Cape Air Enhances Cloud Communications and Customer Engagement with 8x8 XCaaS
Leading Commuter Airline Chooses 8x8 for
Enhanced Call Quality, Improved Response Times, and Actionable
8x8, Inc. (NYSE: EGHT), a leading integrated cloud
communications platform provider, today announced that Cape Air,
one of the largest commuter airlines in the US, has deployed 8x8
XCaaS™ (eXperience Communications as a Service™) with 8x8 Voice for
Microsoft Teams to empower their employees to provide exceptional
As an airline servicing 38 cities in the US and the Caribbean,
and coordinating more than 400 flights each day, Cape Air needed
reliable communications capabilities and superb call quality.
Unfortunately, Cape Air’s previous on-premises telephony and
contact center technology was outdated and no longer being serviced
or updated, leaving the company unable to adequately meet their
customers’ requirements as the business grew and expanded.
With expert advice from IT consultant ARG, Cape Air chose 8x8
XCaaS, which includes integrated cloud contact center, voice, team
chat, video meetings, and SMS capabilities in a single-vendor
solution, for enhanced call quality, improved Average Speed to
Answer (ASA), and to gain a complete view of the customer journey.
The smooth deployment of 8x8, as well as its intuitive, easy-to-use
interface, allowed Cape Air’s employees to get up and running on
the system quickly and easily. Additionally, 8x8’s analytics
capabilities allowed Cape Air to recognize where improvements could
be made and measure subsequent changes and results. For example,
Cape Air made adjustments to their call back options, and were able
to reduce the number of duplicate call back requests by 90 percent
in just one week.
“Providing a seamless, quality customer experience is incredibly
important, and we understand that ensuring employees have the right
tools and resources is crucial to making that happen,” said Thomas
Rocharz, Director of Contact Centers and Reservations at Cape Air.
“As our company grows, 8x8 is providing everything our employees
need, right at their fingertips. The airline industry requires
flexibility, especially when it comes to compliance and regulatory
issues, and we know that 8x8 will enable us to adapt to those needs
and changes quickly and painlessly.”
“We strive to provide our customers with products and services
that improve work processes to provide employees and customers with
truly exceptional experiences,” said Hunter Middleton, Chief
Product Officer at 8x8, Inc. “Cape Air is an incredible company,
and their experience with 8x8 XCaaS with 8x8 Voice for Microsoft
Teams perfectly demonstrates our dedication to providing
best-in-class products that not only meets our customers’ needs,
but surpasses their expectations.”
8x8 XCaaS is built on the resilient, secure, and compliant 8x8
eXperience Communications Platform™, which offers the highest
levels of reliability with the industry’s only financially backed,
platform-wide 99.999 percent uptime SLA across an integrated cloud
UCaaS and CCaaS solution.
About 8x8 Inc.
8x8, Inc. (NYSE: EGHT) is transforming the future of business
communications as a leading software as a service provider of 8x8
XCaaS™ (eXperience Communications as a Service™), an integrated
contact center, voice communications, video, chat, and SMS solution
built on one global cloud communications platform. 8x8 uniquely
eliminates the silos between unified communications as a service
(UCaaS) and contact center as a service (CCaaS) to power the
communications requirements of all employees globally as they work
together to deliver differentiated customer experiences. For
additional information, visit www.8x8.com, or follow 8x8 on
LinkedIn, Twitter and Facebook.
8x8®, 8x8 XCaaS™, eXperience Communications as a Service™,
eXperience Communications Platform™ are trademarks of 8x8, Inc.
version on businesswire.com: https://www.businesswire.com/news/home/20220922005239/en/
8x8, Inc. Contacts: Media: John Sun, 1-408-692-7054
firstname.lastname@example.org Investor Relations: Kate Patterson, 1-408-763-8175
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