Nordia subsidiary's latest call centre in Ontario to create 400 new jobs
PETERBOROUGH, ON, Sept. 10, 2014 /CNW/ - Bell Canada and its
subsidiary Nordia today announced the opening of a new call centre
in Peterborough to serve Bell
residential and wireless customers. Part of Bell's strategy to
improve customer service, the investment of approximately $5
million will create an expected 400 new jobs in Peterborough.
"Delivering a better service experience at every level is a core
part of Bell's customer-focused investment strategy," said
John Watson, executive vice
president of Customer Operations for Bell. "Bell is proud of our
investment in new call centres here in Ontario and across Canada, and the new
Peterborough location will play a
major role in ensuring Bell delivers a superior customer
experience."
Since 2010, Bell's wholly owned subsidiary Nordia has opened or
acquired 8 call centres in communities across Canada, including
Peterborough, to serve Bell
customers.
"I am delighted with today's announcement by Bell," said
Peterborough Mayor Daryl Bennett, who was joined by Peterborough
MPP Jeff Leal, Ontario Minister of
Agriculture, Food and Rural Affairs, and J.
Murray Jones, Peterborough County Warden. "The new centre
reflects not only a significant employment initiative, but a strong
vote of confidence in the Peterborough economy by a highly respected
Canadian company. Many have worked tirelessly to bring about this
economic boost to our community and we will continue to support
Bell and Nordia as they bring this initiative to life."
"Delivering great service to Bell customers is all about
attracting and retaining the most skilled and passionate customer
service representatives," said John
DiNardo, president of Nordia. "We chose Peterborough for the skill and stability of
its workforce as well as the high quality of life available in the
community."
Nordia is in now recruiting for both management and frontline
service positions, with training sessions beginning in November and
the first Bell customers to be served later that month. Once fully
operational, the centre expects to employ 400 people and contribute
approximately $14 million to the
local economy each year.
To learn more about employment opportunities at the new
Peterborough centre, please visit
Nordia.ca.
About Nordia
Since 1999, Nordia (a subsidiary of
Bell Canada) has been at the
forefront of advanced customer service solutions in the
telecommunications sector and today is exclusively focused on
providing services to Bell. These services include technical
support, customer service, sales and loyalty, directory assistance,
teleconferencing, and technology-assisted relay services to
facilitate communication for hearing and speech impaired customers.
For more information, please visit Nordia.ca.
About Bell
Bell is Canada's largest communications
company, providing consumers and business customers with wireless,
TV, Internet, home phone and business communications services. Bell
Media is Canada's premier multimedia company with leading assets in
television, radio and digital media. Bell is wholly owned by
Montréal's BCE Inc. (TSX, NYSE: BCE). For more information, please
visit Bell.ca.
The Bell Let's Talk initiative promotes Canadian mental health
with national awareness and anti-stigma campaigns, like the recent
Clara's Big Ride for Bell Let's Talk and Bell Let's Talk Day, and
significant Bell funding of community care and access, research,
and workplace programs. To learn more, please visit
Bell.ca/LetsTalk.
SOURCE Bell Canada