Con Edison Wins Two ReliabilityOne™ Awards at National Industry Conference
November 21 2019 - 10:56AM
Con Edison received two prestigious industry awards from PA
Consulting at its national ReliabilityOne™ conference held in
Austin last night: the 2019 Outstanding Customer Reliability
Experience Award, as well as the organization’s Award for
Outstanding Reliability in the Northeast Region.
The Customer Reliability Experience Award is presented to the
recipient who has the best overall customer approach and ongoing
strategy to seek innovative methods of involving and engaging
customers, seizing the opportunity to deliver a positive shift in
conveying accurate, timely information; the regional reliability
awards are presented annually to utilities achieving outstanding
reliability performance in delivering the most reliable electric
service to customers.
“These awards are a tribute to the hardworking people of Con
Edison who are diligently dedicated around the clock, 24/7/365, to
providing New York City and Westchester customers with the service
and reliability they expect and deserve,” said Patrick McHugh, Con
Edison’s vice president of Engineering and Planning. “They keep our
system running smoothly; the world’s financial and cultural capital
and the surrounding region deserve no less than every ounce of that
commitment.”
The Customer Reliability Experience Award is presented based on
steps utilities take to engage customers by providing real-time
access to information using a variety of channels, communicating
with customers based on their changing preferences during both
blue-sky and major events.
“Con Edison has made a priority of meeting and engaging
customers by utilizing the tools and channels they prefer most,
essentially customizing our contacts with each customer based on
their preferences,” said Rebecca Lessem, the section manager of Con
Edison’s Customer Experience Center of Excellence.
All large utilities in North America are eligible for
Outstanding Reliability Award consideration, with recognition for
the seven regional awards (Northeast, Mid-Atlantic, Midwest,
Plains, Mountains, West and Southeast) based primarily on system
reliability statistics that measure frequency and duration of
customer outages.
After provisional recipients are selected, each company
undergoes an on-site certification process, providing an
independent review and confirmation of the policies, processes, and
systems used to collect, analyze and report a company’s reliability
results.
Maria Rodriguez, a Con Edison Distribution Engineering section
manager, also received a special individual ReliabilityOne award
from PA Consulting acknowledging her as an “Outstanding Contributor
to Reliability.”
“For the past 19 years, the ReliabilityOne Awards have
highlighted outstanding electric utility providers who are building
a positive human future in a technology-driven world,” said Gregg
Edeson, PA Consulting’s ReliabilityOne Program Director. “We are
pleased to name Con Edison as an industry leader for delivering
stellar service and restoration efforts while balancing customer
needs and optimizing investments.”
About PA Consulting
We believe in the power of ingenuity to build a positive human
future in a technology-driven world. As strategies, technologies
and innovation collide, we create opportunity from complexity. Our
diverse teams of experts combine innovative thinking and
breakthrough technologies to progress further, faster. Our clients
adapt and transform, and together we achieve enduring results. An
innovation and transformation consultancy, we are over 2,800
specialists in consumer, defense and security, energy and
utilities, financial services, government, healthcare, life
sciences, manufacturing, and transport, travel and logistics. We
operate globally from offices across the Americas, Europe, the
Nordics and the Gulf. PA. Bringing Ingenuity to Life. For more
information about PA Consulting, visit www.paconsulting.com.
PA’s ReliabilityOne™ awards are presented to electric utilities
providing their customers with the highest levels of reliability in
the industry. PA’s ReliabilityOne™ study is based on standard
industry reliability statistics that measure the frequency and
duration of electric power outages. ReliabilityOne™ participants on
average experienced 53% fewer sustained outages, and outages were
41% shorter than the average US investor owned utility. PA has been
analyzing electric utility performance since 1987. For more
information about PA Consulting, visit
www.paconsulting.com/energy.
About Con Edison
Con Edison is a subsidiary of Consolidated Edison, Inc. [NYSE:
ED], one of the nation's largest investor-owned energy companies,
with approximately $12 billion in annual revenues and $56 billion
in assets. The utility provides electric, gas and steam service to
more than three million customers in New York City and Westchester
County, N.Y.
CONNECT WITH US:
Facebook: https://www.facebook.com/ConEdisonTwitter:
https://twitter.com/conedisonYouTube:
http://www.youtube.com/conedisonnyFlickr:
http://www.flickr.com/photos/conedison/sets/72157627767618832/
Contact: Media Relations212-460-4111orAshley
Houk@PAConsulting.com212-973-5918
Consolidated Edison (NYSE:ED)
Historical Stock Chart
From Aug 2024 to Sep 2024
Consolidated Edison (NYSE:ED)
Historical Stock Chart
From Sep 2023 to Sep 2024