Accenture and Verizon Win Global Telecoms Award for Intelligent Customer Engagement Solution
February 14 2019 - 8:59AM
Business Wire
Companies win in “AI and automation initiative
of the year” category
Accenture (NYSE: ACN) and Verizon Communications Inc. (NYSE,
Nasdaq: VZ) have won a Global Telecoms (“Glotel”) Award for their
collaboration on an innovative customer service solution that uses
artificial intelligence (AI) and intelligent analytics to help
Verizon customers resolve issues quickly and easily.
Known as the “Glotels,” the Global Telecoms Awards recognize
innovation in advancing and transforming today's telecom
industry.
Accenture and Verizon’s award, in the “AI and automation
initiative of the year” category, acknowledges the success of their
solution, which helps proactively steer customers to an AI-powered
digital assistant that uses interpretive AI to provide an enhanced,
consistent and personalized customer-service experience. Using
machine learning, the digital assistant has been designed to become
smarter over time.
“By teaming with Accenture and using leading-edge artificial
intelligence to assist customers, we have been able to provide them
with a fast and easy way to meet their needs,” said Nancy Clark,
senior vice president of customer service for Verizon.
Scott Alfieri, a managing director at Accenture and its client
account lead for Verizon, said, “In today’s highly competitive
market, offering an engaging customer experience is critical. We’re
pleased to be recognized for embracing leading-edge technologies to
help Verizon provide its customers with a personalized digital
omnichannel experience. This award is a testament to our
long-standing relationship and shared vision for innovation.”
About Accenture
Accenture is a leading global professional services company,
providing a broad range of services and solutions in strategy,
consulting, digital, technology and operations. Combining unmatched
experience and specialized skills across more than 40 industries
and all business functions — underpinned by the world’s largest
delivery network — Accenture works at the intersection of business
and technology to help clients improve their performance and create
sustainable value for their stakeholders. With 469,000 people
serving clients in more than 120 countries, Accenture drives
innovation to improve the way the world works and lives. Visit us
at www.accenture.com.
About Verizon
Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in
New York City, generated revenues of $130.9 billion in 2018. The
company operates America’s most reliable wireless network and the
nation’s premier all-fiber network and delivers integrated
solutions to businesses worldwide. With brands like Yahoo,
TechCrunch and HuffPost, the company’s media group helps consumers
stay informed and entertained, communicate and transact, while
creating new ways for advertisers and partners to connect.
Verizon’s corporate responsibility prioritizes the environmental,
social and governance issues most relevant to its business and
impact to society.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20190214005062/en/
Molly McDonaghAccenture+44 7825 023
622molly.mcdonagh@accenture.com
Andrew TestaVerizon+1 973 224
2081andrew.testa@verizonwireless.comTwitter: @andrewtesta
Accenture (NYSE:ACN)
Historical Stock Chart
From Mar 2024 to Apr 2024
Accenture (NYSE:ACN)
Historical Stock Chart
From Apr 2023 to Apr 2024