Avaya & Tenfold Create Improved Customer Conversations, Enabling Integrated AI Solutions that Amplify Salesforce, ServiceNow,...
July 30 2019 - 11:28AM
Business Wire
Integrated Contact
Center solution will help maximize performance, profit and
productivity for sales and service organizations globally, while
improving customer experiences
Avaya Holdings Corp. (NYSE:AVYA), a global leader in solutions
to enhance and simplify communications and collaboration, and
Tenfold, the world’s leading provider of next generation CTI
solutions, announce a strategic partnership to enable joint clients
to improve their customer experience, increase productivity of
their sales and service teams and operationalize AI with richer
contextual customer data to drive predictive engagement.
This collaboration will natively connect Tenfold’s real-time
cloud integration layer and intelligent integrated desktop agent
with the market-leading Avaya IX™ Contact Center and Avaya IX™
Workplace unified communications platforms on which clients of all
sizes around the world depend for powering customer
conversations.
Tenfold’s real-time cloud integration layer provides productized
and repeatable integrations between Avaya’s on-premise and cloud
offerings and leading CRM solutions including Salesforce,
ServiceNow, Microsoft Dynamics, NetSuite and many others. Tenfold
automates data capture and workflow for sales and service teams,
while ensuring they have a relevant real-time view of their
customers and prospects when they need it most–at the moment of
interaction.
“Every enterprise is looking for ways to differentiate, by
delivering a uniquely amazing customer experience, while at the
same time making their internal teams and processes more
intelligent and efficient-hitting both the top and bottom-line,”
said Frank Ciccone, senior vice president of sales, Avaya.
“Partnering with Tenfold provides Avaya clients with innovative
AI-driven cloud technology that arms their teams with relevant
real-time customer data and insights to more thoroughly and
efficiently serve their customers.”
“Customer expectations have changed, putting demands on sales
and service teams to deliver personalized and contextual
experiences at scale in real-time. Our joint clients will benefit
from this strategic partnership, creating seamless integrated
experiences for their customers and employees across all
interactions and channels,” said Jeff Cotten, CEO, Tenfold. “Voice
powers more than 60 percent of customer interactions, but
typically, voice interaction data lives across siloed systems,
limiting companies’ ability to operationalize AI. This partnership
will unlock that data, connecting it into a company’s CRM
empowering joint customers to drive predictive customer
engagement.”
Integrating the Tenfold real-time cloud integration layer and
intelligent integrated desktop agent into Avaya’s market-leading
outbound and inbound voice solutions, Avaya IX Contact Center and
Avaya IX Workplace, Avaya OneCloud™, extends the value of clients’
existing Avaya and CRM investments while enabling highly impactful
AI-driven outcomes.
As part of the partnership, Tenfold will join A.I.Connect, an
Avaya-led initiative that brings together an ecosystem of vendors
and developers taking an active part in building AI-driven
solutions. A.I.Connect is accelerating the adoption of AI solutions
in contact center and unified communications solutions, bringing
together world-class companies and products enhancing customer and
user experiences through AI.
About Avaya
Avaya is a global leader in digital communications software,
services and devices for businesses of all sizes. Our open,
intelligent and customizable solutions for contact centers and
unified communications offer the flexibility of Cloud, on-premises
and hybrid deployments. Avaya shapes intelligent connections and
creates seamless communication experiences for our customers, and
their customers. Our professional planning, support and management
services teams help optimize solutions, for highly reliable and
efficient deployments. Avaya Holdings Corp. is traded on the NYSE
under the ticker AVYA. For more information, please visit
www.avaya.com.
About Tenfold
Tenfold is a global leader in Next Generation CTI solutions for
sales and service organizations of all sizes. The company’s
Cloud-First approach and Intelligent Integrated Desktop Agent
combined with its’ productized, yet highly configurable real-time
integration layer between business applications and communication
channels maximizes ROI for companies on voice and CRM.
Tenfold has over 600 deployments in more than 60 countries. Its’
customers include many large enterprise companies across a range of
sectors, including telecommunications, insurance, financial
services, hospitality and healthcare. Backed by Andreessen-Horowitz
and Salesforce Ventures, Tenfold is trusted by its customers and
partners to improve and analyze more than 1.5 Billion interactions
every year. For more information, please visit
http://www.tenfold.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and
state securities laws. These statements may be identified by the
use of forward looking terminology such as "anticipate," "believe,"
"continue," "could," "estimate," "expect," "intend," "may,"
"might," “our vision,” "plan," "potential," "preliminary,"
"predict," "should," "will," or “would” or the negative thereof or
other variations thereof or comparable terminology and include, but
are not limited to, expected cash savings and statements about
growth, exchange listing and improved operational metrics. The
Company has based these forward-looking statements on its current
expectations, assumptions, estimates and projections. While the
Company believes these expectations, assumptions, estimates and
projections are reasonable, such forward-looking statements are
only predictions and involve known and unknown risks and
uncertainties, many of which are beyond its control. The factors
are discussed in the Company’s Registration Statement on Form 10
filed with the Securities and Exchange Commission, may cause its
actual results, performance or achievements to differ materially
from any future results, performance or achievements expressed or
implied by these forward-looking statements. For a further list and
description of such risks and uncertainties, please refer to the
Company’s filings with the SEC that are available at www.sec.gov.
The Company cautions you that the list of important factors
included in the Company’s SEC filings may not contain all of the
material factors that are important to you. In addition,
considering these risks and uncertainties, the matters referred to
in the forward-looking statements contained in this report may not
in fact occur. The Company undertakes no obligation to publicly
update or revise any forward-looking statement as a result of new
information, future events or otherwise, except as otherwise
required by law.
Source: Avaya Newsroom
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Alex Alias alalias@avaya.com
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