NEW
YORK, Sept. 8, 2022 /PRNewswire/
-- Kaleyra, Inc. (NYSE: KLR) (NYSE American: KLR WS)
("Kaleyra" or the "Company"), a rapidly growing omnichannel
business communications platform, reached a critical milestone of
over 20 million Google Verified Calls managed through Kaleyra's
Voice API in 2022, with over 10 million calls verified in August
alone.
Research has shown that individual consumers answer less
than 50% of inbound calls on average, largely due to a surge in
perceived phone scams.1 This can lead to significantly
reduced revenues for many enterprises, as businesses are not able
to connect with their customers. Google Verified Calls, a
registration system that allows participating businesses to provide
their verification credentials to customers when initiating
communications, helps solve this problem by increasing answer rates
and building trust between consumers and enterprises.
Kaleyra's Voice API, which began offering Google Verified Calls
capabilities to partners in September of 2020, provides automated
customer support over interactive voice recognition or routes
customers to the appropriate agent or salesperson with
click-to-call. This solution drives more reliable connections
between businesses and their customers, increasing efficiency and
revenue for participating businesses. Kaleyra expects to continue
advancing this service for Voice API customers moving forward,
further driving Kaleyra's Verified Calls volume.
"We are proud of the work we have done to integrate Google
Verified Calls into our Voice ecosystem," said Kaleyra CEO
Dario Calogero. "After increasing
our throughput to over 10 million calls in the last month, this
marks an important milestone in our focused commitment to being the
trusted CPaaS for enterprises. This is only the beginning, and we
look forward to developing this solution further in the coming
months."
For more information, please visit Kaleyra's investor relations
website at investors.kaleyra.com.
1 Pew Research Center, "Most Americans Don't Answer
Cellphone Calls from Unknown
Numbers," Colleen McClain,
December 14, 2020.
About Kaleyra
Kaleyra, Inc. (NYSE: KLR) (NYSE American: KLR WS) is a global
group providing mobile communication services to financial
institutions, e-commerce players, OTTs, software companies,
logistic enablers, healthcare providers, retailers, and other large
organizations worldwide.
Kaleyra today has a customer base of 3800+ companies spread
around the world. Through its proprietary platform and robust APIs,
Kaleyra manages multi-channel integrated communication services,
consisting of messaging, rich messaging and instant messaging,
video, push notifications, e-mail, voice services, and
chatbots.
Kaleyra's technology makes it possible to safely and securely
manage billions of messages monthly with over 1600 operator
connections in 190+ countries, including all tier-1 US
carriers.
Kaleyra Contacts
Marketing Contacts:
Zephrin Lasker
Executive Vice President, Marketing & Strategic Alliances
zephrin.lasker@kaleyra.com
Lori Perkins
Senior Director – Marketing and Communications
lori.perkins@kaleyra.com
Investor Contacts:
Colin Gillis
Vice President of Investor Relations
colin.gillis@kaleyra.com
Tom Colton or Matt Glover
Gateway Investor Relations
949-574-3860
KLR@gatewayir.com
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SOURCE Kaleyra