NEW YORK, May 26, 2021
/PRNewswire/ -- Atento S.A. (NYSE: ATTO), one of the five largest
providers of customer relationship and business process outsourcing
(CRM/BPO) services worldwide based on revenues, and leader in
Latin America, announces the
launch of its Virtual Hub, the first command center aimed at
optimizing operations in telecommuting models. During the first
stage and employing state-of-the-art technology, the hub will allow
for the management of more than eighty thousand working-at-home
agents (WAHA) supporting companies across several industries.
The Virtual Hub was designed to respond to new customer demands
as an add-on solution for the Atento@Home solution. This remote
working model allowed Atento to switch over half of its workforce
to telecommute during the pandemic, guaranteeing the continuity of
operations in a flexible and agile way. As a result, the remote
model has boosted productivity to 75.3%, up by 1.3 percentage
points compared to January 2020,
raising at the same time the employees' satisfaction levels.
"Atento Virtual Hub is another step we are taking into
transforming CX. Our clients will now have a single centralized
point where they will be able to manage all remote operations of
the team as a whole, from agent recruiting and training to campaign
development, everything under strict security protocols
managed on an agile way with a global approach", said Carlos
López-Abadía, Atento's CEO.
The solution, which is based on cloud technology, offers high
flexibility, is not limited to a specific location and can be
adapted to the client's operational needs in minimal time. In
addition, any company, regardless of the sector, can have a hub
directly connected with offices worldwide, thus achieving global
operational management.
Agent recruitment and hiring processes, for example, will be
fully coordinated online from the virtual hub location through
advanced technology and real-time operational management that
includes supervision, monitoring, and reporting for the various
campaigns.
Prioritizing safety
Cybersecurity has become a high
priority for businesses, and even more critical with the remote
work model, as data breaches from cyberattacks can cause
significant damages to businesses. This aspect is one of the
biggest concerns for security managers at companies, who see
external attacks, malware and accidental email information leaks as
the principal vulnerabilities to be reinforced in any
organization.
With this in mind, Atento's Virtual Hub will have biometric
recognition, two-factor authentication, secure connection via VPN,
information security controls, among other protocols, to guarantee
data protection. In addition to virtual security, the hub will
feature high levels and physical security protocols such as facial
recognition for entrance and operational alarm screens.
Atento's Virtual Hub was launched during a face-to-face and
virtual corporate event, which included managers and customers from
several countries. In the event, the Company revealed that
Mexico was chosen as the first
country to offer this new management model.
About Atento
Atento is one of the world's top five
providers of customer relationship management and business process
outsourcing (CRM/BPO) services and a leader in Latin America. Atento is also a leading
provider of NEARshoring CRM/BPO services for companies operating in
the United States. Since 1999, the
company has developed its business model in 13 countries and has a
presence in Spain and a workforce
of 150,000 employees. Atento has more than 400 customers to which
it provides a wide range of CRM/BPO services through multiple
channels. Its clients are leading multinational companies in
sectors such as technology, new digital enterprises,
telecommunications, finance, healthcare, consumer consumption and
public administration, among others. Atento shares are traded under
the symbol ATTO on the New York Stock Exchange. In 2019, Atento was
recognized by Great Place to Work® as one of the 25 Best
Multinationals to Work in the World and as one of the 25 Best
Multinationals to work in Latin
America. For more information www.atento.com
Investor
Relations
Shay Chor
shay.chor@atento.com
|
Investor
Relations
Fernando
Schneider
fernando.schneider@atento.com
|
Media
Relations
Pablo Sánchez
Pérez
pablo.sanchez@atento.com
+34
670031347
|
Forward-Looking Statements
This press release contains
forward-looking statements. Forward-looking statements can be
identified by the use of words such as "may," "should," "expects,"
"plans," "anticipates," "believes," "estimates," "predicts,"
"intends," "continue" or similar terminology. These statements
reflect only Atento's current expectations and are not guarantees
of future performance or results. These statements are subject to
risks and uncertainties that could cause actual results to differ
materially from those contained in the forward-looking statements.
In particular, the COVID-19 pandemic, and governments'
extraordinary measures to limit the spread of the virus, are
disrupting the global economy and Atento's industry, and
consequently adversely affecting the Company's business, results of
operation and cash flows and, as conditions are recent, uncertain
and changing rapidly, it is difficult to predict the full extent of
the impact that the pandemic will have. Risks and
uncertainties include, but are not limited to, competition in
Atento's highly competitive industries; increases in the cost of
voice and data services or significant interruptions in these
services; Atento's ability to keep pace with its clients' needs for
rapid technological change and systems availability; the continued
deployment and adoption of emerging technologies; the loss,
financial difficulties or bankruptcy of any key clients; the
effects of global economic trends on the businesses of Atento's
clients; the non-exclusive nature of Atento's client contracts and
the absence of revenue commitments; security and privacy breaches
of the systems Atento uses to protect personal data; the cost of
pending and future litigation; the cost of defending Atento against
intellectual property infringement claims; extensive regulation
affecting many of Atento's businesses; Atento's ability to protect
its proprietary information or technology; service interruptions to
Atento's data and operation centers; Atento's ability to retain key
personnel and attract a sufficient number of qualified employees;
increases in labor costs and turnover rates; the political,
economic and other conditions in the countries where Atento
operates; changes in foreign exchange rates; Atento's ability to
complete future acquisitions and integrate or achieve the
objectives of its recent and future acquisitions; future
impairments of our substantial goodwill, intangible assets, or
other long-lived assets; and Atento's ability to recover consumer
receivables on behalf of its clients. In addition, Atento is
subject to risks related to its level of indebtedness. Such risks
include Atento's ability to generate sufficient cash to service its
indebtedness and fund its other liquidity needs; Atento's ability
to comply with covenants contained in its debt instruments; the
ability to obtain additional financing; the incurrence of
significant additional indebtedness by Atento and its subsidiaries;
and the ability of Atento's lenders to fulfill their lending
commitments. Atento is also subject to other risk factors described
in documents filed by the comp any with the United States
Securities and Exchange Commission. These forward-looking
statements speak only as of the date on which the statements were
made. Atento undertakes no obligation to update or revise publicly
any forward-looking statements, whether as a result of new
information, future events or otherwise.
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SOURCE Atento S.A.