- Investment in enhanced network capacity and support for
essential services
- Bell installation, service and repair teams are keeping our
customers connected; select Bell stores remain open to provide
urgent customer support
- Billing and usage relief for customers including Internet
access, mobile roaming and free TV previews
MONTRÉAL, March 18, 2020 /CNW
Telbec/ - As Canada's core communications provider, Bell is
focused on keeping our consumer, business and government customers
connected and informed as the country responds collectively to the
COVID-19 situation.
"As Canada works through the COVID-19 crisis, the Bell team is
continuing to serve our customers and keep our country connected. I
thank our team members in every region as we work to deliver for
consumers, businesses, governments and health providers at this
critical time," said Mirko Bibic,
President and CEO of BCE Inc. and Bell
Canada. "Bell is making the significant investments required
to manage growing service volumes, while also waiving fees on key
services and providing billing relief for customers facing
difficulty as we all deal with this unprecedented situation."
Bell is closely monitoring the COVID-19 situation and its impact
on our operations, working with all levels of government, major
business customers and key suppliers to adapt quickly as the
situation evolves. We have taken a number of steps to ensure
continuity of essential services, including enhanced capacity and
redundancy for our wireless, wireline and broadcast media networks,
ongoing special support for health care providers and first
responders, and a commitment to delivering the latest news to
Canadians at the local, regional and national levels.
Supporting our customers
Understanding the impact on
Canadians across the country and worldwide, Bell is ready to
support customers facing financial challenges due to the COVID-19
situation while also waiving certain usage charges and providing
free access to a wide range of news, family and entertainment
channels on Bell TV:
- To help Canadians working from home or in isolation we are
waiving extra usage fees for residential Internet customers across
our Bell brands until April 30. Fees
will be waived automatically.
- For our wireless customers travelling abroad, Roam Better and
pay per use roaming charges will be waived from today until
April 30. Fees will be waived
automatically. Bell is also working with the federal government and
other carriers to support Canadians living or travelling abroad by
sending them text messages about Canadian consular support and
other useful information.
- Bell Media's TV and radio news operations across the country
continue to deliver the latest updates on the COVID-19 situation to
Canadians from a local, regional and national perspective. Bell TV
has also made CTV News Channel, CP24 as well as other Canadian news
services available as free previews for Bell Fibe TV, Alt TV and
Bell Satellite TV customers. CTV News and CP24 are also available
live at their web sites and on their apps.
- All Bell TV services are also offering free previews of a wide
range of family, educational, lifestyle and entertainment channels
throughout March and April.
- While we have closed most retail locations, select Bell stores
remain open across the country to provide essential services to
customers. These stores and their operating hours can be found on
our store locator.
- To protect our customers and team, Bell has put in place
enhanced safety and sanitation protocols at all Bell workplaces, at
retail locations that remain open for emergency support and for our
field service teams. These measures include limitations on the
numbers of customers who can access our stores at any one time, and
screening procedures for any installation or repair
appointments.
- As service volumes increase, Bell encourages customers to take
advantage of MyBell, the easy-to-use self-serve option available
online or as a mobile app that enables you to manage most of your
Bell services. Customers can also stay informed by visiting Bell's
dedicated web page at Bell.ca/COVID-19-Update.
About Bell
Bell is Canada's largest communications
company, providing advanced broadband wireless, TV, Internet and
business communication services throughout the country. Bell Media
is Canada's premier multimedia company with leading assets in
television, radio, out of home and digital media. Founded in
Montréal in 1880, Bell is wholly owned by BCE Inc. To learn more,
please visit Bell.ca or BCE.ca.
The Bell Let's Talk initiative promotes Canadian mental health
with national awareness and anti-stigma campaigns like Bell Let's
Talk Day and significant Bell funding of community care and access,
research and workplace leadership initiatives throughout the
country. To learn more, please visit Bell.ca/LetsTalk.
Media inquiries:
Caroline Audet
514-391-9794
caroline.audet@bell.ca
@Bell_News
Investor inquiries:
Thane Fotopoulos
514-870-4619
thane.fotopoulos@bell.ca
SOURCE Bell Canada