Achieving top scores in transformation
innovation, service quality, delivery and more, EPAM leads German
IT market in customer satisfaction
NEWTOWN,
Pa., Dec. 5, 2023 /PRNewswire/ -- EPAM Systems,
Inc. (NYSE: EPAM), a leading digital transformation services
and product engineering company, today announced it has been
named a Top IT Sourcing Vendor in Germany, achieving high customer
satisfaction rankings across multiple industry sectors and
evaluation criteria by Whitelane Research, an independent
organization focused on IT sourcing research across Europe. This latest recognition reflects
EPAM's superior differentiation in customer satisfaction ratings,
achieving high scores across customer relationship management,
service delivery quality, application services and transformative
innovation metrics in the 2023 German IT sourcing market.
"We are delighted to be recognized as one of the highest-ranking
IT service providers in Whitelane Research's 2023 IT Sourcing Study
for Germany," said Peter Kuerpick,
SVP, Germany Managing Director and CTO for Enterprise Software,
EPAM. "We're grateful to our customers for their confidence and
trust, which reinforces our dedication to consistently deliver on
our client-centric account management and service excellence
promise. This recognition inspires us to persist in supporting our
clients as they accelerate their transformative innovation
journeys."
In Whitelane Research's 2023 annual German IT Sourcing Study,
more than 245 CIOs from the top IT spending organizations in
Germany evaluated more than 700
unique IT sourcing relationships based on key performance
indicators and by IT domain, delivering one of the most
representative voice-of-the-customer reports on the outsourcing
market in Germany. Survey
respondents evaluated 28 IT service providers across various
performance categories, with EPAM achieving significantly
higher-than-average satisfaction ratings in the following
categories:
- Account Management Quality: EPAM received a rating of
85%
- Service Delivery Quality: EPAM received a rating of
83%
- General Satisfaction: EPAM received a rating of 80%
- Application Services: EPAM received a rating of 80%
- Transformative Innovation: EPAM received a rating of
75%
"EPAM has received excellent scores in this year's survey from
their clients in Germany, leading
them to rank above the typical spread of the market and making them
exceptional performers in general satisfaction with service
providers," said Jef Loos, Head of
Research, Europe at Whitelane
Research. "EPAM's clients have shown particular appreciation for
the Company's committed account management teams, who demonstrate
robust engineering and technical skills and a positive
customer-centric mindset that resonates positively."
Recognized by Whitelane Research and clients for superior
customer satisfaction, EPAM helps customers in Germany and beyond scale and transform across
multiple industries through its innovative strategy, integrated
advisory, consulting and design capabilities. This new recognition
underscores EPAM's ongoing efforts in bringing to market the latest
digital transformation services, product design and engineering
capabilities to meet the growing technology modernization
requirements of Germany-based
customers.
In September 2022, EPAM gained
recognition from Whitelane Research as a top IT sourcing vendor in
Switzerland. In March 2023, EPAM was acknowledged by Whitelane
Research as a top IT sourcing vendor in the Netherlands, and in April 2023, EPAM received similar recognition as
a top IT sourcing vendor in the Nordics. More recently in
September 2023, EPAM was again named
as a top IT sourcing vendor in Switzerland.
To see the full survey results,
visit: https://whitelane.com/germany-2023.
About EPAM Systems
Since 1993, EPAM Systems, Inc.
(NYSE: EPAM) has leveraged its advanced software engineering
heritage to become the foremost global digital transformation
services provider – leading the industry in digital and physical
product development and digital platform engineering services.
Through its innovative strategy; integrated advisory, consulting,
and design capabilities; and unique 'Engineering DNA,' EPAM's
globally deployed hybrid teams help make the future real for
clients and communities around the world by powering better
enterprise, education and health platforms that connect people,
optimize experiences, and improve people's lives. In 2021, EPAM was
added to the S&P 500 and included among the list of Forbes
Global 2000 companies.
Selected by Newsweek as a 2021, 2022 and 2023 Most Loved
Workplace, EPAM's global multidisciplinary teams serve customers in
more than 50 countries across six continents. As a recognized
leader, EPAM is listed among the top 15 companies in Information
Technology Services on the Fortune 1000 and ranked four times as
the top IT services company on Fortune's 100 Fastest Growing
Companies list. EPAM is also listed among Ad Age's top 25 World's
Largest Agency Companies for three consecutive years, and
Consulting Magazine named EPAM Continuum a top 20 Fastest Growing
Firm.
Learn more at www.epam.com and follow EPAM
on Twitter and LinkedIn.
Forward-Looking Statement
This press release includes estimates and statements which may
constitute forward-looking statements made pursuant to the safe
harbor provisions of the Private Securities Litigation Reform Act
of 1995, the accuracy of which are necessarily subject to risks,
uncertainties, and assumptions as to future events that may not
prove to be accurate. Our estimates and forward-looking statements
are mainly based on our current expectations and estimates of
future events and trends, which affect or may affect our business
and operations. These statements may include words such as "may,"
"will," "should," "believe," "expect," "anticipate," "intend,"
"plan," "estimate" or similar expressions. Those future events and
trends may relate to, among other things, developments relating to
the war in Ukraine and escalation of the war in the
surrounding region, political and civil unrest or military action
in the geographies where we conduct business and operate, difficult
conditions in global capital markets, foreign exchange markets and
the broader economy, and the effect that these events may have on
our revenues, operations, access to capital, and profitability.
Other factors that could cause actual results to differ materially
from those expressed or implied include general economic
conditions, the risk factors discussed in the Company's most recent
Annual Report on Form 10-K and the factors discussed in the
Company's Quarterly Reports on Form 10-Q, particularly under the
headings "Management's Discussion and Analysis of Financial
Condition and Results of Operations" and "Risk Factors" and other
filings with the Securities and Exchange Commission. Although we
believe that these estimates and forward-looking statements are
based upon reasonable assumptions, they are subject to several
risks and uncertainties and are made based on information currently
available to us. EPAM undertakes no obligation to update or revise
any forward-looking statements, whether as a result of new
information, future events, or otherwise, except as may be required
under applicable securities law.
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SOURCE EPAM Systems, Inc.