CUSTOMER WIN: Trustmark National Bank Protects Sensitive Customer Information with BMC Software

At Trustmark National Bank, protecting sensitive customer information is a mission-critical IT objective. To help meet stringent IT regulations, such as Sarbanes Oxley (SOX) and the Gramm-Leach-Bliley Act (GLBA), and reduce vulnerabilities that can expose customer data to outside threats, Trustmark relies on BMC Software (NYSE:BMC).

BMC’s Business Service Management (BSM) platform automates the patch management process from deployment to client configuration across the bank’s Windows, Adobe and Java applications.

Before turning to BMC, Trustmark used a Windows-based solution to deploy patches and manage client configurations. That meant non-Windows applications had to be manually created, tested and physically run across 3,500 workstations in four states. The success rate languished around 60% to 70%, and required more than 30 hours of staff time.

BMC enabled Trustmark to fully automate the process across all applications and cut patch upgrade times in half. The patch success rate jumped to more than 95 percent.

“BMC BladeLogic Client Automation enables us to rapidly create and roll out patch updates and provides us instant reporting on the success of the deployment,” said Chris Davidson, vice president/manager of Trustmark open systems. “Now we’re making our applications safer and improving our IT compliance goals in less time and with fewer resources, which for our customers means a safer environment for their information and investments.”

For more information on the BSM solutions used by Trustmark, click on the following links:

BMC BladeLogic Client Automation

BMC Foundation Discovery

BMC Topology Discovery

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