DENVER, Jan. 25, 2021 /PRNewswire/ -- The State of
Nebraska recently selected Lumen (NYSE: LUMN) to help it transition
to a next generation 911 platform using the company's emergency
service network, IP-based software, applications and call routing
services. Transitioning to Lumen's current NG911 platform will
improve the delivery of emergency calls and enable Nebraska residents to contact 911 not only by
making a voice call, but also support sending text messages,
pictures and videos.
"Our state's new NG911 capabilities provided by Lumen will equip
our first responders with more information that will help keep
them, and all Nebraskans, safer," said Gov. Pete Ricketts.
The contract with State of Nebraska Public Service Commission
establishes a statewide Emergency Services Internet Protocol
Network (ESInet) that serves approximately 70 PSAPs, with the goal
of having all seven PSAP regions connected to the ESInet by the end
of 2022. The contract, which Lumen had won previously, has an
initial term of five years with five one-year options.
In addition, Lumen is launching enhanced NG911 features and
functionality that will provide real-time visibility into
customers' emergency call management systems and enable a more
robust, reliable and resilient emergency response.
The Lumen NG911 platform will support enhanced communication
capabilities, such as the ability to send texts, images and videos
directly to 911 call centers, that will provide first responders
with additional information so they can better assist during an
emergency.
"We know when someone calls 911, seconds count. We will be one
of the few 911 network providers who can fully leverage those
seconds and minutes in real time," said Sonia Ramsey, Lumen vice president for the state
and local government and education market.
"When our NG911 features are implemented, we will provide
enhanced routing, monitoring and visibility into our customers'
emergency call systems," Ramsey said. "These enhanced capabilities
will offer state and local governments and military bases yet
another incentive to move to a NG911 call handling system managed
by Lumen and provide better emergency services to local
residents."
"Lumen's new NG911 platform will offer a fully integrated
solution of networking and technology services that were purposely
developed to deliver end-to-end emergency service management,
enhanced call routing and increased 24x7 visibility," said Frost
& Sullivan's vice president of mobile and wireless solutions
Brent Iadarola.
The company also recently created a dedicated NG911 network
operations center with a new ticketing system. Lumen's enhancements
to its NG911 platform will provide new customers with a portal
featuring a customer management dashboard with access to:
- a real-time view of the health of customer NG911 systems;
- the call path from origination through delivery to the public
safety answering point (PSAP);
- component level monitoring, status, inventory and diagnosis;
and
- reporting metrics.
Lumen's NG911 platform meets all national i3 standards
established by the National Emergency Number
Association and serves as a model for NG911 systems used by
states, counties, cities, towns and military bases around the
country.
The company's NG911 platform is powered by Lumen's tier 1,
carrier-class, public safety grade network that links together
emergency call routing intelligence, public safety applications and
network management services. Lumen's network architecture also
positions customers to take advantage of additional benefits from
NG911 systems that are expected to evolve over time.
Additional resources
- Learn more about the company being chosen by the State of California to deliver a faster, more
reliable 911 system:
https://news.lumen.com/2019-10-15-CenturyLink-Chosen-by-State-of-California-to-Deliver-Faster-More-Reliable-911-System
- Learn more about Sumter County,
Fla., selecting the company to deliver a next gen 911
system:
https://news.lumen.com/2020-03-05-Sumter-County-Fla-Selects-CenturyLink-to-Deliver-Next-Gen-911-System
- Learn more about CenturyLink's transformation to Lumen here:
https://news.lumen.com/2020-09-14-CenturyLink-Transforms-Rebrands-as-Lumen-R
- Learn more about Lumen's public sector business here:
https://www.lumen.com/public-sector.html
About Lumen
Lumen is guided by our belief that
humanity is at its best when technology advances the way we live
and work. With approximately 450,000 route fiber miles and serving
customers in more than 60 countries, we deliver the fastest, most
secure platform for applications and data to help businesses,
government and communities deliver amazing experiences. Learn more
about the Lumen network, edge cloud, security, communication and
collaboration solutions and our purpose to further human progress
through technology at news.lumen.com, LinkedIn:
/lumentechnologies, Twitter: @lumentechco, Facebook:
/lumentechnologies, Instagram: @lumentechnologies and YouTube:
/lumentechnologies. Learn more about Lumen's public sector
capabilities on Twitter at @lumengov and on LinkedIn at
@lumenpublicsector.
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SOURCE Lumen Technologies