Zomato Standardizes on New Relic
May 03 2023 - 4:30PM
Business Wire
The restaurant discovery, food ordering and
delivery platform in India uses New Relic to fuel growth ambitions
and ensure high performance and reliability across 17.4 million
customer transactions monthly
New Relic (NYSE: NEWR), the all-in-one observability platform
for every engineer, announced that Zomato, a restaurant discovery,
food ordering and delivery platform in India, has standardized on
New Relic. By adopting New Relic, Zomato can continue to be
highly-competitive in the food tech space and ensure high
performance and reliability across its 17.4 million monthly
transacting customers and 330,000 active restaurant partners in
approximately 1,000 Indian cities.1
Zomato previously relied on a number of open-source tools before
making the decision to incorporate the New Relic all-in-one
observability platform into its strategy. With New Relic, the
Zomato engineering teams can be proactive in fixing issues quickly
across its infrastructure, applications, and services. With a
strong reputation for innovation, the expanded association will
further advance Zomato’s observability strategy and maintain a high
level of visibility as it scales and manages a larger tech
stack.
“The key value drivers for Zomato are uptime, performance and
reliability; innovation and growth; and operational efficiency—all
of which New Relic excels at delivering,” said Zomato Head of
Site Reliability Engineering Shrey Sinha. “We are confident
that New Relic’s data-driven approach will enable us to connect
people with processes and technology performance across the entire
organization and improve business outcomes in the long term. We are
excited to embark on the next phase of growth with New Relic.”
With its advanced capabilities and ease of use, New Relic is
quickly becoming the observability platform of choice for leading
companies around the world. Zomato’s implementations and benefits
include:
- Lower investigation time. Using New Relic application
performance monitoring (APM) capabilities, the team is able to get
ahead of issues as soon as they arise to minimize any impact on the
end-user experience.
- Lower resolution time: Through automatic correlation
with underlying infrastructure, end-to-end traces and code-level
performance statistics, Zomato has significantly reduced the time
from detection to remediation, ensuring minimal impact on
customers.
- Reduction in alert noise: By consolidating monitoring,
engineers are more proactive in setting up application alerts,
resulting in a 39% reduction of false positives over the last six
months.
- Improving business-level reporting: Engineering teams
can use dashboards to proactively communicate the health of the
digital business with company stakeholders.
- Supporting rapid scalability: New Relic end-to-end
observability allows for spend scalability, predictability and
flexibility as the business continues to expand rapidly.
- End-to-end visibility: With APM, Zomato can understand
the performance of its entire tech stack to detect anomalies,
reduce latency and optimize customer experiences.
- Promotion monitoring: A combination of dashboards,
custom metrics, and custom events enable engineering teams to see
how coupons are being leveraged on the platform.
“Food tech platforms are rapidly growing segments globally. As a
result, aggregators are increasingly working to maintain the
stability of their platforms to scale their customer base
exponentially. This is where New Relic can offer Zomato a
competitive advantage through improved uptime and reliability,”
said New Relic General Manager Enterprise Business, India Vidhur
Bhagat. “Zomato is a long-time New Relic user, so the teams are
familiar with using the platform to get deeper insights. The
expanded scope of our association will mean Zomato can safely scale
without impacting the customer experience at any stage.”
The New Relic observability platform democratizes data beyond
the typical backend users, making it available to groups such as
customer service, support, product, sales, marketing, and business
executives. Having this data front and center is a powerful
motivator for teams. It empowers organizations to effectively
visualize the relationships among developers, operations, and
customers with a curated business performance dashboard that gives
teams an overview of how users are experiencing their app. Knowing
how customers use or abandon applications and services helps brands
improve infrastructure and adjust strategy.
New customers can sign up for free or request a demo. Additional
resources are available here:
- New Relic application performance monitoring
- New Relic dashboards
About New Relic
As a leader in observability, New Relic empowers engineers with
a data-driven approach to planning, building, deploying, and
running great software. New Relic delivers the only unified data
platform that empowers engineers to get all telemetry—metrics,
events, logs, and traces—paired with powerful full stack analysis
tools to help engineers do their best work with data, not opinions.
Delivered through the industry’s first usage-based consumption
pricing that’s intuitive and predictable, New Relic gives engineers
more value for the money by helping improve planning cycle times,
change failure rates, release frequency, and mean time to
resolution. This helps the world’s leading brands including adidas
Runtastic, American Red Cross, Australia Post, Banco Inter, Chegg,
GoTo Group, Ryanair, Sainsbury’s, Signify Health, TopGolf, and
World Fuel Services (WFS) improve uptime, reliability, and
operational efficiency to deliver exceptional customer experiences
that fuel innovation and growth. www.newrelic.com.
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1Numbers as of December 31, 2022.
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version on businesswire.com: https://www.businesswire.com/news/home/20230503005968/en/
Media Contact Kerry Baker New Relic, Inc. PR@newrelic.com
Investor Contact Ingo Friedrichowitz New Relic, Inc.
IR@newrelic.com
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