com/small-business-phone-systems/), which has won
PC Magazine’s prestigious Business Choice Award for Best Business
VoIP Phone Service for nine years in a row, already comes equipped
with more than 50 features tailored to meet business needs through
the Ooma Office Essentials and Ooma Office Pro service plans.
Ooma Office Pro Plus (www.ooma.com/office/pro-plus/), available
now at $29.95* per user per month (CDN$34.95* in Canada), adds
powerful employee and customer tools that include:
- Call Queuing. Lost calls can mean lost business. When
inbound call volume is heavy, Call Queuing automatically places
callers on hold and then routes them to the first available agent.
Reports available to managers include queue metrics such as call
count, average wait times and abandoned call count, as well as
agent metrics such as missed call count and rejected call
- Hot Desking. Hybrid work is reducing the number of
permanently assigned workspaces in favor of “hoteling” or temporary
work accommodations. Hot Desking enables employees to sign into any
unassigned IP phone by tapping just a few keys. The phone will then
ring with that employee’s incoming calls and show the employee’s
individual caller ID on outbound calls.
- Salesforce Integration. Sales and support workers who
operate inside Salesforce no longer have to leave to place or
receive phone calls. Employees just click on a phone number in
Salesforce to place a call through their Ooma desk phone, desktop
app or mobile app. Customer data from Salesforce automatically pops
up whenever a call comes in. Salesforce can automatically create
tasks for each call, making it easier for agents to enter notes and
managers to review detailed call logs. Ooma expects to add
integrations in the future with other CRM platforms.
Moreno Valley Clinica Medica Familiar in Moreno Valley,
California, a long-time Ooma Office customer, is a busy primary
care practice that receives more than 400 patient calls per day.
Patients have sometimes had to listen to endlessly ringing phones
when the clinic team was on other calls, and some patients have
hung up before speaking with a staff member. The situation changed
dramatically when the clinic began using Call Queuing.
“Ooma’s Call Queuing has made our clinic more productive and our
patients happier,” says Esteban Guerrero, general manager of Moreno
Valley Clinica Medica Familiar. “We’ve significantly reduced
no-shows for appointments and have even avoided unnecessary trips
to urgent care for patients who previously couldn’t get through to
our medical team.”
Ooma Office now has three service plans:
- Ooma Office Essentials, at $19.95* per user per month
(CDN$24.95* in Canada), offers more than 50 phone features such as
a Virtual Receptionist, Ring Groups, a Mobile App, Virtual Fax,
Music on Hold and Voicemail-to-Email Audio Files.
- Ooma Office Pro, at $24.95* per user per month
(CDN$29.95* in Canada), offers everything in Ooma Office Essentials
while adding advanced features including Videoconferencing, Call
Recording, a Desktop App, Voicemail Transcription, Call Analytics
and Enhanced Call Blocking.
- Ooma Office Pro Plus, at $29.95* per user per month
(CDN$34.95* in Canada), offers everything in Ooma Office Pro while
adding the features described above and others such as Find Me,
Follow Me, which allows users to select the order in which their
devices – such as a desk phone, mobile phone or desktop app – ring
as calls come in.
“Small and mid-sized businesses are growing more sophisticated
in how they use technology, so we’ve created Ooma Office Pro Plus
to make sure their phone systems are front and center in driving
deeper customer engagement through Call Queuing and Salesforce
Integration,” said Jim Gustke, vice president of marketing at Ooma.
“Hiring and retaining top talent is also crucial for SMBs and we
see Hot Desking as an important enabler of the flexible work
environments that many employees now demand.”
To learn more about Ooma Office, go to
About Ooma, Inc.
Ooma (NYSE: OOMA) creates powerful connected experiences for
businesses and consumers, delivered from its smart cloud-based SaaS
platform. For businesses of all sizes, Ooma provides advanced voice
and collaboration features including messaging, intelligent virtual
attendants, and videoconferencing to help them run more
efficiently. For consumers, Ooma’s residential phone service
provides PureVoice HD voice quality, advanced functionality and
integration with mobile devices. Learn more at www.ooma.com or
www.ooma.ca in Canada.
* Plus applicable taxes and fees.
This release includes “forward-looking statements” within the
meaning of Section 27A of the Securities Act of 1933, as amended,
and Section 21E of the Securities Exchange Act of 1934, as amended.
Statements in this press release that are not statements of
historical or current fact constitute “forward-looking statements.”
The forward-looking statements contained in this press release
include, without limitation, statements related to the
functionality, features and performance of Ooma Office Pro Plus.
Such forward-looking statements involve known and unknown risks,
uncertainties and other unknown factors that could cause the actual
results to be materially different from any future results
expressed or implied by such forward-looking statements. The
forward-looking statements contained herein are also subject
generally to other risks and uncertainties that are described from
time to time in Ooma’s filings with the Securities and Exchange
Commission, including under Item 1A, “Risk Factors” in the
Company’s Annual Report on Form 10-K for the fiscal year ended
January 31, 2022 filed on April 8, 2022, and in its subsequent
reports on Forms 10-Q and 8-K. Investors are cautioned not to place
undue reliance on such forward-looking statements, which speak only
as of the date they are made. Ooma undertakes no obligation to
publicly update or revise any forward-looking statement, whether as
a result of new information, future events or otherwise.
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