IDC Names Motorola Solutions a “Leader” in Public Safety Software That Helps Agencies to Manage Evidence Stored & Transmi...
December 18 2020 - 9:00AM
Business Wire
Motorola Solutions’ focus on its integrated
approach to eliminating data silos and facilitating agency
information sharing from call to case closure recognized by IDC as
a “critical market differentiator”
Motorola Solutions (NYSE:MSI) was ranked as a “leader” in the
International Data Corporation (IDC) 2020 “MarketScape: Worldwide
Digital Evidence Management Solutions for Law Enforcement Vendor
Assessment.” Digital evidence management is the process of managing
data and information that is electronically stored or transmitted,
which may be used as part of an investigation and/or court
case.
IDC, the premier global provider of market intelligence and
advisory services for the IT, telecommunications and consumer
technology markets, recognized Motorola Solutions in its report for
its strengths in key areas, including its long history in
technology innovation for public safety and global footprint. The
report also highlighted Motorola Solutions’ focus on integrating
and automating information and data sharing, which enables
officials throughout the public safety workstream (i.e., 9-1-1 call
takers, dispatchers, records specialists, officers, etc.) to easily
share evidence about a case in any stage of an investigation --
from a citizen’s first 9-1-1 call to the case’s closure.
“Motorola Solutions’ focus on integrated end-to-end workflow is
a critical market differentiator and a known pain point in public
safety; integration capabilities at this level are likely to
increase in importance as the pace and breadth of technology change
continues unabated,” said the report. “End users should consider
Motorola Solutions when they are looking to digitally transform
operations across the entire organization and would like to work
with seasoned vendor capabilities that are focused on workflow
transformation to meet the needs of public safety agencies
today.”
The company’s cloud-based, digital evidence management solution
helps agencies to securely collect, capture, store, manage and
share digital evidence -- no matter the source (i.e., in-car video,
body-worn cameras, etc.) or provider (i.e., third parties/other
vendors). It is part of CommandCentral, Motorola Solutions’
integrated end-to-end software suite that unifies public safety
data and streamlines workflows through 9-1-1, dispatch, mobile,
records, evidence, analytics and jail.
One of the key strengths of the solution is the completeness of
the case file because evidence is collected across the workflow,
from the first 9-1-1 call until case closure. For example, when a
call comes into 9-1-1 and is transcribed by CommandCentral Smart
Transcription, the audio and call transcript are immediately added
into the digital evidence management solution and are available to
officers, prosecutors and other appropriate public safety
officials, as part of the investigation and case disposition.
Similarly, Motorola Solutions’ digital evidence management offering
enables officers to capture, tag and upload evidence from the
field, helping to strengthen the chain of custody for critical
evidence and exponentially enhancing efficiencies as officers can
manage their evidence from collection to collation in the incident
record in just a few quick steps.
“Law enforcement officers face two big challenges when working
on an open case: massive amounts of data and a running clock,” said
Andrew Sinclair, senior vice president and general manager,
Software Enterprise, Motorola Solutions. “IDC’s MarketScape
highlights the need for fast access to the right information within
expanding sets of data that include video, audio, images,
electronic citizen tip information, and other written content
relating to an event. We’re proud to have been recognized as a
leader in this space for our end-to-end CommandCentral workflow.
But more importantly, we’re honored to provide so many public
safety agencies with technology solutions that turn disparate
information sources into intelligence, helping to keep officers and
communities safe.”
More than 3,500 public safety agencies across the U.S. rely on
components of Motorola Solutions’ CommandCentral software suite to
run their mission-critical operations.
About IDC MarketScape
IDC MarketScape vendor assessment model is designed to provide
an overview of the competitive fitness of ICT (information and
communications technology) suppliers in a given market. The
research methodology utilizes a rigorous scoring methodology based
on both qualitative and quantitative criteria that results in a
single graphical illustration of each vendor’s position within a
given market. IDC MarketScape provides a clear framework in which
the product and service offerings, capabilities and strategies, and
current and future market success factors of IT and
telecommunications vendors can be meaningfully compared. The
framework also provides technology buyers with a 360-degree
assessment of the strengths and weaknesses of current and
prospective vendors.
About Motorola Solutions
Motorola Solutions is a global leader in mission-critical
communications and analytics. Our technology platforms in
mission-critical communications, command center software, video
security & analytics, bolstered by managed & support
services, make communities safer and help businesses stay
productive and secure. At Motorola Solutions, we are ushering in a
new era in public safety and security. Learn more at
www.motorolasolutions.com.
MOTOROLA, MOTOROLA SOLUTIONS and the Stylized M Logo are
trademarks or registered trademarks of Motorola Trademark Holdings,
LLC and are used under license. All other trademarks are the
property of their respective owners. ©2021 Motorola Solutions, Inc.
All rights reserved.
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Mary Alice Johnson Motorola Solutions +1 (703) 606-2413
maryalice.johnson@motorolasolutions.com
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