WITS Witness Systems (MM)

Leading Subscription and Fulfillment Company Broadens Workforce Optimization Technology Investment, Adding Forecasting and Scheduling to Its Customer Interaction Recording Solution Witness Systems (NASDAQ: WITS), a leading global provider of workforce optimization software and services, today announced that Kable Fulfillment Services has extended deployment of its industry-leading workforce optimization software. Already a Witness Systems customer interaction recording software user, Kable Fulfillment Services will now implement the company's workforce management technology for use in its two contact centers located in Mt. Morris, Illinois and Marion, Ohio. Kable Fulfillment Services, a division of Kable News Company, Inc., offers approximately 250 clients a broad range of innovative services for product, catalog, subscription and literature fulfillment, including complete warehousing and pick/pack, online inventory management, customer service/call center, credit card, and mail order and Internet processing. The organization's selection of Witness Systems' workforce management software was part of a company-wide initiative to build upon its strong service levels and enhance workforce efficiencies across its contact center operations. It also invested in the solution to further heighten quality, consistency and satisfaction - all of which tie to its ongoing commitment to deliver high value services and ensure top-notch customer experiences. Other considerations that led to Kable Fulfillment Services' selection include the measurable results it has achieved through its ongoing use of Witness Systems' customer interaction recording software. "Witness Systems' vision and direction is one we believe will help us protect our investment, leverage our existing technologies and benefit from through lower total cost of ownership. When we have one vendor to call for support, service and upgrades, it simplifies the relationship because we know our provider is knowledgeable about our technical landscape and well positioned to help us resolve issues in a timely and efficient manner," said Mike Blaine, executive director of customer service for Kable Fulfillment Services. Witness Systems' workforce management solution enables companies, like Kable Fulfillment Services, to take the guesswork out of workforce scheduling, forecasting and planning. Its software allows organizations to develop and adjust staff scheduling to meet services levels, accommodate customer sales/service representatives' (CSRs) preferences, and satisfy work regulations, as well as schedule based upon CSRs' unique skill sets. Leveraging this type of technology, users benefit from the ability to manage their personnel effectively, as well as capitalize on the valuable information captured through customer interactions. About Kable Fulfillment Services Kable Fulfillment Services, a division of Kable News Company, Inc. provides magazine subscription services and product and merchandise fulfillment for publishers and direct marketers. Its approximately 250 clients circulate more than 800 magazines. About Kable News Company, Inc. Kable News Company Inc. is a wholly owned subsidiary of AMREP Corporation, a major landholder and a leading developer of real estate in New Mexico. It is the founder of Rio Rancho, which is the fourth largest city in New Mexico, and the focus of its current activity is on the entitlement, development and sale of land in Rio Rancho for residential, industrial and commercial uses. For more information, visit www.kable.com. About Witness Systems Witness Systems (NASDAQ: WITS) is a leading global provider of workforce optimization software and services. The company's solutions - which play a strategic role in the customer interaction centers of Global 2000 and small- and medium-sized businesses (SMBs) worldwide - also are deployed in IP Telephony and back office environments, and throughout the extended enterprise, including branch offices. Witness Systems' software is comprised of quality monitoring, compliance, high-volume and IP Telephony recording solutions, as well as workforce management, actionable learning and performance management applications. The company's solutions enable organizations to optimize their people, processes and technology throughout the enterprise. Witness Systems' customers benefit from an integrated business consulting, implementation and training methodology that supports a rapid deployment, enabling them to drive revenue, reduce operational costs, and achieve greater customer retention and loyalty. For additional information about Witness Systems, visit www.witness.com. Cautionary Note Regarding Forward-looking Statements: Information in this release that involves Witness Systems' expectations, plans, intentions or strategies regarding the future are forward-looking statements that are not facts and involve a number of risks and uncertainties. They are identified by words such as "anticipates," "expects," "intends," "plans," "believes," "estimates," and similar expressions. These statements are based upon information available to Witness Systems as of the date of this release, and the company assumes no obligation to update any such forward-looking statement. Forward-looking statements believed true when made may ultimately prove to be incorrect. These statements are not guarantees of future performance and are subject to risks, uncertainties and other factors, some of which are beyond our control and may cause actual results to differ materially from our current expectations. Some of the factors that could cause actual future results to differ materially from current expectations include fluctuations in customer demand and the timing of orders; the company's ability to manage its growth; the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the company's markets; the risks associated with international sales as the company expands its markets, including the risks associated with foreign currency fluctuations; the ability of the company to complete and integrate successfully any acquisitions or investments it may make; and the ability of the company to compete successfully in the future, as well as other risks identified under the caption "Management's Discussion and Analysis of Financial Condition and Results of Operations" in the company's Form 10-K for the year ended December 31, 2004 and its Form 10-Q for the quarter ended March 31, 2005, as filed with the Securities and Exchange Commission. Witness, eQuality and the Witness logo are United States registered trademarks of Witness Systems, Inc., protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners.