Witness Systems to Present at Call Center Demo & Conference
May 04 2005 - 9:01AM
Business Wire
- Company consultants to share insight and perspective on the
workforce management and quality monitoring anchor segments of the
broader workforce optimization market - Witness Systems (NASDAQ:
WITS), a leading global provider of workforce optimization software
and services, today announced that its market consultants, Bill
Durr and Oscar Alban, will present at next week's Call Center Demo
& Conference, taking place May 10-12 at the Hyatt Regency Grand
Cypress in Orlando, Florida. In addition, the company will exhibit
at the event on Pedestals B7 and D12, where it will demonstrate its
market-leading workforce optimization solution, which features
quality monitoring/call recording, workforce management,
performance management and actionable learning. On the conference
track, Durr, Witness Systems' principal solutions consultant, will
speak on the panel entitled "Workforce Management Smack Down" that
takes place Wednesday, May 11 at 2:45 p.m. ET. The session will
address timely workforce management trends and issues, highlight
solutions on the market, and detail how best to integrate and
leverage the technology in today's contact centers for maximum
value. Alban, the company's principal global market consultant,
will participate in the "Monitoring and Training Challenge Match"
panel that follows at 4:15 p.m. ET. The session will focus on the
efficient use of quality monitoring and e-learning in the contact
center, as well as take a look at the solutions that are helping
evolve service quality, processes and training to create
world-class customer experiences and support organizational
objectives and revenue goals. About Witness Systems Witness Systems
(NASDAQ: WITS) is a leading global provider of workforce
optimization software and services. The company's solutions - which
play a strategic role in the customer interaction centers of Global
2000 and small- and medium-sized businesses (SMBs) worldwide - also
are deployed in IP Telephony and back office environments, and
throughout the extended enterprise, including branch offices.
Witness Systems' software is comprised of quality monitoring,
compliance, high-volume and IP Telephony recording solutions, as
well as workforce management, actionable learning and performance
management applications. The company's solutions enable
organizations to optimize their people, processes and technology
throughout the enterprise. Witness Systems' customers benefit from
an integrated business consulting, implementation and training
methodology that supports a rapid deployment, enabling them to
drive revenue, reduce operational costs, and achieve greater
customer retention and loyalty. For additional information about
Witness Systems, visit www.witness.com. Cautionary Note Regarding
Forward-looking Statements: Information in this release that
involves Witness Systems' expectations, plans, intentions or
strategies regarding the future are forward-looking statements that
are not facts and involve a number of risks and uncertainties. They
are identified by words such as "anticipates," "expects,"
"intends," "plans," "believes," "estimates," and similar
expressions. These statements are based upon information available
to Witness Systems as of the date of this release, and the company
assumes no obligation to update any such forward-looking statement.
Forward-looking statements believed true when made may ultimately
prove to be incorrect. These statements are not guarantees of
future performance and are subject to risks, uncertainties and
other factors, some of which are beyond our control and may cause
actual results to differ materially from our current expectations.
Some of the factors that could cause actual future results to
differ materially from current expectations include fluctuations in
customer demand and the timing of orders; the company's ability to
manage its growth; the risk of new product introductions and
customer acceptance of new products; the rapid technological change
which characterizes the company's markets; the risks associated
with international sales as the company expands its markets,
including the risks associated with foreign currency fluctuations;
the ability of the company to complete and integrate successfully
any acquisitions or investments it may make; and the ability of the
company to compete successfully in the future, as well as other
risks identified under the caption "Management's Discussion and
Analysis of Financial Condition and Results of Operations" in the
company's annual report on Form 10-K for the year ending December
31, 2004, and any other reports filed from time to time with the
Securities and Exchange Commission. Witness, eQuality and the
Witness logo are United States registered trademarks of Witness
Systems, Inc., protected by laws of the U.S. and other countries.
All other trademarks mentioned in this document are the property of
their respective owners.
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