ServiceNow and DXC expand their
strategic partnership to combine DXC's industry-leading software
and expertise with ServiceNow's AI-enabled platform
ASHBURN,
Va. and SANTA CLARA,
Calif., March 4, 2025 /PRNewswire/ -- DXC
Technology (NYSE: DXC), a leading Fortune 500 global technology
services provider, today announced new offerings with ServiceNow
(NYSE: NOW), the AI platform for business transformation, to
modernize the insurance industry. As an Elite partner, DXC is
combining its industry-leading solutions and ServiceNow's AI
capabilities and workflows to introduce DXC Assure BPM
(Business Process Management) powered by ServiceNow.
Today's insurers are pressured to accelerate growth and
innovation, streamline operations, and provide faster, more
reliable services to policyholders, but are often constrained by
processes and workflows that are complex and highly manual.
According to HFS Research, 45% of insurers are already
investing in technology-driven alignment of their front, middle,
and back offices.
DXC and ServiceNow are uniquely positioned to help insurers
drive innovation for greater operational
efficiency. Combining DXC's insurance expertise and
scale with ServiceNow's single platform and data model, DXC Assure
BPM powered by ServiceNow integrates AI, data and workflows to
reduce process debt, enhance operational efficiency, and improve
customer satisfaction. The solution applies across the entire
policy lifecycle and is expected to help reduce up to 40% of
operational costs typically spent on manual processing.
"We are committed to delivering exceptional value to our
customers and accelerating business outcomes. Our expanded
partnership with ServiceNow will combine our deep insurance
expertise with ServiceNow's advanced AI workflow technology to
drive speed, agility and operational transformation for insurers,"
said Ray August, President of
Insurance Software and Business Process Services at DXC. "Together,
we are shaping the future of the insurance industry."
"Unifying ServiceNow's AI and workflows with DXC's deep
insurance industry insight has the power to change insurance
processes in ways never possible before," said Erica Volini, executive vice president,
worldwide industries, partners, and go-to-market at ServiceNow.
"Together we're helping accelerate transformation across carriers –
bringing greater agility and speed to each and every process."
Available today, Assure BPM powered by ServiceNow is an
end-to-end insurance solution designed to support the full policy
lifecycle, including policy administration, billing and payment,
new business and underwriting, and claims management. Key
highlights include:
- Purpose-built, preconfigured workflows based on DXC's 40+
years of insurance experience and ServiceNow's AI and workflow
technology.
- Fully integrated with DXC Assure Platform for advanced
security, seamless integrations to many DXC insurance applications
and enhanced data hub.
- AI-driven, self-service portal for policyholders that delivers
a personalized customer experience with faster, more accurate
responses to questions.
- Enhanced AI capabilities to automate back-office policy
administration and free up resources to focus on innovation and
customer service.
For more information on the DXC Assure BPM powered by
ServiceNow, visit www.dxc.com/lifeandwealth
Forward Looking Statements
All statements in this press release that do not directly and
exclusively relate to historical facts constitute "forward-looking
statements." These statements represent current expectations and
beliefs, and no assurance can be given that any result, goal or
plan set forth in any forward-looking statement can or will be
achieved. Such statements are subject to numerous assumptions,
risks, uncertainties and other factors that could cause actual
results to differ materially from those described in such
statements, many of which are outside of our control. For a written
description of these factors, see the section titled "Risk Factors"
in DXC's Annual Report on Form 10-K for the fiscal year ended
March 31, 2024, and any updating
information in subsequent SEC filings. Readers are cautioned not to
place undue reliance on such statements which speak only as of the
date they are made. We do not undertake any obligation to update or
release any revisions to any forward-looking statement or to report
any events or circumstances after the date of this document or to
reflect the occurrence of unanticipated events, except as required
by law.
About DXC Technology
DXC Technology (NYSE: DXC) helps global companies run their
mission-critical systems and operations while modernizing IT,
optimizing data architectures, and ensuring security and
scalability across public, private and hybrid clouds. The world's
largest companies and public sector organizations trust DXC to
deploy services to drive new levels of performance,
competitiveness, and customer experience across their IT estates.
Learn more about how we deliver excellence for our customers and
colleagues at DXC.com.
About ServiceNow
ServiceNow (NYSE: NOW) is putting AI
to work for people. We move with the pace of innovation to help
customers transform organizations across every industry while
upholding a trustworthy, human centered approach to deploying our
products and services at scale. Our AI platform for business
transformation connects people, processes, data, and devices to
increase productivity and maximize business outcomes. For more
information, visit: www.servicenow.com.
Photo -
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Media Contacts: DXC Technology: Ashley
Houk, Media Relations, Ashley.houktemple@dxc.com; Roger
Sachs, Investor Relations, Roger.sachs@dxc.com; ServiceNow:
Caroline Parkinson,
Press@servicenow.com
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