SNCRL Synchronoss Technologies Inc

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General

Synchronoss Technologies, Inc. (“Synchronoss” or the “Company”) is a leading provider of white label cloud software and services that enable our customers to keep subscribers, systems, networks and content in sync.

The Synchronoss Personal CloudTM solution is designed to create an engaging and trusted customer experience through ongoing content management and engagement. The Synchronoss Personal CloudTM platform is a secure and highly scalable, white label platform that allows our customers’ subscribers to backup and protect, engage with, and manage their personal content and gives our operator customers the ability to increase average revenue per user (“ARPU”) and reduce churn.

Our Synchronoss Personal CloudTM platform is specifically designed to support smartphones, tablets, desktops computers, and laptops.

Synchronoss’ Messaging platform (Owned and operated through October 31, 2023) had powered mobile messaging and mailboxes for hundreds of millions of telecommunication subscribers. Our Advanced Messaging platform had been a powerful, secure, intelligent, white label messaging platform that expanded capabilities for communications service provider and multi-service providers to offer P2P messaging via Rich Communications Services (“RCS”). Our Mobile Messaging Platform (“MMP”) provided a single standard ecosystem for onboarding and management to brands, advertisers and message wholesalers.

The Synchronoss NetworkX (Owned and operated through October 31, 2023) products had provided operators with the tools and software to design their physical network, streamlined their infrastructure purchases, and managed and optimized comprehensive network expenses for leading top tier carriers around the globe.

On October 31, 2023, Synchronoss Technologies, Inc. entered into an Asset Purchase Agreement with Lumine Group Software Solutions (Ireland) Limited, pursuant to which the Company sold its Messaging and NetworkX businesses. This transaction represented a strategic shift designed to maximize shareholder value and allow the Company to solely focus on providing cloud-centric solutions. In connection with the sale transaction, the Company determined its Messaging and NetworkX Businesses qualified for discontinued operations accounting treatment in accordance with ASC 205-20. Accordingly, the operating results of, and costs to separate the Messaging and NetworkX businesses are reported in Net loss from discontinued operations, net of taxes in the Consolidated Statements of Operations for prior periods presented. There were no assets and liabilities related to discontinued operations as of March 31, 2024 and December 31, 2023, as all balances were transferred to Lumine Group upon sale. The notes to the financial statements have been adjusted on a retrospective basis. For additional information, see Note 4. Divestitures and Discontinued Operations of the Notes to Consolidated Financial Statements in Item 1 of this Form 10-Q.

Basis of Presentation and Consolidation

The accompanying interim unaudited condensed consolidated financial statements have been prepared by Synchronoss and in the opinion of management, include all adjustments necessary for a fair presentation of the Company’s financial position, results of operations and cash flows for the interim periods. They do not include all of the information and footnotes required by U.S. generally accepted accounting principles (“GAAP”) for complete financial statements and should be read in conjunction with the Company’s audited consolidated financial statements and related notes included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2023. The results of operations for the three months ended March 31, 2024 are not necessarily indicative of the results to be expected for the year ending December 31, 2024.

The condensed consolidated financial statements include the accounts of the Company, its wholly-owned subsidiaries and variable interest entities (“VIE”) in which the Company is the primary beneficiary and entities in which the Company has a controlling interest. Investments in less than majority-owned companies in which the Company does not have a controlling

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interest, but does have significant influence, are accounted for as equity method investments. Investments in less than majority-owned companies in which the Company does not have the ability to exert significant influence over the operating and financial policies of the investee are accounted for using the cost method. All material intercompany transactions and accounts are eliminated in consolidation.

Unless otherwise noted, tables are presented in U.S. dollars in thousands. Certain columns and rows may not add due to the use of rounded numbers. Percentages presented are calculated from the underlying numbers in thousands. Earnings per share amounts are computed independently for earnings from continuing operations, earnings from discontinued operations and net earnings. As a result, the sum of per-share amounts may not equal the total. We have reclassified certain prior year amounts to conform with current year presentation. Unless otherwise noted, all amounts and disclosures included in the Notes to Consolidated Financial Statements reflect only the Company's continuing operations except for the Consolidated Statements of Cash Flows, which are presented for the whole company for the three months ended March 31, 2023. For supplemental cash flow disclosures, see Note 4. Divestitures and Discontinued Operations of the Notes to Consolidated Financial Statements in Item 1 of this Form 10-Q.

During the fourth quarter of 2023 there was a change in the capital structure due to a reverse stock split, which decreased the number of common shares outstanding. The Company retroactively displayed the effect of the change in the Consolidated Balance Sheets, and retroactively adjusted the computations of basic and diluted EPS for all periods presented on the Consolidated Statement of Operations. For additional information, see Note 11. Capital Structure of the Notes to Consolidated Financial Statements in Item 1 of this Form 10-Q.

For further information about the Company’s basis of presentation and consolidation or its significant accounting policies, refer to the consolidated financial statements and footnotes thereto included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2023.

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Recently Issued Accounting Standards

Standards issued not yet adopted

Standard

Description

Effect on the financial statements

Update 2024-01 - Compensation—Stock Compensation (Topic 718) - Scope Application of Profits Interest and Similar Awards

The amendments in this Update related to the scope application issue apply to all reporting entities that account for profits interest awards as compensation to employees or nonemployees in return for goods or services. This Update provides specific examples to help stakeholders to determine whether a profits interest award should be accounted for as a share-based payment arrangement (Topic 718) or similar to a cash bonus or profit-sharing arrangement (Topic 710, Compensation—General, or other Topics).

The Company continues to evaluate these changes and does not anticipate any material impact on the Company’s consolidated financial position or results of operations upon adoption.

Planned date of adoption: January 1, 2025

Update 2023-09 - Income Taxes (Topic 740) - Improvements to Income Tax Disclosures

The amendments in this Update related to the rate reconciliation and income taxes paid disclosures improve the transparency of income tax disclosures by requiring (1) consistent categories and greater disaggregation of information in the rate reconciliation and (2) income taxes paid disaggregated by jurisdiction.

The Company continues to evaluate these changes and does not anticipate any material impact on the Company’s consolidated financial position or results of operations upon adoption.

Planned date of adoption: January 1, 2025

Update 2023-07 - Segment Reporting (Topic 280) - Improvements to Reportable Segment Disclosures

The amendments in this Update improve reportable segment disclosure requirements, primarily through enhanced disclosures about significant segment expenses. The amendments in this Update Requires that a public entity that has a single reportable segment provide all the disclosures required by the amendments in this Update and all existing segment disclosures in Topic 280.

The Company continues to evaluate these changes and does not anticipate any material impact on the Company’s consolidated financial position or results of operations upon adoption.

Planned date of adoption: January 1, 2025

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Disaggregation of revenue

The Company disaggregates revenue from contracts with customers into the nature of the products and services and geographical regions. The Company’s geographic regions are the Americas, Europe, the Middle East and Africa (“EMEA”), and Asia Pacific (“APAC”). The majority of the Company’s revenue is from the technology, media, and telecom (“TMT”) sector.

			Three Months Ended March 31, 2024																								Three Months Ended March 31, 2023
			Cloud						NetworkX						Messaging2						Total						Cloud						NetworkX1						Messaging2						Total
Geography:
Americas			$	39,579					$	—					$	62					$	39,641					$	37,414					$	394					$	513					$	38,321
APAC			1,548						—						—						1,548						1,647						—						—						1,647
EMEA			1,776						—						—						1,776						2,017						—						—						2,017
Total			$	42,903					$	—					$	62					$	42,965					$	41,078					$	394					$	513					$	41,985
Service Line:
Professional Services			$	3,773					$	—					$	—					$	3,773					$	4,661					$	—					$	—					$	4,661
Transaction Services			—						—						—						—						127						—						—						127
Subscription Services			39,130						—						13						39,143						35,886						394						513						36,793
License			—						—						49						49						404						—						—						404
Total			$	42,903					$	—					$	62					$	42,965					$	41,078					$	394					$	513					$	41,985

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1    Includes revenue recognized in prior periods associated with residual NetworkX contracts not included in the Asset Purchase Agreement with Lumine Group.

2    Includes revenue recognized in the current and prior periods associated with residual Messaging contracts not included in the Asset Purchase Agreement with Lumine Group.

Trade Accounts Receivable and Contract balances

The Company classifies its right to consideration in exchange for deliverables as either a receivable or a contract asset. A receivable is a right to consideration that is unconditional (i.e. only the passage of time is required before payment is due). For example, the Company recognizes a receivable for revenues related to its time and materials and transaction or volume-based contracts. The Company presents such receivables in Trade accounts receivable, net in its consolidated statements of financial position at their net estimated realizable value. The Company maintains an allowance for credit losses to provide for the estimated amount of receivables that may not be collected. The allowance is based upon an assessment of customer creditworthiness, historical payment experience, the age of outstanding receivables and other applicable factors.

A contract asset is a right to consideration that is conditional upon factors other than the passage of time. For example, the Company would record a contract asset if it records revenue on a professional services engagement but are not entitled to bill until the Company achieves specified milestones. Contract asset balance was nil and $1.2 million as of March 31, 2024 and December 31, 2023, respectively.

Amounts collected in advance of services being provided are accounted for as contract liabilities, which are presented as deferred revenue on the accompanying balance sheet and are realized with the associated revenue recognized under the contract. Nearly all of the Company's contract liabilities balance is related to services revenue, primarily subscription services contracts.

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The Company’s contract assets and liabilities are reported in a net position on a customer basis at the end of each reporting period.

Significant changes in the contract liabilities balance (current and non-current) during the period are as follows:

						Contract Liabilities1
Balance at December 31, 2023						$	1,095
Revenue recognized in the period						(42,947)
Amounts billed but not initially recognized as revenue						42,508
Balance at March 31, 2024						$	656

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1    Comprised of Deferred Revenue. $1.0 million of revenue recognized in the period was included in the contract liability balance at the beginning of the period.

Transaction price allocated to the remaining performance obligations

Topic 606 requires that the Company disclose the aggregate amount of transaction price that is allocated to performance obligations that have not yet been satisfied as of March 31, 2024. The Company has elected not to disclose transaction price allocated to remaining performance obligations for:

1.Contracts with an original duration of one year or less, including contracts that can be terminated for convenience without a substantive penalty;

2.Contracts for which the Company recognizes revenues based on the right to invoice for services performed;

3.Variable consideration allocated entirely to a wholly unsatisfied performance obligation or to a wholly unsatisfied promise to transfer a distinct good or service that forms part of a single performance obligation in accordance with Topic 606 Section 10-25-14(b), for which the criteria in Topic 606 Section 10-32-40 have been met. This applies to a limited number of situations where the Company is dependent upon data from a third party or where fees are highly variable.

Many of the Company’s performance obligations meet one or more of these exemptions. Specifically, the Company has excluded the following from the Company’s remaining performance obligations, all of which will be resolved in the period in which amounts are known:

•consideration for future transactions, above any contractual minimums

•consideration for success-based transactions contingent on third party data

•credits for failure to meet future service level requirements

As of March 31, 2024, the aggregate amount of transaction price allocated to remaining performance obligations, other than those meeting the exclusion criteria above, was $214.0 million, of which approximately 61.5 percent is expected to be recognized as revenues within 2 years, and the remainder thereafter.

Estimates of revenue expected to be recognized in future periods also exclude unexercised customer options to purchase services that do not represent material rights to the customer. Customer options that do not represent a material right are only accounted for in accordance with Topic 606 when the customer exercises its option to purchase additional goods or services.

Discontinued Operations

Messaging and NetworkX Businesses Sale

On October 31, 2023 (the “Closing Date”), Synchronoss Technologies, Inc. and certain of its affiliated entities (such entities, together with the Company, the “Company Group”) entered into an Asset Purchase Agreement (the “Agreement”) with

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Lumine Group Software Solutions (Ireland) Limited, a private limited company incorporated under the laws of Ireland, Lumine Group UK Holdco Ltd, Incognito Software Systems Inc., Lumine Group US Holdco, Inc., Lumine Group Australia Holdco Pty Ltd, Openwave Messaging (Ireland) Limited, Razersight Software Solutions Ireland Limited, Spatial Software Solutions Ireland Limited, Razorsight Software Solutions US Inc., and Openwave Messaging US Inc. (such entities, the “Buyer”), pursuant to which the Company Group sold its Messaging and NetworkX businesses (the “Messaging and NetworkX Businesses”) to Buyer (the “Transaction”) for a total purchase price of up to $41,800,000 (the “Purchase Price”), and Buyer assumed certain liabilities of the Messaging and Digital Businesses. Lumine Group Inc., the parent entity of Lumine Group Software Solutions (Ireland) Limited, guaranteed certain obligations of Buyer under the Agreement pursuant to a separate Limited Guaranty, by and between Lumine Group Inc. and the Company, dated as of the date of the Agreement. The Purchase Price, which is subject to set-off rights in certain circumstances and certain adjustments, is payable as follows: (i) $31,300,000 (as adjusted) was paid in cash to the Company on the Closing Date, (ii) an additional $7,200,000 was deposited by Buyer into an escrow account on the Closing Date (which amount will remain in escrow until reconciliation of a net tangible asset adjustment), with any amounts in such escrow account to be released from escrow to either Buyer or the Company, based on whether such reconciliation indicates a deficit or a surplus in net tangible assets relative to a negotiated target amount, following such reconciliation process, which could take in excess of 150 days following the Closing Date for the initial portion of the net tangible asset reconciliation and 300 days or more following the Closing Date for reconciliation of certain specified assets to be completed, (iii) an additional $300,000 in cash (which amount was not deposited into an escrow account) may become payable to the Company in accordance with the terms of the Agreement in the event that the voluntary disclosure process with respect to certain sales tax matters related to the Messaging and NetworkX Businesses are resolved by the Company within 9 months following the Closing Date, and (iv) an additional amount of up to $3,000,000 in cash (which amount was not deposited into an escrow account) may become payable to the Company as an earn-out based on the achievement of specified gross revenue targets for the Messaging and NetworkX Businesses in fiscal year 2023. Pursuant to the Certificate of Designations of the Series B Perpetual Non-Convertible Preferred Stock, on November 3, 2023 the Company redeemed 9,874 shares of its outstanding Series B Preferred Stock by using $10,000,000 of the Purchase Price, of which $9.9 million was related to principal and $0.1 million was related to accrued dividend.

This transaction represents a strategic shift designed to maximize shareholder value and allow the Company to solely focus on providing cloud-centric solutions. In connection with the sale transaction, the Company determined its Messaging and NetworkX Businesses qualified for discontinued operations accounting treatment in accordance with ASC 205-20. During the fourth quarter of 2023 the Company allocated $28.6 million goodwill to the transaction using level 3 estimates, and recognized a loss on divestiture of $16.4 million reported in Loss on divestiture in the Consolidated Statements of Operations. The Company received $31.3 million in cash proceeds from the sale of Messaging and NetworkX, which was offset by $0.4 million of assumed transaction expenses and $7.2 million of operating cash on the divested entities. Total consideration for the sale also included $1.5 million of estimated deferred consideration, in addition to the cash received in the fourth quarter of 2023.

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The following tables set forth details of net income from discontinued operations for the three months ended March 31, 2024 and 2023, related to Messaging and NetworkX Businesses sale.

												Three Months Ended March 31,
																		2024						2023
Net revenues																		$	—					$	15,723
Costs and expenses:
Cost of revenues*																		—						9,421
Research and development																		—						1,991
Selling, general and administrative																		—						2,343
Restructuring charges																		—						3
Depreciation and amortization																		—						3,588
Total costs and expenses																		—						17,346
Loss from operations																		—						(1,623)
Interest income																		—						1
Other expense, net																		—						44
Loss from operations, before taxes																		—						(1,578)
Provision for income taxes																		—						(764)
Net loss																		$	—					$	(2,342)

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1    Cost of revenues excludes depreciation and amortization which are shown separately.

There were no assets and liabilities related to discontinued operations as of March 31, 2024 and December 31, 2023, as all balances were transferred to Lumine Group upon sale.

The following table summarizes the significant non-cash items and capital expenditures of the discontinued operations that are included in the consolidated statements of cash flows for the three months ended March 31, 2024 and 2023:

			Three Months Ended March 31,
			2024						2023
Operating activities:
Depreciation and amortization			$	—					$	3,588
Stock-based compensation			—						280
Investing activities:
Additions to capitalized software			$	—					$	(1,305)

Divestitures

Digital Experience Platform and Activation Solutions Sale

On March 7, 2022, Synchronoss Technologies, Inc. and iQmetrix Global Ltd. (“iQmetrix ”), entered into an Asset Purchase Agreement, pursuant to which Synchronoss has agreed to sell its Digital Experience Platform and activation solutions (the “DXP Business”) to iQmetrix for up to a total purchase price of $14 million. The purchase price is payable as follows: (i) $7.5 million on the closing date of the Transaction, (ii) $0.5 million deposited into an escrow account on the Closing Date, (iii) $1 million paid twelve (12) months from the Closing Date, and (iv) $5 million that may be payable as an earn-out.

This transaction closed on May 11, 2022. The Company received the $7.5 million cash payment on the transaction close date. The Company received the $0.5 million payment in escrow during the third quarter of 2022 in accordance with the terms of the Asset Purchase Agreement. The remaining $1 million escrow payment has not been received by the Company in accordance with the agreement. As of December 31, 2023 the Company fully reserved for the asset and related receivables

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recorded within the Selling, general and administrative expenses line item on the Consolidated Statements of Income, and is pursuing collection of the payment.

The book value of the divested intangible assets associated with the DXP Business was $2.3 million. For the goodwill allocation, the fair value of the core reporting unit was estimated using a combination of the income approach, which incorporates the use of the discounted cash flow method, and the market approach, which incorporates the use of earnings and revenue multiples based on market data. Based on the fair value of the core reporting unit and the aggregate consideration received in the transaction, the Company determined the attributable fair value of goodwill to the DXP Business was $7.6 million. The transaction resulted in a $2.5 million gain for the year ended December 31, 2022.

On June 23, 2022 (the “Closing Date”), the Company and certain of its subsidiaries (together with the Company, the “Company Group”) entered into a $15 million accounts receivable securitization facility (the “A/R Facility”) with Norddeutsche Landesbank Girozentrale.

The A/R Facility transaction includes (i) Receivables Purchase Agreements (the “Receivables Purchase Agreements”) dated as of the Closing Date, among the Company, as initial servicer, SN Technologies, LLC, a wholly owned special purpose subsidiary of the Company (“SN Technologies”), as seller, Norddeutsche Landesbank Girozentrale, as administrative agent (the “Administrative Agent”), and the purchasers party thereto, the group agents party thereto and the originators party thereto; (ii) Purchase and Sale Agreements (the “Purchase and Sale Agreements”) dated as of the Closing Date, between the Company Group, as originators (the “Originators”), and SN Technologies, as purchaser; (iii) the Administration Agreement (the “Administration Agreement”) dated as of the Closing Date, between the Company, as servicer, and Finacity Corporation, as administrator; and (iv) the Performance Guaranty (the “Performance Guaranty”) dated as of the Closing Date made by the Company in favor of the Administrative Agent.

Pursuant to the Purchase and Sale Agreements, the Originators will sell existing and future accounts receivable (and related assets) (the “Receivables”) to SN Technologies in exchange for cash and/or subordinated notes. The Originators and SN Technologies intend the transactions contemplated by the Purchase and Sale Agreements to be true sales to SN Technologies by the respective Originators. Pursuant to the Receivables Purchase Agreement, SN Technologies will in turn grant an undivided security interest to the Administrative Agent in the Receivables in exchange for a credit facility permitting borrowings of up to $15 million outstanding from time to time. Yield is payable to the Administrative Agent under the Receivables Purchase Agreements at a variable rate based on the Norddeutsche Landesbank Girozentrale’s Hanover funding rate plus a 2.35% margin. The Company’s commitment fee shall equal 0.85% per annum on the average daily unused outstanding capital. Pursuant to the Performance Guaranty, the Company guarantees the performance of the Originators of their obligations under the Purchase and Sale Agreements.

The Company has not agreed to guarantee any obligations of SN Technologies or the collection of any of the receivables and will not be responsible for any obligations to the extent the failure to perform such obligations by the Company or any Originators results from receivables being uncollectible on account of the insolvency, bankruptcy or lack of creditworthiness or other financial inability to pay of the related obligor.

Unless earlier terminated or subsequently extended pursuant to the terms of the Receivables Purchase Agreement, the A/R Facility will expire on June 23, 2025.

The foregoing description of the A/R Facility and the respective transactions contemplated thereby does not purport to be complete and is qualified in its entirety by reference to the full text of the Receivables Purchase Agreements, Purchase and Sale Agreements, Administration Agreement and Performance Guaranty, copies of which are filed as Exhibits 10.1, 10.2, 10.3 and 10.4, respectively, on Form 8-K filed with Securities and Exchange Commission on June 23, 2022.

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The Company drew $3.0 million on the A/R Facility on February 23, 2024, and had repaid the balance in full on March 28, 2024. The interest associated with the draw and repayment was not material for the period. The drawdown and subsequent repayment of the A/R Facility represent financing activities, as reported in the Statement of Cash Flows. As of March 31, 2024 approximately $4.7 million of the Company’s receivables are held by SN Technologies. As of March 31, 2024 there were no outstanding borrowings against the A/R facility and $3.8 million was available for the Company to draw under the A/R Facility.

In accordance with accounting principles generally accepted in the United States, fair value is defined as the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. A three-level hierarchy prioritizes the inputs used to measure fair value as follows:

•Level 1 - Observable inputs - quoted prices in active markets for identical assets and liabilities;

•Level 2 - Observable inputs other than the quoted prices in active markets for identical assets and liabilities includes quoted prices for similar instruments, quoted prices for identical or similar instruments in inactive markets, and amounts derived from valuation models where all significant inputs are observable in active markets; and

•Level 3 - Unobservable inputs - includes amounts derived from valuation models where one or more significant inputs are unobservable and require the Company to develop relevant assumptions.

Sequential Technology International, LLC

During the second quarter of 2020, the Company entered into an agreement with Sequential Technology International, LLC (“STIN”) and AP Capital Holdings II, LLC (“APC”) to divest its remaining equity interest in STIN as well as settle its paid-in-kind purchase money note (“PIK note”) and certain amounts due as of December 31, 2019 in consideration for a $9.0 million secured promissory note (the “Note”). As of December 31, 2022, the carrying value of the Note after the consideration of the allowance for credit loss was approximately $4.8 million. The Company determined the allowance on the Note using a discounted cash flow analysis, which discounts the expected future cash flows of the asset to determine the collectible amount.

During the third quarter of 2023, the interest payment for the Note was not received by the Company from STIN. In the third quarter of 2023 the Company reassessed the collectability of the Note and determined that a full allowance for credit losses was required equal to the carrying value of the Note, recorded within the Selling, general and administrative expenses line item on the Consolidated Statements of Operations.

During the first quarter of 2024, the Company entered into an agreement with STIN and APC to amend the aforementioned promissory note and reduce the principal balance to $3.0 million, forgive outstanding accrued interest and extend the maturity date of the Note to September 2027. Certain circumstances may enable the Company to receive consideration in excess of the amended principal balance. In the first quarter of 2024 the Company reassessed the collectability of the note and determined a full allowance for credit losses was required equal to the carrying value of the note. Accordingly, the modification of the terms of the Note had no net impact on the condensed consolidated financial statements for the quarter ended March 31, 2024.

The Company has entered into contracts with third parties to lease a variety of assets, including certain real estate, equipment, automobiles and other assets. The Company’s leases frequently allow for lease payments that could vary based on factors such as inflation or the degree of utilization of the underlying asset. For example, certain of the Company’s real estate leases could require us to make payments that vary based on common area maintenance charges, insurance and other charges. The Company’s lease agreements do not contain any material residual value guarantees or material restrictive covenants.

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The Company is party to certain sublease arrangements, primarily related to the Company’s real estate leases, where it acts as the lessee and intermediate lessor.

Assets under operating leases are included in Operating lease right-of-use assets, with the related short term liabilities included in Accrued expenses and long term portion included in Leases, non-current on the Consolidated Balance Sheets.

Assets under finance leases are included in Property, plant and equipment, net, with the related short term liabilities included in Accrued Expenses and long term portion in Leases, non-current on the Consolidated Balance Sheets.

Operating lease costs are recognized on a straight-line basis over the lease terms. Finance lease assets are amortized on a straight-line basis over the shorter of the estimated useful lives of the assets or the lease terms.

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The following table presents information about the Company's Right of Use (ROU) assets and lease liabilities:

						March 31, 2024						December 31, 2023
Operating lease assets:
Non-current operating lease ROU assets						$	13,867					$	14,791
Finance lease assets:
Equipment, net						1,034						1,094
Operating lease liabilities:
Lease liabilities, current1						5,939						5,838
Lease liabilities, non-current						21,448						23,037
Total operating lease liabilities						$	27,387					$	28,875
Finance lease liabilities:
Lease liabilities, current						557						562
Lease liabilities, non-current						505						556
Total finance lease liabilities						$	1,062					$	1,118

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1    Amounts are included in Accrued Expenses on the Condensed Consolidated Balance Sheet.

The following table presents information about lease expense and sublease income:

			Three Months Ended March 31,
			2024						2023
Finance leases:
Interest expense			$	28					$	16
Depreciation expense			$	167					$	114
Total finance leases			$	195					$	130
Operating leases:
Operating lease cost1			$	1,424					$	1,533
Other lease costs and income:
Variable lease costs1			141						295
Operating lease impairments, net1			—						(3)
Sublease income1			(1,019)						(716)
Total operating leases			546						1,109
Total net lease cost			$	741					$	1,239

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1    Amounts are included in Cost of revenues, Selling, general and administrative and/or Research and development based on the function that the underlying leased asset supports which are reflected in the Condensed Consolidated Statements of Operations.

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The following table provides the undiscounted amount of future cash flows included in our lease liabilities at March 31, 2024 for each of the five years subsequent to December 31, 2023 and thereafter, as well as a reconciliation of such undiscounted cash flows to our lease liabilities at March 31, 2024:

						Operating Leases						Finance Leases
2024						$	5,904					$	471
2025						7,876						478
2026						7,859						211
2027						6,213						—
2028						4,275						—
Total future lease payments						32,127						1,160
Less: amount representing interest						(4,740)						(98)
Present value of future lease payments (lease liability)						$	27,387					$	1,062

The following table provides the weighted-average remaining lease term and weighted-average discount rates for our leases:

			March 31, 2024						December 31, 2023
Weighted-average remaining lease term (years), weighted based on lease liability balances:
Finance leases			2.08						2.19
Operating leases			4.17						4.40
Weighted-average discount rate (percentages), weighted based on the remaining balance of lease payments:
Finance leases			9.6%						9.3%
Operating leases			8.0%						8.0%

The following table provides certain cash flow and supplemental noncash information related to our lease liabilities:

			Three Months Ended March 31,
			2024						2023
Cash paid for amounts included in the measurement of lease liabilities:
Finance leases			$	186					$	134
Operating leases			1,961						1,997
Lease liabilities arising from obtaining right-of-use assets:
Finance leases			$	105					$	294

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Offering of Senior Notes

On June 30, 2021, the Company closed its underwritten public offering of $120.0 million aggregate principal amount of 8.375% senior notes due 2026 at a par value of $25.00 per senior note (the “Senior Notes”). The offering was conducted pursuant to an underwriting agreement (the “Notes Underwriting Agreement”) dated June 25, 2021, by and among the Company and B. Riley Securities, Inc., as representative of the several underwriters (the “Notes Underwriters”). At the closing, the Company issued $125.0 million aggregate principal amount of Senior Notes, inclusive of $5.0 million aggregate principal amount of Senior Notes issued pursuant to the full exercise of the Notes Underwriters’ option to purchase additional Senior Notes.

The Notes Underwriting Agreement contains customary representations, warranties and covenants of the Company, customary conditions to closing, indemnification obligations of the Company and the Notes Underwriters, including for liabilities under the Securities Act, other obligations of the parties and termination provisions.

On June 30, 2021, the Company entered into an indenture (the “Base Indenture”) and a supplemental indenture (the “First Supplemental Indenture” and, together with the Base Indenture, the “Indenture”) with The Bank of New York Mellon Trust Company National Association, as trustee (the “Trustee”), between the Company and the Trustee. The Indenture establishes the form and provides for the issuance of the Senior Notes.

The Senior Notes are senior unsecured obligations of the Company and rank equally in right of payment with all of the Company’s existing and future senior unsecured and unsubordinated indebtedness. The Senior Notes are effectively subordinated in right of payment to all of the Company’s existing and future secured indebtedness to the extent of the value of the assets securing such indebtedness and structurally subordinated to all existing and future indebtedness of the Company’s subsidiaries, including trade payables. The Senior Notes bear interest at the rate of 8.375% per annum. Interest on the Senior Notes is payable quarterly in arrears on January 31, April 30, July 31 and October 31 of each year, commencing on July 31, 2021. The Senior Notes will mature on June 30, 2026, unless redeemed prior to maturity.

The Company may, at its option, at any time and from time to time, redeem the Senior Notes for cash in whole or in part (i) on or after June 30, 2022 and prior to June 30, 2023, at a price equal to $25.75 per Senior Note, plus accrued and unpaid interest to, but excluding, the date of redemption, (ii) on or after June 30, 2023 and prior to June 30, 2024, at a price equal to $25.50 per Senior Note, plus accrued and unpaid interest to, but excluding, the date of redemption, (iii) on or after June 30, 2024 and prior to June 30, 2025, at a price equal to $25.25 per Senior Note, plus accrued and unpaid interest to, but excluding, the date of redemption, and (iv) on or after June 30, 2025 and prior to maturity, at a price equal to 100% of their principal amount, plus accrued and unpaid interest to, but excluding, the date of redemption. On and after any redemption date, interest will cease to accrue on the redeemed Senior Notes.

The Company has not redeemed any of the Senior Notes as of March 31, 2024.

The Indenture contains customary events of default and cure provisions. If an uncured default occurs and is continuing, the Trustee or the holders of at least 25% of the principal amount of the Senior Notes may declare the entire amount of the Senior Notes, together with accrued and unpaid interest, if any, to be immediately due and payable. In the case of an event of default involving the Company’s bankruptcy, insolvency or reorganization, the principal of, and accrued and unpaid interest on, the principal amount of the Senior Notes, together with accrued and unpaid interest, if any, will automatically, and without any declaration or other action on the part of the Trustee or the holders of the Senior Notes, become due and payable.

On October 25, 2021, the Company entered into an At Market Issuance Sales Agreement (the “Sales Agreement”) between the Company and B. Riley Securities, Inc. (the “Agent”), a related party, pursuant to which the Company may offer and sell, from time to time, up to $18.0 million of the Company’s 8.375% Senior Notes due 2026. Sales of the additional Senior Notes pursuant to the Sales Agreement, if any, may be made in transactions that are deemed to be “at the market offerings” as defined in Rule 415 under the Securities Act of 1933, as amended (the “Securities Act”). Under the Sales Agreement, the Agent will be entitled to compensation of 2.0% of the gross proceeds of all notes sold through it as the Company’s agent.

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During the fourth quarter of 2021, the Company sold an additional $16.1 million aggregate principal amount of Senior Notes pursuant to the Sales Agreement. The additional Senior Notes sold have terms identical to the initial Senior Notes and are fungible and vote together with, the initial Senior Notes. The Senior Notes are listed and trade on The Nasdaq Global Market under the symbol “SNCRL.”

The carrying amounts of the Company’s borrowings were as follows:

						March 31, 2024						December 31, 2023
8.375% Senior Notes due 2026						$	141,077					$	141,077
Unamortized discount and debt issuance cost1						(4,428)						(4,862)
Carrying value of Senior Notes						$	136,649					$	136,215

________________________________

1    Debt issuance costs are deferred and amortized into interest expense using the effective interest method.

Fair value of Debt

The fair value of the 2021 Non-Convertible Senior Notes due 2026 was determined based on the closing trading price of the Senior Notes as of March 31, 2024 and is categorized accordingly as Level 2 in the fair value hierarchy. The Company is in compliance with its debt covenants as of March 31, 2024.

												Fair Value
						Carrying Amount						(Level 1)						(Level 2)						(Level 3)						Total
Balance at December 31, 2023						$	136,215					$	—					$	107,557					$	—					$	107,557
Balance at March 31, 2024						$	136,649					$	—					$	119,916					$	—					$	119,916

Interest expense

The following table summarizes the Company’s interest expense:

												Three Months Ended March 31,
																								2024						2023
2021 Non-Convertible Senior Notes due 2026:
Amortization of debt issuance costs																								$	408					$	370
Interest on borrowings																								2,954						2,954
Amortization of debt discount																								26						23
Other1																								129						107
Total																								$	3,517					$	3,454

________________________________

1    Includes interest on uncertain tax provisions.

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The changes in accumulated other comprehensive (loss) income during the three months ended March 31, 2024 were as follows:

			Balance at December 31, 2023						Other comprehensive loss						Tax effect						Balance at March 31, 2024
Foreign currency			$	(22,212)					$	(6,109)					$	—					$	(28,321)
Unrealized loss on intercompany foreign currency transactions			(3,520)						—						—						(3,520)
Total			$	(25,732)					$	(6,109)					$	—					$	(31,841)

Reverse Stock Split

On December 4, 2023, the Company’s stockholders approved proposals at a special meeting of stockholders (the “Special Meeting”) amending the Company’s Restated Certificate of Incorporation (as amended, the “Certificate of Incorporation”), to effect a reverse stock split of the Company’s common stock, $0.0001 par value (“Common Stock”), at a ratio in the range of 1-for-5 to 1-to-20, and an associated reduction in the number of shares of Common Stock the Company is authorized to issue. On December 4, 2023, the Company’s Board of Directors (the “Board”) approved a final split ratio of 1-for-9 (the “Reverse Stock Split”) where each nine (9) shares of Common Stock issued and outstanding immediately prior to the Effective Time shall, automatically and without any action on the part of the respective holders thereof, be combined and converted into one (1) share of Common Stock.

Following such approvals, the Company filed an amendment to the Certificate of Incorporation (the “Certificate of Amendment”) to effect the Reverse Stock Split with the Secretary of State of the State of Delaware on December 8, 2023 as of 4:01 p.m. Eastern Time. The Certificate of Amendment states that the Company is authorized to issue two classes of stock to be designated common stock (“Common Stock”) and preferred stock (“Preferred Stock”). The number of shares of Common Stock authorized to be issued is sixteen million six hundred sixty-six thousand six hundred sixty-seven (16,666,667), par value $0.0001 per share, and the number of shares of Preferred Stock authorized to be issued is ten million (10,000,000), par value $0.0001 per share.

As of the opening of trading on December 11, 2023, the Company’s Common Stock began trading on a post-split basis under CUSIP number 87157B400. The Company’s Common Stock will continue to trade on the Nasdaq Capital Market under the symbol “SNCR.”

The Reverse Stock Split was effected simultaneously for all shares of Common Stock issued and outstanding, and affected all holders of the Company’s Common Stock uniformly and does not affect any stockholder’s percentage ownership interests in the Company, except with respect to the treatment of fractional shares. The Company did not issue fractional shares for post-Reverse Stock Split shares in connection with the Reverse Stock Split. Stockholders who otherwise were entitled to receive a fractional share of Common Stock had such fractional share rounded up to the nearest whole share. The Company retroactively displayed the effect of the Reverse Stock Split change in the Consolidated Balance Sheets, and retroactively adjusted the computations of basic and diluted EPS for all periods presented on the Consolidated Statement of Operations.

As of March 31, 2024, the Company’s authorized capital stock was 26,666,667 shares of stock with a par value of $0.0001, of which 16,666,667 shares were designated as common stock and 10,000,000 shares were designated as preferred stock, 150,000 of which were designated Series B Perpetual Non-Convertible Preferred Stock.

Common Stock

Each holder of common stock is entitled to vote on all matters and is entitled to one vote for each share held. Dividends on common stock will be paid when, and if, declared by the Company’s Board of Directors. No dividends have ever been declared or paid by the Company.

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Preferred Stock

The Company’s Board of Directors (the “Board”) is authorized to issue preferred shares and has the discretion to determine the rights, preferences, privileges and restrictions, including voting rights, dividend rights, conversion rights, redemption privileges and liquidation preferences of preferred stock.

Series B Non-Convertible Preferred Stock

On June 30, 2021, the Company closed a private placement of 75,000 shares of its Series B Perpetual Non-Convertible Preferred Stock, par value $0.0001 per share, with an initial liquidation preference of $1,000 per share (the “Series B Preferred Stock”), for net proceeds of $72.5 million (the “Series B Transaction”). The sale of the Series B Preferred Stock was pursuant to the Series B Preferred Stock Purchase Agreement, dated as of June 24, 2021 (the “Series B Purchase Agreement”), between the Company and B. Riley Principal Investments, LLC (“BRPI”).

In connection with the closing of the Series B Transaction, the Company (i) filed a Certificate of Designation with the State of Delaware setting forth the rights, preferences, privileges, qualifications, restrictions and limitations on the Series B Preferred Stock (the “Series B Certificate”) and (ii) entered into an Investor Rights Agreement with B. Riley Financial, Inc. (“B. Riley Financial”) and BRPI setting forth certain governance and registration rights of B. Riley Financial with respect to the Company.

Certificate of Designation of the Series B Preferred Stock

The rights, preferences, privileges, qualifications, restrictions and limitations of the shares of Series B Preferred Stock are set forth in the Series B Certificate. Under the Series B Certificate, the holders of the Series B Preferred Stock are entitled to receive, on each share of Series B Preferred Stock on a quarterly basis, an amount equal to the dividend rate, as described in the following sentence, divided by four and multiplied by the then-applicable Liquidation Preference per share of Series B Preferred Stock (collectively, the “Preferred Dividends”). The dividend rate is (1) 9.5% per annum for the period commencing on June 30, 2021 and ending on and including December 31, 2021, (2) 13% per annum for the year commencing on January 1, 2022 and ending on and including December 31, 2022; and (3) 14% per annum for the year commencing on January 1, 2023 and thereafter. The Preferred Dividends are due in cash on January 1, April 1, July 1 and October 1 of each year (each, a “Series B Dividend Payment Date”). The Company may choose to pay the Series B Preferred Dividends in cash or in additional shares of Series B Preferred Stock. In the event the Company does not declare and pay a dividend in cash on any Series B Dividend Payment Date, the unpaid amount of the Preferred Dividend will be added to the Liquidation Preference. As of March 31, 2024, the Liquidation Value and Redemption Value of the Series B Preferred Shares was $63.0 million.

Each share of Series B Preferred Stock will also be redeemable at the option of the holder upon the occurrence of a “Fundamental Change” at (i) par in the case of a payment in cash or (ii) 1.5 times par in the case of payment in shares of Common Stock (such shares being, “Registrable Securities”), subject to certain limitations on the amount of stock that could be issued to the holders of Series B Stock. In addition, the Company will be permitted to redeem outstanding shares of the Series B Preferred Stock at any time for the sum of the then-applicable Liquidation Preference and the accrued but unpaid dividends. Pursuant to the Series B Certificate, the Company will be required to use (i) the first $50.0 million of proceeds from certain transactions (i.e., disposition, sale of assets, tax refunds) received by the Company to redeem for cash, shares of the Series B Preferred Stock, on a pro rata basis among each holder of Series B Preferred Stock and (ii) the next $25.0 million of proceeds from certain transactions received by the Company may be used by the Company to buy back shares of Common Stock and to the extent, not used for such purpose by the Company, to redeem, for cash, shares of the Series B Preferred Stock, on a pro rata basis among each holder of the Series B Preferred Stock.

The Company shall be required to obtain the prior written consent of the holders holding at least a majority of the outstanding shares of the Series B Preferred Stock before taking certain actions, including: (i) certain dividends, repayments and redemptions; (ii) any amendment to the Company’s certificate of incorporation that adversely affects the rights, preferences, privileges or voting powers of the Series B Preferred Stock; and (iii) issuances of stock ranking senior or equivalent to shares of the Series B Preferred Stock (including additional shares of the Series B Preferred Stock) in the priority of payment of dividends or in the distribution of assets upon any liquidation, dissolution or winding up of the Company. Other than with respect to the foregoing consent rights, the Series B Preferred Stock is non-voting stock.

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Investor Rights Agreement

On June 30, 2021, the Company, B. Riley Financial and BRPI entered into an Investor Rights Agreement (the “Investor Rights Agreement”). Pursuant to the Investor Rights Agreement, for so long as affiliates of B. Riley Financial beneficially own at least 10% of the outstanding shares of common stock (unless such equity threshold percentage is not met due to dilution from equity issuances), B. Riley Financial is entitled to nominate one Class II director (the “B. Riley Nominee”) to the Company’s board of directors (the “Board”), who shall be an employee of B. Riley Financial or its affiliates and is approved by the Board, such approval not to be unreasonably withheld. For so long as affiliates of B. Riley Financial beneficially own 5% or more but less than 10% of the outstanding shares of common stock (unless such equity threshold percentage is not met due to dilution from equity issuances), B. Riley Financial is entitled to certain board observer rights.

A summary of the Company’s Series B Perpetual Non-Convertible Preferred Stock balance at March 31, 2024 and changes during the three months ended March 31, 2024, are presented below:

			Series B Preferred Stock
			Shares						Amount
Balance at December 31, 2023			61						$	58,802
Balance at March 31, 20241			61						$	58,802

________________________________

1    Series B preferred stock net principal balance of $58.8 million is presented as gross principal balance of $60.8 million net of $2.0 million unamortized issuance costs.

On December 8, 2023 the Company filed an amendment to the Certificate of Amendment to effect the Reverse Stock Split with the Secretary of State of the State of Delaware. The Certificate of Amendment states that the Company is authorized to issue 16,666,667 shares of Common Stock, par value $0.0001 per share, and 10,000,000 shares of Preferred Stock, par value $0.0001 per share, 150,000 of which were designated Series B Perpetual Non-Convertible Preferred Stock.

As of March 31, 2024, the Company maintains two stock-based compensation plans, the 2015 Equity Incentive Plan (the “2015 Plan”) and the 2017 New Hire Equity Incentive Plan (“2017 Plan”). The maximum number of shares of common stock authorized for issuance under the 2015 Plan is 4,688,576 shares as of March 31, 2024. The maximum number of shares of common stock authorized for issuance under the 2017 Plan is 229,635 shares as of March 31, 2024.

As of March 31, 2024, there were 0.8 million shares available for the grant or award under the Company’s 2015 Plan and 0.1 million shares available for the grant or award under the Company’s 2017 Plan.

The Company’s performance based cash unit (“PBCU”) awards granted to employees under the Long Term Incentive (“LTI”) Plans have been accounted for as liability awards, due to the Company’s intent and the ability to settle such awards in cash upon vesting and the Company has reflected such awards in accrued expenses on the Condensed Consolidated Balance Sheet. As of March 31, 2024, the liability for such awards is approximately $0.5 million.

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Stock-Based Compensation

The following table summarizes stock-based compensation expense related to all of the Company’s stock awards included by operating expense categories, as follows:

			Three Months Ended March 31,
			2024						2023
Cost of revenues			$	23					$	79
Research and development			223						471
Selling, general and administrative			864						909
Total stock-based compensation expense			$	1,110					$	1,459

The following table summarizes stock-based compensation expense related to all of the Company’s stock awards included by award type, as follows:

			Three Months Ended March 31,
			2024						2023
Stock options			$	198					$	422
Restricted stock awards			428						679
Performance based cash units			484						358
Total stock-based compensation before taxes			$	1,110					$	1,459
Tax benefit			$	252					$	312

The total stock-based compensation cost related to unvested equity awards as of March 31, 2024 was approximately $2.6 million. The expense is expected to be recognized over a weighted-average period of approximately 1.5 years.

The total stock-based compensation cost related to unvested performance based cash units as of March 31, 2024 was approximately $1.5 million. The expense is expected to be recognized over a weighted-average period of approximately 1.2 years.

Stock Options

The Company uses the Black-Scholes option pricing model for determining the estimated fair value for stock options. The weighted-average assumptions used in the Black-Scholes option pricing model are as follows: 

						Three Months Ended March 31,
						2024						2023
Expected stock price volatility						45.9		%				72.5		%
Risk-free interest rate						2.3		%				4.3		%
Expected life of options (in years)						2.47						4.28
Expected dividend yield						0.0		%				0.0		%
Weighted-average fair value of the options						$	3.80					$	5.39

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The following table summarizes information about stock options outstanding as of March 31, 2024:

						Number of Options						Weighted-Average Exercise Price						Weighted-Average Remaining Contractual Term (Years)						Aggregate Intrinsic Value
Outstanding at December 31, 2023						649						$	30.44
Options Granted						1						6.26
Options Exercised						—						—
Options Cancelled						(148)						36.62
Outstanding at March 31, 2024						502						$	29.37					4.10						$	14
Vested and exercisable at March 31, 2024						319						$	38.63					3.51						$	—

The total intrinsic value of stock options exercisable was nil as of March 31, 2024 and 2023, respectively. The total intrinsic value of stock options exercised was nil and nil during the three months ended March 31, 2024 and 2023, respectively.

Awards of Restricted Stock and Performance Stock

A summary of the Company’s unvested restricted stock at March 31, 2024, and changes during the three months ended March 31, 2024, is presented below:

						Number of Awards						Weighted- Average Grant Date Fair Value
Unvested at December 31, 2023						491						$	10.88
Granted						2						6.26
Granted adjustment1						38						12.24
Vested						(53)						9.94
Forfeited						(39)						10.85
Unvested at March 31, 2024						439						$	10.56

___________________________

1    Represents performance based cash units grants that vested and were paid out in form of shares of stock during the period and changes in unvested performance based restricted stock awards due to performance adjustments.

Restricted stock awards are granted subject to service conditions or service and performance conditions. Restricted stock awards (“RSA”) and performance based restricted stock awards (“PRSA”) are measured at the closing stock price at the date of grant and the expense is recognized straight line over the requisite service period.

Performance Based Cash Units

Performance based cash units generally vest at the end of a three-year period based on service and achievement of certain performance objectives determined by the Company’s Board of Directors.

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A summary of the Company’s outstanding performance based cash units at March 31, 2024 and changes during the three months ended March 31, 2024, is presented below:

						Number of Units						Period End Fair Value
Outstanding at December 31, 2023						507						$	6.21
Granted						—						—
Granted adjustment1						(162)						—
Vested and distributed2						(38)						—
Forfeited						(30)						—
Outstanding at March 31, 2024						277						$	8.35

___________________________

1    Includes changes in the outstanding PBCU due to performance adjustments.

2    Includes earned PBCU that vested and were distributed to participants during the period.

Performance based cash units are measured at the closing stock price at the reporting period end date and the expense is recognized straight line over the requisite service period. The expense for the period will increase or decrease based on updated fair values of these units at each reporting date. Unvested units’ fluctuations are shown as adjustments to units granted in the table above. These fluctuations are based on the percentage achievement of the performance metrics at the end of each reporting period.

The Company continues to identify workforce optimization opportunities to better align the Company’s resources with its key strategic priorities.

A summary of the Company’s restructuring accrual at March 31, 2024 and changes during the three months ended March 31, 2024, are presented below:

						Employee Termination Costs
Balance at December 31, 2023						$	2,388
Charges						219
Payments						(1,024)
Other adjustments						(5)
Balance at March 31, 2024						$	1,578

The Company recognized an income tax expense of approximately $0.6 million and $0.3 million during the three months ended March 31, 2024 and 2023, respectively. The effective tax rate was approximately 11.9% for the three months ended March 31, 2024, which was lower than the U.S. federal statutory rate primarily due to the impact of valuation allowances recorded and foreign tax rate differential, partially offset by projected current income tax expense in the U.S. and certain foreign jurisdictions. The Company’s projection of current income tax expense for the period is driven by the impact of Global Intangible Low-Taxed Income and enacted Internal Revenue Code Section 174 rules that require the Company to capitalize and amortize qualifying research and development expenses and by operating income generated in certain foreign jurisdictions. The Company’s effective tax rate was approximately (3.6)% for the three months ended March 31, 2023, which was lower than the U.S. federal statutory rate due to pre-tax losses in jurisdictions where full valuation allowances have been recorded, foreign tax rate differential and certain jurisdictions projecting current income tax expense. The Company continues to consider all available evidence, including historical profitability and projections of future taxable income together with new evidence, both

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positive and negative, that could affect the view of the future realization of deferred tax assets. As a result of the assessment, no change was recorded by the Company to the valuation allowance during the three months ended March 31, 2024.

Unrecognized tax benefits associated with uncertain tax positions are $4.4 million at March 31, 2024. We are not able to reasonably estimate when we would make any cash payments required to settle these liabilities, but we do not believe that the ultimate settlement of our obligations will materially affect our liquidity. We do not expect that the balance of unrecognized tax benefits will significantly increase or decrease over the next twelve months.

During 2021 the Internal Revenue Service commenced an audit of certain of the Company’s prior year U.S. federal income tax filings, including the 2013 through 2020 tax years. The audit is currently ongoing and while the receipt of the associated refunds would materially improve its financial position, the Company does not believe that the results of this audit will have a material effect on its results of operations.

The Pillar Two Global Anti-Base Erosion rules issued by the Organization for Economic Co-operation and Development ("OECD"), a global policy forum, introduced a global minimum tax of 15% which would apply to multinational groups with consolidated financial statement revenue in excess of EUR 750 million. Nearly all OECD member jurisdictions have agreed in principle to adopt these provisions and numerous jurisdictions, including jurisdictions where the Company operates, have enacted these rules effective January 1, 2024. The Company is not currently subject to these rules but is continuing to evaluate the Pillar Two Framework and its potential impact on future periods.

On January 31, 2024, the House of Representatives passed a proposed tax bill which, among other provisions, aims to reinstate 100% bonus depreciation for property placed in service in 2023 and through 2025 and to allow taxpayers to expense domestic research costs retroactively back to 2022 and prospectively through tax years beginning before 2026. Enactment remains highly uncertain and the Company continues to monitor the ongoing developments in the proposed legislation.

Basic EPS is computed based upon the weighted average number of common shares outstanding for the year. Diluted EPS is computed based upon the weighted average number of common shares outstanding for the year plus the dilutive effect of common stock equivalents using the treasury stock method and the average market price of the Company’s common stock for the year. The Company includes participating securities (Redeemable Convertible Preferred Stock - Participation with Dividends on Common Stock that contain preferred dividend) in the computation of EPS pursuant to the two-class method. The two-class method of computing earnings per share is an allocation method that calculates earnings per share for common stock and participating securities. During periods of net loss, no effect is given to the participating securities because they do not share in the losses of the Company.

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The following table provides a reconciliation of the numerator and denominator used in computing basic and diluted net income attributable to common stockholders per common share from operations.

			Three Months Ended March 31,
			2024						2023
Numerator - Basic:
Net income (loss) from continuing operations			$	4,475					$	(8,589)
Net (loss) income attributable to redeemable noncontrolling interests			(5)						14
Preferred stock dividend			(2,129)						(2,474)
Net income (loss) attributable to Synchronoss from continuing operations			2,341						(11,049)
Net loss from discontinued operations			—						(2,342)
Net income (loss) attributable to Synchronoss			$	2,341					$	(13,391)
Numerator - Diluted:
Net income (loss) attributable to Synchronoss from continuing operations			2,341						(11,049)
Net loss from discontinued operations			—						(2,342)
Net income (loss) attributable to Synchronoss			$	2,341					$	(13,391)
Denominator:
Weighted average common shares outstanding — basic			9,842						9,653
Dilutive effect of:
Shares from assumed conversion of PBCU			277						—
Options and unvested restricted shares			158						—
Weighted average common shares outstanding — diluted			$	10,277					$	9,653
Earnings (loss) per share:
Basic EPS:
Net income (loss) from continuing operations			$	0.24					$	(1.14)
Net loss from discontinued operations			—						(0.25)
Basic EPS			$	0.24					$	(1.39)
Diluted EPS:
Net income (loss) from continuing operations			$	0.23					$	(1.14)
Net loss from discontinued operations			—						(0.25)
Diluted EPS			$	0.23					$	(1.39)

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Non-cancelable agreements

The Company has various non-cancelable arrangements such as services for hosting, support, and software that expire at various dates, with the latest expiration in 2027.

Aggregate annual future minimum payments under non-cancelable agreements as of March 31, 2024 for each year subsequent to December 31, 2023 and thereafter, are as follows:

						Non-cancelable agreements
2024						$	16,391
2025						12,674
2026						901
2027						28
Thereafter						—
Total						$	29,994

In the ordinary course of business, the Company is regularly subject to various claims, suits, regulatory inquiries and investigations. The Company records a liability for specific legal matters when it determines that the likelihood of an unfavorable outcome is probable, and the loss can be reasonably estimated. Management has also identified certain other legal matters where they believe an unfavorable outcome is not probable and, therefore, no reserve is established. Although management currently believes that resolving claims against the Company, including claims where an unfavorable outcome is reasonably possible, will not have a material impact on the Company’s business, financial position, results of operations, or cash flows, these matters are subject to inherent uncertainties and management’s view of these matters may change in the future. The Company also evaluates other contingent matters, including income and non-income tax contingencies, to assess the likelihood of an unfavorable outcome and estimated extent of potential loss. It is possible that an unfavorable outcome of one or more of these lawsuits or other contingencies could have a material impact on the liquidity, results of operations, or financial condition of the Company.

In the third quarter of 2017, the SEC and Department of Justice (the “DoJ”) initiated investigations in connection with certain financial transactions that the Company effected in 2015 and 2016 and its disclosure of and accounting for such transactions, which the Company restated in the third quarter of 2018 in its restated annual and quarterly financial statements for 2015 and 2016. On June 7, 2022 the SEC approved the Offer of Settlement and filed an Order Instituting Cease-And-Desist Proceedings pursuant to Section 21C of the Securities Exchange Act of 1934, Making Findings, and Imposing a Cease-And-Desist Order (the “SEC Order”). Pursuant to the terms of the SEC Order, the Company consented to pay a civil penalty in the amount of $12.5 million in equal quarterly installments over two years and to cease and desist from committing or causing any violations of Sections 10(b), 13(a), 13(b)(2)(A) and 13(b)(2)(B) of the Exchange Act and the associated rules thereunder. In addition, failure to comply with the provisions of the SEC Order could result in further actions by one or both governmental agencies which could have a material adverse effect on the Company’s results of operations. The penalties have been paid in full as of March 31, 2024. Also on June 7, 2022, the SEC filed a civil action against two former members of the Company’s management team, alleging misconduct arising out of the restated transactions that took place in 2015 and 2016 investigated by the SEC as set forth above. The Company may be required to indemnify the former members of management in that action for certain costs and expenses, including reasonable attorney’s fees. At this time it is not possible for us to estimate the amount, if any, of such indemnification obligations.

On or about July 12, 2023, the Company filed a complaint in the Superior Court of the State of Delaware against iQmetrix Global Ltd. (“iQmetrix") for breach of the asset purchase and transition services agreements by and between the Company and iQmetrix as a result of iQmetrix’s failure to pay amounts due under those agreements in excess of $1,200,000. On September 11, 2023, iQmetrix filed its “Answer Defenses and Counterclaims” against the Company, claiming the Company breached the

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asset purchase, transition services and software license agreements, committed fraud and breached the implied covenant of good faith and fair dealing entitling iQmetrix to an amount to be determined at trial. On October 10, 2023, the Company filed its “Answer to Defendant’s Counterclaims” denying all counts asserted by iQmetrix and asserting certain affirmative defenses thereto. The Company believes that the counterclaims are without merit, and the Company intends to defend all such counterclaims.

Due to the inherent uncertainty of litigation, the Company cannot predict the outcome of the litigation and can give no assurance that the asserted claims will not have a material adverse effect on its financial position, prospects, or results of operations.

Other Income (expense), net

The following table sets forth the components of Other Income (expense), net included in the Condensed Consolidated Statements of Operations:

												Three Months Ended March 31,
																		2024						2023
Foreign exchange gains (losses)																		$	3,801					$	(2,953)
Other1																		10						(22)
Total																		$	3,811					$	(2,975)

________________________________

1    Represents an aggregate of individually immaterial transactions.

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v3.24.1.u1

Cover - shares	3 Months Ended
	Mar. 31, 2024	May 06, 2024
Document Information [Line Items]
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Mar. 31, 2024
Document Transition Report	false
Entity File Number	001-40574
Entity Registrant Name	SYNCHRONOSS TECHNOLOGIES, INC
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	06-1594540
Entity Address, Address Line One	200 Crossing Boulevard
Entity Address, Address Line Two	8th Floor
Entity Address, City or Town	Bridgewater
Entity Address, State or Province	NJ
Entity Address, Postal Zip Code	08807
City Area Code	866
Local Phone Number	620-3940
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding (in shares)		10,792,176
Entity Central Index Key	0001131554
Amendment Flag	false
Current Fiscal Year End Date	--12-31
Document Fiscal Year Focus	2024
Document Fiscal Period Focus	Q1
Common Stock, $.0001 par value
Document Information [Line Items]
Title of 12(b) Security	Common Stock, $.0001 par value
Trading Symbol	SNCR
Security Exchange Name	NASDAQ
8.375% Senior Notes due 2026
Document Information [Line Items]
Title of 12(b) Security	8.375% Senior Notes due 2026
Trading Symbol	SNCRL
Security Exchange Name	NASDAQ

v3.24.1.u1

CONDENSED CONSOLIDATED BALANCE SHEETS (Unaudited) - USD ($) $ in Thousands	Mar. 31, 2024	Dec. 31, 2023
Current assets:
Cash and cash equivalents	$ 19,100	$ 24,572
Accounts receivable, net	22,482	23,477
Prepaid & other current assets	32,314	33,953
Total current assets	73,896	82,002
Non-current assets:
Property and equipment, net	3,559	3,673
Operating lease right-of-use assets	13,867	14,791
Goodwill	182,150	183,908
Intangible assets, net	21,300	22,214
Other assets, non-current	3,731	3,749
Total non-current assets	224,607	228,335
Total assets	298,503	310,337
Current liabilities:
Accounts payable	6,207	7,475
Accrued expenses	33,036	39,127
Deferred revenues, current	656	1,095
Total current liabilities	39,899	47,697
Long-term debt, net of debt issuance costs	136,649	136,215
Deferred tax liabilities	3,213	3,207
Leases, non-current	21,953	23,593
Other liabilities, non-current	1,529	1,691
Total liabilities	203,243	212,403
Commitments and contingencies:
Redeemable noncontrolling interest	12,500	12,500
Stockholders’ equity:
Common stock, $0.0001 par value; 16,667 shares authorized, 10,315 and 10,314 issued and outstanding at March 31, 2024 and December 31, 2023, respectively	1	1
Additional paid-in capital	482,492	483,527
Accumulated other comprehensive loss	(31,841)	(25,732)
Accumulated deficit	(426,694)	(431,164)
Total stockholders’ equity	23,958	26,632
Total liabilities and stockholders’ equity	298,503	310,337
Series B Preferred Stock
Current liabilities:
Series B Non-Convertible Perpetual Preferred Stock, $0.0001 par value; 150 shares authorized, 61 and 61 shares issued and outstanding at March 31, 2024 and December 31, 2023, respectively	$ 58,802	$ 58,802

v3.24.1.u1

CONDENSED CONSOLIDATED BALANCE SHEETS (Unaudited) (Parenthetical) - $ / shares	Mar. 31, 2024	Dec. 31, 2023
Common stock, par value (in dollars per share)	$ 0.0001	$ 0.0001
Common stock, shares authorized (in shares)	16,666,667	16,667,000
Common stock, shares issued (in shares)	10,315,000	10,314,000
Common stock, shares outstanding (in shares)	10,315,000	10,314,000
Series B Preferred Stock
Preferred stock, par value (in dollars per share)	$ 0.0001	$ 0.0001
Preferred stock, shares authorized (in shares)	150,000	150,000
Preferred stock, shares issued (in shares)	61,000	61,000
Preferred stock, shares outstanding (in shares)	61,000	61,000

v3.24.1.u1

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS (Unaudited) - USD ($) shares in Thousands, $ in Thousands		3 Months Ended
		Mar. 31, 2024	Mar. 31, 2023
Income Statement [Abstract]
Net revenues		$ 42,965	$ 41,985
Costs and expenses:
Cost of revenues	[1]	10,223	10,960
Research and development		10,331	12,744
Selling, general and administrative		13,257	15,966
Restructuring charges		219	342
Depreciation and amortization		4,359	3,932
Total costs and expenses		38,389	43,944
Income (loss) from operations		4,576	(1,959)
Interest income		208	94
Interest expense		(3,517)	(3,454)
Other income (expense), net		3,811	(2,975)
Income (loss) from continuing operations, before taxes		5,078	(8,294)
Provision for income taxes		(603)	(295)
Net income (loss) from continuing operations		4,475	(8,589)
Discontinued operations (Note 4):
Loss from discontinued operations, before taxes		0	(1,578)
Provision for income taxes		0	(764)
Net loss from discontinued operations		0	(2,342)
Net income (loss)		4,475	(10,931)
Net (loss) income attributable to redeemable noncontrolling interests		(5)	14
Preferred stock dividend		(2,129)	(2,474)
Net income (loss) attributable to Synchronoss		$ 2,341	$ (13,391)
Basic:
Net income (loss) from continuing operations (in dollars per share)		$ 0.24	$ (1.14)
Net loss from discontinued operations (in dollars per share)		0	(0.25)
Basic (in dollars per share)		0.24	(1.39)
Diluted:
Net income (loss) from continuing operations (in dollars per share)		0.23	(1.14)
Net loss from discontinued operations (in dollars per share)		0	(0.25)
Diluted (in dollars per share)		$ 0.23	$ (1.39)
Weighted-average common shares outstanding:
Basic (in shares)		9,842	9,653
Diluted (in shares)		10,277	9,653
[1] Cost of revenues excludes depreciation and amortization which are shown separately.

v3.24.1.u1

CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE (LOSS) INCOME (Unaudited) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2024	Mar. 31, 2023
Statement of Comprehensive Income [Abstract]
Net income (loss)	$ 4,475	$ (10,931)
Other comprehensive (loss) income, net of tax:
Foreign currency translation adjustments	(6,109)	4,570
Comprehensive loss	(1,634)	(6,361)
Comprehensive (loss) income attributable to redeemable noncontrolling interests	(5)	14
Comprehensive loss attributable to Synchronoss	$ (1,639)	$ (6,347)

v3.24.1.u1

CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY (Unaudited) - USD ($) shares in Thousands, $ in Thousands	Total	Common Stock	Additional Paid-In Capital	Accumulated Other Comprehensive (Loss) Income	Accumulated deficit
Beginning balance (in shares) at Dec. 31, 2022		10,137
Beginning balance at Dec. 31, 2022	$ 68,097	$ 1	$ 488,856	$ (44,131)	$ (376,629)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Stock based compensation	1,314		1,314
Issuance of restricted stock (in shares)		299
Preferred stock dividend	(2,474)		(2,474)
Shares withheld for taxes in connection with issuance of restricted stock	(1)		(1)
Net income (loss)	(10,931)				(10,931)
Non-controlling interest	0		(14)		14
Total other comprehensive income (loss)	4,570			4,570
Ending balance (in shares) at Mar. 31, 2023		10,436
Ending balance at Mar. 31, 2023	$ 60,575	$ 1	487,681	(39,561)	(387,546)
Beginning balance (in shares) at Dec. 31, 2023	10,314	10,314
Beginning balance at Dec. 31, 2023	$ 26,632	$ 1	483,527	(25,732)	(431,164)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Stock based compensation	1,089		1,089
Issuance of restricted stock (in shares)		1
Preferred stock dividend	(2,129)		(2,129)
Net income (loss)	4,475				4,475
Non-controlling interest	0		5		(5)
Total other comprehensive income (loss)	$ (6,109)			(6,109)
Ending balance (in shares) at Mar. 31, 2024	10,315	10,315
Ending balance at Mar. 31, 2024	$ 23,958	$ 1	$ 482,492	$ (31,841)	$ (426,694)

v3.24.1.u1

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (Unaudited) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2024	Mar. 31, 2023
Operating activities:
Net income (loss) from continuing operations	$ 4,475	$ (8,589)
Net loss from discontinued operations	0	(2,342)
Adjustments to reconcile net income (loss) to net cash from operating activities:
Depreciation and amortization	4,359	7,520
Amortization of debt issuance costs	408	370
Amortization of bond discount	26	23
Stock-based compensation	1,110	1,739
Other, net	(3,950)	2,786
Changes in operating assets and liabilities:
Accounts receivable, net	918	(845)
Prepaid expenses and other current assets	1,627	13
Accounts payable	(1,149)	(2,348)
Accrued expenses	(6,158)	3,457
Other assets	(5)	221
Deferred revenues	(422)	1,365
Other liabilities	(712)	(2,075)
Net cash provided by operating activities	527	1,295
Investing activities:
Purchases of fixed assets	(517)	(876)
Additions to capitalized software	(3,286)	(4,594)
Net cash used in investing activities	(3,803)	(5,470)
Financing activities:
Taxes paid on withholding shares	0	(1)
Drawdown on A/R Facility	3,000	0
Repayment of A/R Facility	(3,000)	0
Net cash used in financing activities	(2,129)	(2,299)
Effect of exchange rate changes on cash	(67)	113
Net decrease in cash and cash equivalents	(5,472)	(6,361)
Beginning cash and cash equivalents of continuing operations	24,572	18,310
Beginning cash and cash equivalents of discontinued operations	0	3,611
Beginning cash and cash equivalents	24,572	21,921
Ending cash and cash equivalents of continuing operations	19,100	12,921
Ending cash and cash equivalents of discontinued operations	0	2,639
Ending cash and cash equivalents	19,100	15,560
Series B Preferred Stock
Financing activities:
Series B Preferred dividend paid in cash	$ (2,129)	$ (2,298)

v3.24.1.u1

Description of Business	3 Months Ended
	Mar. 31, 2024
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Description of Business	Description of Business General Synchronoss Technologies, Inc. (“Synchronoss” or the “Company”) is a leading provider of white label cloud software and services that enable our customers to keep subscribers, systems, networks and content in sync. The Synchronoss Personal CloudTM solution is designed to create an engaging and trusted customer experience through ongoing content management and engagement. The Synchronoss Personal CloudTM platform is a secure and highly scalable, white label platform that allows our customers’ subscribers to backup and protect, engage with, and manage their personal content and gives our operator customers the ability to increase average revenue per user (“ARPU”) and reduce churn. Our Synchronoss Personal CloudTM platform is specifically designed to support smartphones, tablets, desktops computers, and laptops. Synchronoss’ Messaging platform (Owned and operated through October 31, 2023) had powered mobile messaging and mailboxes for hundreds of millions of telecommunication subscribers. Our Advanced Messaging platform had been a powerful, secure, intelligent, white label messaging platform that expanded capabilities for communications service provider and multi-service providers to offer P2P messaging via Rich Communications Services (“RCS”). Our Mobile Messaging Platform (“MMP”) provided a single standard ecosystem for onboarding and management to brands, advertisers and message wholesalers. The Synchronoss NetworkX (Owned and operated through October 31, 2023) products had provided operators with the tools and software to design their physical network, streamlined their infrastructure purchases, and managed and optimized comprehensive network expenses for leading top tier carriers around the globe. On October 31, 2023, Synchronoss Technologies, Inc. entered into an Asset Purchase Agreement with Lumine Group Software Solutions (Ireland) Limited, pursuant to which the Company sold its Messaging and NetworkX businesses. This transaction represented a strategic shift designed to maximize shareholder value and allow the Company to solely focus on providing cloud-centric solutions. In connection with the sale transaction, the Company determined its Messaging and NetworkX Businesses qualified for discontinued operations accounting treatment in accordance with ASC 205-20. Accordingly, the operating results of, and costs to separate the Messaging and NetworkX businesses are reported in Net loss from discontinued operations, net of taxes in the Consolidated Statements of Operations for prior periods presented. There were no assets and liabilities related to discontinued operations as of March 31, 2024 and December 31, 2023, as all balances were transferred to Lumine Group upon sale. The notes to the financial statements have been adjusted on a retrospective basis. For additional information, see Note 4. Divestitures and Discontinued Operations of the Notes to Consolidated Financial Statements in Item 1 of this Form 10-Q.

v3.24.1.u1

Basis of Presentation and Consolidation	3 Months Ended
	Mar. 31, 2024
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Basis of Presentation and Consolidation	Basis of Presentation and Consolidation Basis of Presentation and Consolidation The accompanying interim unaudited condensed consolidated financial statements have been prepared by Synchronoss and in the opinion of management, include all adjustments necessary for a fair presentation of the Company’s financial position, results of operations and cash flows for the interim periods. They do not include all of the information and footnotes required by U.S. generally accepted accounting principles (“GAAP”) for complete financial statements and should be read in conjunction with the Company’s audited consolidated financial statements and related notes included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2023. The results of operations for the three months ended March 31, 2024 are not necessarily indicative of the results to be expected for the year ending December 31, 2024. The condensed consolidated financial statements include the accounts of the Company, its wholly-owned subsidiaries and variable interest entities (“VIE”) in which the Company is the primary beneficiary and entities in which the Company has a controlling interest. Investments in less than majority-owned companies in which the Company does not have a controlling interest, but does have significant influence, are accounted for as equity method investments. Investments in less than majority-owned companies in which the Company does not have the ability to exert significant influence over the operating and financial policies of the investee are accounted for using the cost method. All material intercompany transactions and accounts are eliminated in consolidation. Unless otherwise noted, tables are presented in U.S. dollars in thousands. Certain columns and rows may not add due to the use of rounded numbers. Percentages presented are calculated from the underlying numbers in thousands. Earnings per share amounts are computed independently for earnings from continuing operations, earnings from discontinued operations and net earnings. As a result, the sum of per-share amounts may not equal the total. We have reclassified certain prior year amounts to conform with current year presentation. Unless otherwise noted, all amounts and disclosures included in the Notes to Consolidated Financial Statements reflect only the Company's continuing operations except for the Consolidated Statements of Cash Flows, which are presented for the whole company for the three months ended March 31, 2023. For supplemental cash flow disclosures, see Note 4. Divestitures and Discontinued Operations of the Notes to Consolidated Financial Statements in Item 1 of this Form 10-Q. During the fourth quarter of 2023 there was a change in the capital structure due to a reverse stock split, which decreased the number of common shares outstanding. The Company retroactively displayed the effect of the change in the Consolidated Balance Sheets, and retroactively adjusted the computations of basic and diluted EPS for all periods presented on the Consolidated Statement of Operations. For additional information, see Note 11. Capital Structure of the Notes to Consolidated Financial Statements in Item 1 of this Form 10-Q. For further information about the Company’s basis of presentation and consolidation or its significant accounting policies, refer to the consolidated financial statements and footnotes thereto included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2023. Recently Issued Accounting Standards Standards issued not yet adopted Standard Description Effect on the financial statements Update 2024-01 - Compensation—Stock Compensation (Topic 718) - Scope Application of Profits Interest and Similar Awards The amendments in this Update related to the scope application issue apply to all reporting entities that account for profits interest awards as compensation to employees or nonemployees in return for goods or services. This Update provides specific examples to help stakeholders to determine whether a profits interest award should be accounted for as a share-based payment arrangement (Topic 718) or similar to a cash bonus or profit-sharing arrangement (Topic 710, Compensation—General, or other Topics). The Company continues to evaluate these changes and does not anticipate any material impact on the Company’s consolidated financial position or results of operations upon adoption. Planned date of adoption: January 1, 2025 Update 2023-09 - Income Taxes (Topic 740) - Improvements to Income Tax Disclosures The amendments in this Update related to the rate reconciliation and income taxes paid disclosures improve the transparency of income tax disclosures by requiring (1) consistent categories and greater disaggregation of information in the rate reconciliation and (2) income taxes paid disaggregated by jurisdiction. The Company continues to evaluate these changes and does not anticipate any material impact on the Company’s consolidated financial position or results of operations upon adoption. Planned date of adoption: January 1, 2025 Update 2023-07 - Segment Reporting (Topic 280) - Improvements to Reportable Segment Disclosures The amendments in this Update improve reportable segment disclosure requirements, primarily through enhanced disclosures about significant segment expenses. The amendments in this Update Requires that a public entity that has a single reportable segment provide all the disclosures required by the amendments in this Update and all existing segment disclosures in Topic 280. The Company continues to evaluate these changes and does not anticipate any material impact on the Company’s consolidated financial position or results of operations upon adoption. Planned date of adoption: January 1, 2025

v3.24.1.u1

Revenue	3 Months Ended
	Mar. 31, 2024
Revenue from Contract with Customer [Abstract]
Revenue	Revenue Disaggregation of revenue The Company disaggregates revenue from contracts with customers into the nature of the products and services and geographical regions. The Company’s geographic regions are the Americas, Europe, the Middle East and Africa (“EMEA”), and Asia Pacific (“APAC”). The majority of the Company’s revenue is from the technology, media, and telecom (“TMT”) sector. Three Months Ended March 31, 2024 Three Months Ended March 31, 2023 Cloud NetworkX Messaging2 Total Cloud NetworkX1 Messaging2 Total Geography: Americas $ 39,579  $ —  $ 62  $ 39,641  $ 37,414  $ 394  $ 513  $ 38,321  APAC 1,548  —  —  1,548  1,647  —  —  1,647  EMEA 1,776  —  —  1,776  2,017  —  —  2,017  Total $ 42,903  $ —  $ 62  $ 42,965  $ 41,078  $ 394  $ 513  $ 41,985  Service Line: Professional Services $ 3,773  $ —  $ —  $ 3,773  $ 4,661  $ —  $ —  $ 4,661  Transaction Services —  —  —  —  127  —  —  127  Subscription Services 39,130  —  13  39,143  35,886  394  513  36,793  License —  —  49  49  404  —  —  404  Total $ 42,903  $ —  $ 62  $ 42,965  $ 41,078  $ 394  $ 513  $ 41,985  _____________________________ 1    Includes revenue recognized in prior periods associated with residual NetworkX contracts not included in the Asset Purchase Agreement with Lumine Group. 2    Includes revenue recognized in the current and prior periods associated with residual Messaging contracts not included in the Asset Purchase Agreement with Lumine Group. Trade Accounts Receivable and Contract balances The Company classifies its right to consideration in exchange for deliverables as either a receivable or a contract asset. A receivable is a right to consideration that is unconditional (i.e. only the passage of time is required before payment is due). For example, the Company recognizes a receivable for revenues related to its time and materials and transaction or volume-based contracts. The Company presents such receivables in Trade accounts receivable, net in its consolidated statements of financial position at their net estimated realizable value. The Company maintains an allowance for credit losses to provide for the estimated amount of receivables that may not be collected. The allowance is based upon an assessment of customer creditworthiness, historical payment experience, the age of outstanding receivables and other applicable factors. A contract asset is a right to consideration that is conditional upon factors other than the passage of time. For example, the Company would record a contract asset if it records revenue on a professional services engagement but are not entitled to bill until the Company achieves specified milestones. Contract asset balance was nil and $1.2 million as of March 31, 2024 and December 31, 2023, respectively. Amounts collected in advance of services being provided are accounted for as contract liabilities, which are presented as deferred revenue on the accompanying balance sheet and are realized with the associated revenue recognized under the contract. Nearly all of the Company's contract liabilities balance is related to services revenue, primarily subscription services contracts. The Company’s contract assets and liabilities are reported in a net position on a customer basis at the end of each reporting period. Significant changes in the contract liabilities balance (current and non-current) during the period are as follows: Contract Liabilities1 Balance at December 31, 2023 $ 1,095  Revenue recognized in the period (42,947) Amounts billed but not initially recognized as revenue 42,508  Balance at March 31, 2024 $ 656  ________________________________ 1    Comprised of Deferred Revenue. $1.0 million of revenue recognized in the period was included in the contract liability balance at the beginning of the period. Transaction price allocated to the remaining performance obligations Topic 606 requires that the Company disclose the aggregate amount of transaction price that is allocated to performance obligations that have not yet been satisfied as of March 31, 2024. The Company has elected not to disclose transaction price allocated to remaining performance obligations for: 1.Contracts with an original duration of one year or less, including contracts that can be terminated for convenience without a substantive penalty; 2.Contracts for which the Company recognizes revenues based on the right to invoice for services performed; 3.Variable consideration allocated entirely to a wholly unsatisfied performance obligation or to a wholly unsatisfied promise to transfer a distinct good or service that forms part of a single performance obligation in accordance with Topic 606 Section 10-25-14(b), for which the criteria in Topic 606 Section 10-32-40 have been met. This applies to a limited number of situations where the Company is dependent upon data from a third party or where fees are highly variable. Many of the Company’s performance obligations meet one or more of these exemptions. Specifically, the Company has excluded the following from the Company’s remaining performance obligations, all of which will be resolved in the period in which amounts are known: •consideration for future transactions, above any contractual minimums •consideration for success-based transactions contingent on third party data •credits for failure to meet future service level requirements As of March 31, 2024, the aggregate amount of transaction price allocated to remaining performance obligations, other than those meeting the exclusion criteria above, was $214.0 million, of which approximately 61.5 percent is expected to be recognized as revenues within 2 years, and the remainder thereafter. Estimates of revenue expected to be recognized in future periods also exclude unexercised customer options to purchase services that do not represent material rights to the customer. Customer options that do not represent a material right are only accounted for in accordance with Topic 606 when the customer exercises its option to purchase additional goods or services.

v3.24.1.u1

Divestitures and Discontinued Operations	3 Months Ended
	Mar. 31, 2024
Discontinued Operations and Disposal Groups [Abstract]
Divestitures and Discontinued Operations	Divestitures and Discontinued Operations Discontinued Operations Messaging and NetworkX Businesses Sale On October 31, 2023 (the “Closing Date”), Synchronoss Technologies, Inc. and certain of its affiliated entities (such entities, together with the Company, the “Company Group”) entered into an Asset Purchase Agreement (the “Agreement”) with Lumine Group Software Solutions (Ireland) Limited, a private limited company incorporated under the laws of Ireland, Lumine Group UK Holdco Ltd, Incognito Software Systems Inc., Lumine Group US Holdco, Inc., Lumine Group Australia Holdco Pty Ltd, Openwave Messaging (Ireland) Limited, Razersight Software Solutions Ireland Limited, Spatial Software Solutions Ireland Limited, Razorsight Software Solutions US Inc., and Openwave Messaging US Inc. (such entities, the “Buyer”), pursuant to which the Company Group sold its Messaging and NetworkX businesses (the “Messaging and NetworkX Businesses”) to Buyer (the “Transaction”) for a total purchase price of up to $41,800,000 (the “Purchase Price”), and Buyer assumed certain liabilities of the Messaging and Digital Businesses. Lumine Group Inc., the parent entity of Lumine Group Software Solutions (Ireland) Limited, guaranteed certain obligations of Buyer under the Agreement pursuant to a separate Limited Guaranty, by and between Lumine Group Inc. and the Company, dated as of the date of the Agreement. The Purchase Price, which is subject to set-off rights in certain circumstances and certain adjustments, is payable as follows: (i) $31,300,000 (as adjusted) was paid in cash to the Company on the Closing Date, (ii) an additional $7,200,000 was deposited by Buyer into an escrow account on the Closing Date (which amount will remain in escrow until reconciliation of a net tangible asset adjustment), with any amounts in such escrow account to be released from escrow to either Buyer or the Company, based on whether such reconciliation indicates a deficit or a surplus in net tangible assets relative to a negotiated target amount, following such reconciliation process, which could take in excess of 150 days following the Closing Date for the initial portion of the net tangible asset reconciliation and 300 days or more following the Closing Date for reconciliation of certain specified assets to be completed, (iii) an additional $300,000 in cash (which amount was not deposited into an escrow account) may become payable to the Company in accordance with the terms of the Agreement in the event that the voluntary disclosure process with respect to certain sales tax matters related to the Messaging and NetworkX Businesses are resolved by the Company within 9 months following the Closing Date, and (iv) an additional amount of up to $3,000,000 in cash (which amount was not deposited into an escrow account) may become payable to the Company as an earn-out based on the achievement of specified gross revenue targets for the Messaging and NetworkX Businesses in fiscal year 2023. Pursuant to the Certificate of Designations of the Series B Perpetual Non-Convertible Preferred Stock, on November 3, 2023 the Company redeemed 9,874 shares of its outstanding Series B Preferred Stock by using $10,000,000 of the Purchase Price, of which $9.9 million was related to principal and $0.1 million was related to accrued dividend. This transaction represents a strategic shift designed to maximize shareholder value and allow the Company to solely focus on providing cloud-centric solutions. In connection with the sale transaction, the Company determined its Messaging and NetworkX Businesses qualified for discontinued operations accounting treatment in accordance with ASC 205-20. During the fourth quarter of 2023 the Company allocated $28.6 million goodwill to the transaction using level 3 estimates, and recognized a loss on divestiture of $16.4 million reported in Loss on divestiture in the Consolidated Statements of Operations. The Company received $31.3 million in cash proceeds from the sale of Messaging and NetworkX, which was offset by $0.4 million of assumed transaction expenses and $7.2 million of operating cash on the divested entities. Total consideration for the sale also included $1.5 million of estimated deferred consideration, in addition to the cash received in the fourth quarter of 2023. The following tables set forth details of net income from discontinued operations for the three months ended March 31, 2024 and 2023, related to Messaging and NetworkX Businesses sale. Three Months Ended March 31, 2024 2023 Net revenues $ —  $ 15,723  Costs and expenses: Cost of revenues* —  9,421  Research and development —  1,991  Selling, general and administrative —  2,343  Restructuring charges —  3  Depreciation and amortization —  3,588  Total costs and expenses —  17,346  Loss from operations —  (1,623) Interest income —  1  Other expense, net —  44  Loss from operations, before taxes —  (1,578) Provision for income taxes —  (764) Net loss $ —  $ (2,342) _____________________________ 1    Cost of revenues excludes depreciation and amortization which are shown separately. There were no assets and liabilities related to discontinued operations as of March 31, 2024 and December 31, 2023, as all balances were transferred to Lumine Group upon sale. The following table summarizes the significant non-cash items and capital expenditures of the discontinued operations that are included in the consolidated statements of cash flows for the three months ended March 31, 2024 and 2023: Three Months Ended March 31, 2024 2023 Operating activities: Depreciation and amortization $ —  $ 3,588  Stock-based compensation —  280  Investing activities: Additions to capitalized software $ —  $ (1,305) Divestitures Digital Experience Platform and Activation Solutions Sale On March 7, 2022, Synchronoss Technologies, Inc. and iQmetrix Global Ltd. (“iQmetrix ”), entered into an Asset Purchase Agreement, pursuant to which Synchronoss has agreed to sell its Digital Experience Platform and activation solutions (the “DXP Business”) to iQmetrix for up to a total purchase price of $14 million. The purchase price is payable as follows: (i) $7.5 million on the closing date of the Transaction, (ii) $0.5 million deposited into an escrow account on the Closing Date, (iii) $1 million paid twelve (12) months from the Closing Date, and (iv) $5 million that may be payable as an earn-out. This transaction closed on May 11, 2022. The Company received the $7.5 million cash payment on the transaction close date. The Company received the $0.5 million payment in escrow during the third quarter of 2022 in accordance with the terms of the Asset Purchase Agreement. The remaining $1 million escrow payment has not been received by the Company in accordance with the agreement. As of December 31, 2023 the Company fully reserved for the asset and related receivables recorded within the Selling, general and administrative expenses line item on the Consolidated Statements of Income, and is pursuing collection of the payment. The book value of the divested intangible assets associated with the DXP Business was $2.3 million. For the goodwill allocation, the fair value of the core reporting unit was estimated using a combination of the income approach, which incorporates the use of the discounted cash flow method, and the market approach, which incorporates the use of earnings and revenue multiples based on market data. Based on the fair value of the core reporting unit and the aggregate consideration received in the transaction, the Company determined the attributable fair value of goodwill to the DXP Business was $7.6 million. The transaction resulted in a $2.5 million gain for the year ended December 31, 2022.

v3.24.1.u1

Accounts Receivable Securitization Facility	3 Months Ended
	Mar. 31, 2024
Receivables [Abstract]
Accounts Receivable Securitization Facility	Accounts Receivable Securitization Facility On June 23, 2022 (the “Closing Date”), the Company and certain of its subsidiaries (together with the Company, the “Company Group”) entered into a $15 million accounts receivable securitization facility (the “A/R Facility”) with Norddeutsche Landesbank Girozentrale. The A/R Facility transaction includes (i) Receivables Purchase Agreements (the “Receivables Purchase Agreements”) dated as of the Closing Date, among the Company, as initial servicer, SN Technologies, LLC, a wholly owned special purpose subsidiary of the Company (“SN Technologies”), as seller, Norddeutsche Landesbank Girozentrale, as administrative agent (the “Administrative Agent”), and the purchasers party thereto, the group agents party thereto and the originators party thereto; (ii) Purchase and Sale Agreements (the “Purchase and Sale Agreements”) dated as of the Closing Date, between the Company Group, as originators (the “Originators”), and SN Technologies, as purchaser; (iii) the Administration Agreement (the “Administration Agreement”) dated as of the Closing Date, between the Company, as servicer, and Finacity Corporation, as administrator; and (iv) the Performance Guaranty (the “Performance Guaranty”) dated as of the Closing Date made by the Company in favor of the Administrative Agent. Pursuant to the Purchase and Sale Agreements, the Originators will sell existing and future accounts receivable (and related assets) (the “Receivables”) to SN Technologies in exchange for cash and/or subordinated notes. The Originators and SN Technologies intend the transactions contemplated by the Purchase and Sale Agreements to be true sales to SN Technologies by the respective Originators. Pursuant to the Receivables Purchase Agreement, SN Technologies will in turn grant an undivided security interest to the Administrative Agent in the Receivables in exchange for a credit facility permitting borrowings of up to $15 million outstanding from time to time. Yield is payable to the Administrative Agent under the Receivables Purchase Agreements at a variable rate based on the Norddeutsche Landesbank Girozentrale’s Hanover funding rate plus a 2.35% margin. The Company’s commitment fee shall equal 0.85% per annum on the average daily unused outstanding capital. Pursuant to the Performance Guaranty, the Company guarantees the performance of the Originators of their obligations under the Purchase and Sale Agreements. The Company has not agreed to guarantee any obligations of SN Technologies or the collection of any of the receivables and will not be responsible for any obligations to the extent the failure to perform such obligations by the Company or any Originators results from receivables being uncollectible on account of the insolvency, bankruptcy or lack of creditworthiness or other financial inability to pay of the related obligor. Unless earlier terminated or subsequently extended pursuant to the terms of the Receivables Purchase Agreement, the A/R Facility will expire on June 23, 2025. The foregoing description of the A/R Facility and the respective transactions contemplated thereby does not purport to be complete and is qualified in its entirety by reference to the full text of the Receivables Purchase Agreements, Purchase and Sale Agreements, Administration Agreement and Performance Guaranty, copies of which are filed as Exhibits 10.1, 10.2, 10.3 and 10.4, respectively, on Form 8-K filed with Securities and Exchange Commission on June 23, 2022. The Company drew $3.0 million on the A/R Facility on February 23, 2024, and had repaid the balance in full on March 28, 2024. The interest associated with the draw and repayment was not material for the period. The drawdown and subsequent repayment of the A/R Facility represent financing activities, as reported in the Statement of Cash Flows. As of March 31, 2024 approximately $4.7 million of the Company’s receivables are held by SN Technologies. As of March 31, 2024 there were no outstanding borrowings against the A/R facility and $3.8 million was available for the Company to draw under the A/R Facility.

v3.24.1.u1

Fair Value Measurements	3 Months Ended
	Mar. 31, 2024
Fair Value Disclosures [Abstract]
Fair Value Measurements	Fair Value Measurements In accordance with accounting principles generally accepted in the United States, fair value is defined as the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. A three-level hierarchy prioritizes the inputs used to measure fair value as follows: •Level 1 - Observable inputs - quoted prices in active markets for identical assets and liabilities; •Level 2 - Observable inputs other than the quoted prices in active markets for identical assets and liabilities includes quoted prices for similar instruments, quoted prices for identical or similar instruments in inactive markets, and amounts derived from valuation models where all significant inputs are observable in active markets; and •Level 3 - Unobservable inputs - includes amounts derived from valuation models where one or more significant inputs are unobservable and require the Company to develop relevant assumptions. The Company had $19.1 million and $24.6 million of cash and cash equivalents as of March 31, 2024 and December 31, 2023, respectively. The company had nil and $12.5 million in money market accounts, measured as Level 1 inputs as of March 31, 2024 and December 31, 2023, respectively.

v3.24.1.u1

Note Receivable	3 Months Ended
	Mar. 31, 2024
Equity Method Investments and Joint Ventures [Abstract]
Note Receivable	Note Receivable Sequential Technology International, LLC During the second quarter of 2020, the Company entered into an agreement with Sequential Technology International, LLC (“STIN”) and AP Capital Holdings II, LLC (“APC”) to divest its remaining equity interest in STIN as well as settle its paid-in-kind purchase money note (“PIK note”) and certain amounts due as of December 31, 2019 in consideration for a $9.0 million secured promissory note (the “Note”). As of December 31, 2022, the carrying value of the Note after the consideration of the allowance for credit loss was approximately $4.8 million. The Company determined the allowance on the Note using a discounted cash flow analysis, which discounts the expected future cash flows of the asset to determine the collectible amount. During the third quarter of 2023, the interest payment for the Note was not received by the Company from STIN. In the third quarter of 2023 the Company reassessed the collectability of the Note and determined that a full allowance for credit losses was required equal to the carrying value of the Note, recorded within the Selling, general and administrative expenses line item on the Consolidated Statements of Operations. During the first quarter of 2024, the Company entered into an agreement with STIN and APC to amend the aforementioned promissory note and reduce the principal balance to $3.0 million, forgive outstanding accrued interest and extend the maturity date of the Note to September 2027. Certain circumstances may enable the Company to receive consideration in excess of the amended principal balance. In the first quarter of 2024 the Company reassessed the collectability of the note and determined a full allowance for credit losses was required equal to the carrying value of the note. Accordingly, the modification of the terms of the Note had no net impact on the condensed consolidated financial statements for the quarter ended March 31, 2024.

v3.24.1.u1

Leases	3 Months Ended
	Mar. 31, 2024
Leases [Abstract]
Leases	Leases The Company has entered into contracts with third parties to lease a variety of assets, including certain real estate, equipment, automobiles and other assets. The Company’s leases frequently allow for lease payments that could vary based on factors such as inflation or the degree of utilization of the underlying asset. For example, certain of the Company’s real estate leases could require us to make payments that vary based on common area maintenance charges, insurance and other charges. The Company’s lease agreements do not contain any material residual value guarantees or material restrictive covenants. The Company is party to certain sublease arrangements, primarily related to the Company’s real estate leases, where it acts as the lessee and intermediate lessor. Assets under operating leases are included in Operating lease right-of-use assets, with the related short term liabilities included in Accrued expenses and long term portion included in Leases, non-current on the Consolidated Balance Sheets. Assets under finance leases are included in Property, plant and equipment, net, with the related short term liabilities included in Accrued Expenses and long term portion in Leases, non-current on the Consolidated Balance Sheets. Operating lease costs are recognized on a straight-line basis over the lease terms. Finance lease assets are amortized on a straight-line basis over the shorter of the estimated useful lives of the assets or the lease terms. The following table presents information about the Company's Right of Use (ROU) assets and lease liabilities: March 31, 2024 December 31, 2023 Operating lease assets: Non-current operating lease ROU assets $ 13,867  $ 14,791  Finance lease assets: Equipment, net 1,034  1,094  Operating lease liabilities: Lease liabilities, current1 5,939  5,838  Lease liabilities, non-current 21,448  23,037  Total operating lease liabilities $ 27,387  $ 28,875  Finance lease liabilities: Lease liabilities, current 557  562  Lease liabilities, non-current 505  556  Total finance lease liabilities $ 1,062  $ 1,118  ________________________________ 1    Amounts are included in Accrued Expenses on the Condensed Consolidated Balance Sheet. The following table presents information about lease expense and sublease income: Three Months Ended March 31, 2024 2023 Finance leases: Interest expense $ 28  $ 16  Depreciation expense $ 167  $ 114  Total finance leases $ 195  $ 130  Operating leases: Operating lease cost1 $ 1,424  $ 1,533  Other lease costs and income: Variable lease costs1 141  295  Operating lease impairments, net1 —  (3) Sublease income1 (1,019) (716) Total operating leases 546  1,109  Total net lease cost $ 741  $ 1,239  ________________________________ 1    Amounts are included in Cost of revenues, Selling, general and administrative and/or Research and development based on the function that the underlying leased asset supports which are reflected in the Condensed Consolidated Statements of Operations. The following table provides the undiscounted amount of future cash flows included in our lease liabilities at March 31, 2024 for each of the five years subsequent to December 31, 2023 and thereafter, as well as a reconciliation of such undiscounted cash flows to our lease liabilities at March 31, 2024: Operating Leases Finance Leases 2024 $ 5,904  $ 471  2025 7,876  478  2026 7,859  211  2027 6,213  —  2028 4,275  —  Total future lease payments 32,127  1,160  Less: amount representing interest (4,740) (98) Present value of future lease payments (lease liability) $ 27,387  $ 1,062  The following table provides the weighted-average remaining lease term and weighted-average discount rates for our leases: March 31, 2024 December 31, 2023 Weighted-average remaining lease term (years), weighted based on lease liability balances: Finance leases 2.08 2.19 Operating leases 4.17 4.40 Weighted-average discount rate (percentages), weighted based on the remaining balance of lease payments: Finance leases 9.6% 9.3% Operating leases 8.0% 8.0% The following table provides certain cash flow and supplemental noncash information related to our lease liabilities: Three Months Ended March 31, 2024 2023 Cash paid for amounts included in the measurement of lease liabilities: Finance leases $ 186  $ 134  Operating leases 1,961  1,997  Lease liabilities arising from obtaining right-of-use assets: Finance leases $ 105  $ 294

v3.24.1.u1

Debt	3 Months Ended
	Mar. 31, 2024
Debt Disclosure [Abstract]
Debt	Debt Offering of Senior Notes On June 30, 2021, the Company closed its underwritten public offering of $120.0 million aggregate principal amount of 8.375% senior notes due 2026 at a par value of $25.00 per senior note (the “Senior Notes”). The offering was conducted pursuant to an underwriting agreement (the “Notes Underwriting Agreement”) dated June 25, 2021, by and among the Company and B. Riley Securities, Inc., as representative of the several underwriters (the “Notes Underwriters”). At the closing, the Company issued $125.0 million aggregate principal amount of Senior Notes, inclusive of $5.0 million aggregate principal amount of Senior Notes issued pursuant to the full exercise of the Notes Underwriters’ option to purchase additional Senior Notes. The Notes Underwriting Agreement contains customary representations, warranties and covenants of the Company, customary conditions to closing, indemnification obligations of the Company and the Notes Underwriters, including for liabilities under the Securities Act, other obligations of the parties and termination provisions. On June 30, 2021, the Company entered into an indenture (the “Base Indenture”) and a supplemental indenture (the “First Supplemental Indenture” and, together with the Base Indenture, the “Indenture”) with The Bank of New York Mellon Trust Company National Association, as trustee (the “Trustee”), between the Company and the Trustee. The Indenture establishes the form and provides for the issuance of the Senior Notes. The Senior Notes are senior unsecured obligations of the Company and rank equally in right of payment with all of the Company’s existing and future senior unsecured and unsubordinated indebtedness. The Senior Notes are effectively subordinated in right of payment to all of the Company’s existing and future secured indebtedness to the extent of the value of the assets securing such indebtedness and structurally subordinated to all existing and future indebtedness of the Company’s subsidiaries, including trade payables. The Senior Notes bear interest at the rate of 8.375% per annum. Interest on the Senior Notes is payable quarterly in arrears on January 31, April 30, July 31 and October 31 of each year, commencing on July 31, 2021. The Senior Notes will mature on June 30, 2026, unless redeemed prior to maturity. The Company may, at its option, at any time and from time to time, redeem the Senior Notes for cash in whole or in part (i) on or after June 30, 2022 and prior to June 30, 2023, at a price equal to $25.75 per Senior Note, plus accrued and unpaid interest to, but excluding, the date of redemption, (ii) on or after June 30, 2023 and prior to June 30, 2024, at a price equal to $25.50 per Senior Note, plus accrued and unpaid interest to, but excluding, the date of redemption, (iii) on or after June 30, 2024 and prior to June 30, 2025, at a price equal to $25.25 per Senior Note, plus accrued and unpaid interest to, but excluding, the date of redemption, and (iv) on or after June 30, 2025 and prior to maturity, at a price equal to 100% of their principal amount, plus accrued and unpaid interest to, but excluding, the date of redemption. On and after any redemption date, interest will cease to accrue on the redeemed Senior Notes. The Company has not redeemed any of the Senior Notes as of March 31, 2024. The Indenture contains customary events of default and cure provisions. If an uncured default occurs and is continuing, the Trustee or the holders of at least 25% of the principal amount of the Senior Notes may declare the entire amount of the Senior Notes, together with accrued and unpaid interest, if any, to be immediately due and payable. In the case of an event of default involving the Company’s bankruptcy, insolvency or reorganization, the principal of, and accrued and unpaid interest on, the principal amount of the Senior Notes, together with accrued and unpaid interest, if any, will automatically, and without any declaration or other action on the part of the Trustee or the holders of the Senior Notes, become due and payable. On October 25, 2021, the Company entered into an At Market Issuance Sales Agreement (the “Sales Agreement”) between the Company and B. Riley Securities, Inc. (the “Agent”), a related party, pursuant to which the Company may offer and sell, from time to time, up to $18.0 million of the Company’s 8.375% Senior Notes due 2026. Sales of the additional Senior Notes pursuant to the Sales Agreement, if any, may be made in transactions that are deemed to be “at the market offerings” as defined in Rule 415 under the Securities Act of 1933, as amended (the “Securities Act”). Under the Sales Agreement, the Agent will be entitled to compensation of 2.0% of the gross proceeds of all notes sold through it as the Company’s agent. During the fourth quarter of 2021, the Company sold an additional $16.1 million aggregate principal amount of Senior Notes pursuant to the Sales Agreement. The additional Senior Notes sold have terms identical to the initial Senior Notes and are fungible and vote together with, the initial Senior Notes. The Senior Notes are listed and trade on The Nasdaq Global Market under the symbol “SNCRL.” The carrying amounts of the Company’s borrowings were as follows: March 31, 2024 December 31, 2023 8.375% Senior Notes due 2026 $ 141,077  $ 141,077  Unamortized discount and debt issuance cost1 (4,428) (4,862) Carrying value of Senior Notes $ 136,649  $ 136,215  ________________________________ 1    Debt issuance costs are deferred and amortized into interest expense using the effective interest method. Fair value of Debt The fair value of the 2021 Non-Convertible Senior Notes due 2026 was determined based on the closing trading price of the Senior Notes as of March 31, 2024 and is categorized accordingly as Level 2 in the fair value hierarchy. The Company is in compliance with its debt covenants as of March 31, 2024. Fair Value Carrying Amount (Level 1) (Level 2) (Level 3) Total Balance at December 31, 2023 $ 136,215  $ —  $ 107,557  $ —  $ 107,557  Balance at March 31, 2024 $ 136,649  $ —  $ 119,916  $ —  $ 119,916  Interest expense The following table summarizes the Company’s interest expense: Three Months Ended March 31, 2024 2023 2021 Non-Convertible Senior Notes due 2026: Amortization of debt issuance costs $ 408  $ 370  Interest on borrowings 2,954  2,954  Amortization of debt discount 26  23  Other1 129  107  Total $ 3,517  $ 3,454  ________________________________ 1    Includes interest on uncertain tax provisions.

v3.24.1.u1

Accumulated Other Comprehensive (Loss) / Income	3 Months Ended
	Mar. 31, 2024
Accumulated Other Comprehensive Income (Loss), Net of Tax [Abstract]
Accumulated Other Comprehensive (Loss) / Income	Accumulated Other Comprehensive (Loss) / Income The changes in accumulated other comprehensive (loss) income during the three months ended March 31, 2024 were as follows: Balance at December 31, 2023 Other comprehensive loss Tax effect Balance at March 31, 2024 Foreign currency $ (22,212) $ (6,109) $ —  $ (28,321) Unrealized loss on intercompany foreign currency transactions (3,520) —  —  (3,520) Total $ (25,732) $ (6,109) $ —  $ (31,841)

v3.24.1.u1

Capital Structure	3 Months Ended
	Mar. 31, 2024
Stockholders' Equity Note [Abstract]
Capital Structure	Capital Structure Reverse Stock Split On December 4, 2023, the Company’s stockholders approved proposals at a special meeting of stockholders (the “Special Meeting”) amending the Company’s Restated Certificate of Incorporation (as amended, the “Certificate of Incorporation”), to effect a reverse stock split of the Company’s common stock, $0.0001 par value (“Common Stock”), at a ratio in the range of 1-for-5 to 1-to-20, and an associated reduction in the number of shares of Common Stock the Company is authorized to issue. On December 4, 2023, the Company’s Board of Directors (the “Board”) approved a final split ratio of 1-for-9 (the “Reverse Stock Split”) where each nine (9) shares of Common Stock issued and outstanding immediately prior to the Effective Time shall, automatically and without any action on the part of the respective holders thereof, be combined and converted into one (1) share of Common Stock. Following such approvals, the Company filed an amendment to the Certificate of Incorporation (the “Certificate of Amendment”) to effect the Reverse Stock Split with the Secretary of State of the State of Delaware on December 8, 2023 as of 4:01 p.m. Eastern Time. The Certificate of Amendment states that the Company is authorized to issue two classes of stock to be designated common stock (“Common Stock”) and preferred stock (“Preferred Stock”). The number of shares of Common Stock authorized to be issued is sixteen million six hundred sixty-six thousand six hundred sixty-seven (16,666,667), par value $0.0001 per share, and the number of shares of Preferred Stock authorized to be issued is ten million (10,000,000), par value $0.0001 per share. As of the opening of trading on December 11, 2023, the Company’s Common Stock began trading on a post-split basis under CUSIP number 87157B400. The Company’s Common Stock will continue to trade on the Nasdaq Capital Market under the symbol “SNCR.” The Reverse Stock Split was effected simultaneously for all shares of Common Stock issued and outstanding, and affected all holders of the Company’s Common Stock uniformly and does not affect any stockholder’s percentage ownership interests in the Company, except with respect to the treatment of fractional shares. The Company did not issue fractional shares for post-Reverse Stock Split shares in connection with the Reverse Stock Split. Stockholders who otherwise were entitled to receive a fractional share of Common Stock had such fractional share rounded up to the nearest whole share. The Company retroactively displayed the effect of the Reverse Stock Split change in the Consolidated Balance Sheets, and retroactively adjusted the computations of basic and diluted EPS for all periods presented on the Consolidated Statement of Operations. As of March 31, 2024, the Company’s authorized capital stock was 26,666,667 shares of stock with a par value of $0.0001, of which 16,666,667 shares were designated as common stock and 10,000,000 shares were designated as preferred stock, 150,000 of which were designated Series B Perpetual Non-Convertible Preferred Stock. Common Stock Each holder of common stock is entitled to vote on all matters and is entitled to one vote for each share held. Dividends on common stock will be paid when, and if, declared by the Company’s Board of Directors. No dividends have ever been declared or paid by the Company. Preferred Stock The Company’s Board of Directors (the “Board”) is authorized to issue preferred shares and has the discretion to determine the rights, preferences, privileges and restrictions, including voting rights, dividend rights, conversion rights, redemption privileges and liquidation preferences of preferred stock. Series B Non-Convertible Preferred Stock On June 30, 2021, the Company closed a private placement of 75,000 shares of its Series B Perpetual Non-Convertible Preferred Stock, par value $0.0001 per share, with an initial liquidation preference of $1,000 per share (the “Series B Preferred Stock”), for net proceeds of $72.5 million (the “Series B Transaction”). The sale of the Series B Preferred Stock was pursuant to the Series B Preferred Stock Purchase Agreement, dated as of June 24, 2021 (the “Series B Purchase Agreement”), between the Company and B. Riley Principal Investments, LLC (“BRPI”). In connection with the closing of the Series B Transaction, the Company (i) filed a Certificate of Designation with the State of Delaware setting forth the rights, preferences, privileges, qualifications, restrictions and limitations on the Series B Preferred Stock (the “Series B Certificate”) and (ii) entered into an Investor Rights Agreement with B. Riley Financial, Inc. (“B. Riley Financial”) and BRPI setting forth certain governance and registration rights of B. Riley Financial with respect to the Company. Certificate of Designation of the Series B Preferred Stock The rights, preferences, privileges, qualifications, restrictions and limitations of the shares of Series B Preferred Stock are set forth in the Series B Certificate. Under the Series B Certificate, the holders of the Series B Preferred Stock are entitled to receive, on each share of Series B Preferred Stock on a quarterly basis, an amount equal to the dividend rate, as described in the following sentence, divided by four and multiplied by the then-applicable Liquidation Preference per share of Series B Preferred Stock (collectively, the “Preferred Dividends”). The dividend rate is (1) 9.5% per annum for the period commencing on June 30, 2021 and ending on and including December 31, 2021, (2) 13% per annum for the year commencing on January 1, 2022 and ending on and including December 31, 2022; and (3) 14% per annum for the year commencing on January 1, 2023 and thereafter. The Preferred Dividends are due in cash on January 1, April 1, July 1 and October 1 of each year (each, a “Series B Dividend Payment Date”). The Company may choose to pay the Series B Preferred Dividends in cash or in additional shares of Series B Preferred Stock. In the event the Company does not declare and pay a dividend in cash on any Series B Dividend Payment Date, the unpaid amount of the Preferred Dividend will be added to the Liquidation Preference. As of March 31, 2024, the Liquidation Value and Redemption Value of the Series B Preferred Shares was $63.0 million. Each share of Series B Preferred Stock will also be redeemable at the option of the holder upon the occurrence of a “Fundamental Change” at (i) par in the case of a payment in cash or (ii) 1.5 times par in the case of payment in shares of Common Stock (such shares being, “Registrable Securities”), subject to certain limitations on the amount of stock that could be issued to the holders of Series B Stock. In addition, the Company will be permitted to redeem outstanding shares of the Series B Preferred Stock at any time for the sum of the then-applicable Liquidation Preference and the accrued but unpaid dividends. Pursuant to the Series B Certificate, the Company will be required to use (i) the first $50.0 million of proceeds from certain transactions (i.e., disposition, sale of assets, tax refunds) received by the Company to redeem for cash, shares of the Series B Preferred Stock, on a pro rata basis among each holder of Series B Preferred Stock and (ii) the next $25.0 million of proceeds from certain transactions received by the Company may be used by the Company to buy back shares of Common Stock and to the extent, not used for such purpose by the Company, to redeem, for cash, shares of the Series B Preferred Stock, on a pro rata basis among each holder of the Series B Preferred Stock. The Company shall be required to obtain the prior written consent of the holders holding at least a majority of the outstanding shares of the Series B Preferred Stock before taking certain actions, including: (i) certain dividends, repayments and redemptions; (ii) any amendment to the Company’s certificate of incorporation that adversely affects the rights, preferences, privileges or voting powers of the Series B Preferred Stock; and (iii) issuances of stock ranking senior or equivalent to shares of the Series B Preferred Stock (including additional shares of the Series B Preferred Stock) in the priority of payment of dividends or in the distribution of assets upon any liquidation, dissolution or winding up of the Company. Other than with respect to the foregoing consent rights, the Series B Preferred Stock is non-voting stock. Investor Rights Agreement On June 30, 2021, the Company, B. Riley Financial and BRPI entered into an Investor Rights Agreement (the “Investor Rights Agreement”). Pursuant to the Investor Rights Agreement, for so long as affiliates of B. Riley Financial beneficially own at least 10% of the outstanding shares of common stock (unless such equity threshold percentage is not met due to dilution from equity issuances), B. Riley Financial is entitled to nominate one Class II director (the “B. Riley Nominee”) to the Company’s board of directors (the “Board”), who shall be an employee of B. Riley Financial or its affiliates and is approved by the Board, such approval not to be unreasonably withheld. For so long as affiliates of B. Riley Financial beneficially own 5% or more but less than 10% of the outstanding shares of common stock (unless such equity threshold percentage is not met due to dilution from equity issuances), B. Riley Financial is entitled to certain board observer rights. A summary of the Company’s Series B Perpetual Non-Convertible Preferred Stock balance at March 31, 2024 and changes during the three months ended March 31, 2024, are presented below: Series B Preferred Stock Shares Amount Balance at December 31, 2023 61  $ 58,802  Balance at March 31, 20241 61  $ 58,802  ________________________________ 1    Series B preferred stock net principal balance of $58.8 million is presented as gross principal balance of $60.8 million net of $2.0 million unamortized issuance costs. The Company paid Series B Perpetual Non-Convertible Preferred Stock dividend of $2.1 million in cash for the three months ended March 31, 2024. On April 1, 2024 the Company paid the accrued Series B Perpetual Non-Convertible Preferred Stock dividend of $2.1 million in cash.

v3.24.1.u1

Stock Plans	3 Months Ended
	Mar. 31, 2024
Share-Based Payment Arrangement [Abstract]
Stock Plans	Stock Plans On December 8, 2023 the Company filed an amendment to the Certificate of Amendment to effect the Reverse Stock Split with the Secretary of State of the State of Delaware. The Certificate of Amendment states that the Company is authorized to issue 16,666,667 shares of Common Stock, par value $0.0001 per share, and 10,000,000 shares of Preferred Stock, par value $0.0001 per share, 150,000 of which were designated Series B Perpetual Non-Convertible Preferred Stock. As of March 31, 2024, the Company maintains two stock-based compensation plans, the 2015 Equity Incentive Plan (the “2015 Plan”) and the 2017 New Hire Equity Incentive Plan (“2017 Plan”). The maximum number of shares of common stock authorized for issuance under the 2015 Plan is 4,688,576 shares as of March 31, 2024. The maximum number of shares of common stock authorized for issuance under the 2017 Plan is 229,635 shares as of March 31, 2024. As of March 31, 2024, there were 0.8 million shares available for the grant or award under the Company’s 2015 Plan and 0.1 million shares available for the grant or award under the Company’s 2017 Plan. The Company’s performance based cash unit (“PBCU”) awards granted to employees under the Long Term Incentive (“LTI”) Plans have been accounted for as liability awards, due to the Company’s intent and the ability to settle such awards in cash upon vesting and the Company has reflected such awards in accrued expenses on the Condensed Consolidated Balance Sheet. As of March 31, 2024, the liability for such awards is approximately $0.5 million. Stock-Based Compensation The following table summarizes stock-based compensation expense related to all of the Company’s stock awards included by operating expense categories, as follows: Three Months Ended March 31, 2024 2023 Cost of revenues $ 23  $ 79  Research and development 223  471  Selling, general and administrative 864  909  Total stock-based compensation expense $ 1,110  $ 1,459  The following table summarizes stock-based compensation expense related to all of the Company’s stock awards included by award type, as follows: Three Months Ended March 31, 2024 2023 Stock options $ 198  $ 422  Restricted stock awards 428  679  Performance based cash units 484  358  Total stock-based compensation before taxes $ 1,110  $ 1,459  Tax benefit $ 252  $ 312  The total stock-based compensation cost related to unvested equity awards as of March 31, 2024 was approximately $2.6 million. The expense is expected to be recognized over a weighted-average period of approximately 1.5 years. The total stock-based compensation cost related to unvested performance based cash units as of March 31, 2024 was approximately $1.5 million. The expense is expected to be recognized over a weighted-average period of approximately 1.2 years. Stock Options The Company uses the Black-Scholes option pricing model for determining the estimated fair value for stock options. The weighted-average assumptions used in the Black-Scholes option pricing model are as follows:  Three Months Ended March 31, 2024 2023 Expected stock price volatility 45.9  % 72.5  % Risk-free interest rate 2.3  % 4.3  % Expected life of options (in years) 2.47 4.28 Expected dividend yield 0.0  % 0.0  % Weighted-average fair value of the options $ 3.80  $ 5.39  The following table summarizes information about stock options outstanding as of March 31, 2024: Number of Options Weighted-Average Exercise Price Weighted-Average Remaining Contractual Term (Years) Aggregate Intrinsic Value Outstanding at December 31, 2023 649  $ 30.44  Options Granted 1  6.26  Options Exercised —  —  Options Cancelled (148) 36.62  Outstanding at March 31, 2024 502  $ 29.37  4.10 $ 14  Vested and exercisable at March 31, 2024 319  $ 38.63  3.51 $ —  The total intrinsic value of stock options exercisable was nil as of March 31, 2024 and 2023, respectively. The total intrinsic value of stock options exercised was nil and nil during the three months ended March 31, 2024 and 2023, respectively. Awards of Restricted Stock and Performance Stock A summary of the Company’s unvested restricted stock at March 31, 2024, and changes during the three months ended March 31, 2024, is presented below: Number of Awards Weighted- Average Grant Date Fair Value Unvested at December 31, 2023 491  $ 10.88  Granted 2  6.26  Granted adjustment1 38  12.24  Vested (53) 9.94  Forfeited (39) 10.85  Unvested at March 31, 2024 439  $ 10.56  ___________________________ 1    Represents performance based cash units grants that vested and were paid out in form of shares of stock during the period and changes in unvested performance based restricted stock awards due to performance adjustments. Restricted stock awards are granted subject to service conditions or service and performance conditions. Restricted stock awards (“RSA”) and performance based restricted stock awards (“PRSA”) are measured at the closing stock price at the date of grant and the expense is recognized straight line over the requisite service period. Performance Based Cash Units Performance based cash units generally vest at the end of a three-year period based on service and achievement of certain performance objectives determined by the Company’s Board of Directors. A summary of the Company’s outstanding performance based cash units at March 31, 2024 and changes during the three months ended March 31, 2024, is presented below: Number of Units Period End Fair Value Outstanding at December 31, 2023 507  $ 6.21  Granted —  —  Granted adjustment1 (162) —  Vested and distributed2 (38) —  Forfeited (30) —  Outstanding at March 31, 2024 277  $ 8.35  ___________________________ 1    Includes changes in the outstanding PBCU due to performance adjustments. 2    Includes earned PBCU that vested and were distributed to participants during the period. Performance based cash units are measured at the closing stock price at the reporting period end date and the expense is recognized straight line over the requisite service period. The expense for the period will increase or decrease based on updated fair values of these units at each reporting date. Unvested units’ fluctuations are shown as adjustments to units granted in the table above. These fluctuations are based on the percentage achievement of the performance metrics at the end of each reporting period.

v3.24.1.u1

Restructuring	3 Months Ended
	Mar. 31, 2024
Restructuring and Related Activities [Abstract]
Restructuring	Restructuring The Company continues to identify workforce optimization opportunities to better align the Company’s resources with its key strategic priorities. A summary of the Company’s restructuring accrual at March 31, 2024 and changes during the three months ended March 31, 2024, are presented below: Employee Termination Costs Balance at December 31, 2023 $ 2,388  Charges 219  Payments (1,024) Other adjustments (5) Balance at March 31, 2024 $ 1,578

v3.24.1.u1

Income Taxes	3 Months Ended
	Mar. 31, 2024
Income Tax Disclosure [Abstract]
Income Taxes	Income Taxes The Company recognized an income tax expense of approximately $0.6 million and $0.3 million during the three months ended March 31, 2024 and 2023, respectively. The effective tax rate was approximately 11.9% for the three months ended March 31, 2024, which was lower than the U.S. federal statutory rate primarily due to the impact of valuation allowances recorded and foreign tax rate differential, partially offset by projected current income tax expense in the U.S. and certain foreign jurisdictions. The Company’s projection of current income tax expense for the period is driven by the impact of Global Intangible Low-Taxed Income and enacted Internal Revenue Code Section 174 rules that require the Company to capitalize and amortize qualifying research and development expenses and by operating income generated in certain foreign jurisdictions. The Company’s effective tax rate was approximately (3.6)% for the three months ended March 31, 2023, which was lower than the U.S. federal statutory rate due to pre-tax losses in jurisdictions where full valuation allowances have been recorded, foreign tax rate differential and certain jurisdictions projecting current income tax expense. The Company continues to consider all available evidence, including historical profitability and projections of future taxable income together with new evidence, both positive and negative, that could affect the view of the future realization of deferred tax assets. As a result of the assessment, no change was recorded by the Company to the valuation allowance during the three months ended March 31, 2024. Unrecognized tax benefits associated with uncertain tax positions are $4.4 million at March 31, 2024. We are not able to reasonably estimate when we would make any cash payments required to settle these liabilities, but we do not believe that the ultimate settlement of our obligations will materially affect our liquidity. We do not expect that the balance of unrecognized tax benefits will significantly increase or decrease over the next twelve months. During 2021 the Internal Revenue Service commenced an audit of certain of the Company’s prior year U.S. federal income tax filings, including the 2013 through 2020 tax years. The audit is currently ongoing and while the receipt of the associated refunds would materially improve its financial position, the Company does not believe that the results of this audit will have a material effect on its results of operations. The Pillar Two Global Anti-Base Erosion rules issued by the Organization for Economic Co-operation and Development ("OECD"), a global policy forum, introduced a global minimum tax of 15% which would apply to multinational groups with consolidated financial statement revenue in excess of EUR 750 million. Nearly all OECD member jurisdictions have agreed in principle to adopt these provisions and numerous jurisdictions, including jurisdictions where the Company operates, have enacted these rules effective January 1, 2024. The Company is not currently subject to these rules but is continuing to evaluate the Pillar Two Framework and its potential impact on future periods. On January 31, 2024, the House of Representatives passed a proposed tax bill which, among other provisions, aims to reinstate 100% bonus depreciation for property placed in service in 2023 and through 2025 and to allow taxpayers to expense domestic research costs retroactively back to 2022 and prospectively through tax years beginning before 2026. Enactment remains highly uncertain and the Company continues to monitor the ongoing developments in the proposed legislation.

v3.24.1.u1

Earnings per Common Share (EPS)	3 Months Ended
	Mar. 31, 2024
Earnings Per Share [Abstract]
Earnings per Common Share (EPS)	Earnings per Common Share (“EPS”) Basic EPS is computed based upon the weighted average number of common shares outstanding for the year. Diluted EPS is computed based upon the weighted average number of common shares outstanding for the year plus the dilutive effect of common stock equivalents using the treasury stock method and the average market price of the Company’s common stock for the year. The Company includes participating securities (Redeemable Convertible Preferred Stock - Participation with Dividends on Common Stock that contain preferred dividend) in the computation of EPS pursuant to the two-class method. The two-class method of computing earnings per share is an allocation method that calculates earnings per share for common stock and participating securities. During periods of net loss, no effect is given to the participating securities because they do not share in the losses of the Company. The following table provides a reconciliation of the numerator and denominator used in computing basic and diluted net income attributable to common stockholders per common share from operations. Three Months Ended March 31, 2024 2023 Numerator - Basic: Net income (loss) from continuing operations $ 4,475  $ (8,589) Net (loss) income attributable to redeemable noncontrolling interests (5) 14  Preferred stock dividend (2,129) (2,474) Net income (loss) attributable to Synchronoss from continuing operations 2,341  (11,049) Net loss from discontinued operations —  (2,342) Net income (loss) attributable to Synchronoss $ 2,341  $ (13,391) Numerator - Diluted: Net income (loss) attributable to Synchronoss from continuing operations 2,341  (11,049) Net loss from discontinued operations —  (2,342) Net income (loss) attributable to Synchronoss $ 2,341  $ (13,391) Denominator: Weighted average common shares outstanding — basic 9,842  9,653  Dilutive effect of: Shares from assumed conversion of PBCU 277  —  Options and unvested restricted shares 158  —  Weighted average common shares outstanding — diluted $ 10,277  $ 9,653  Earnings (loss) per share: Basic EPS: Net income (loss) from continuing operations $ 0.24  $ (1.14) Net loss from discontinued operations —  (0.25) Basic EPS $ 0.24  $ (1.39) Diluted EPS: Net income (loss) from continuing operations $ 0.23  $ (1.14) Net loss from discontinued operations —  (0.25) Diluted EPS $ 0.23  $ (1.39)

v3.24.1.u1

Commitments	3 Months Ended
	Mar. 31, 2024
Commitments and Contingencies Disclosure [Abstract]
Commitments	Commitments Non-cancelable agreements The Company has various non-cancelable arrangements such as services for hosting, support, and software that expire at various dates, with the latest expiration in 2027. Aggregate annual future minimum payments under non-cancelable agreements as of March 31, 2024 for each year subsequent to December 31, 2023 and thereafter, are as follows: Non-cancelable agreements 2024 $ 16,391  2025 12,674  2026 901  2027 28  Thereafter —  Total $ 29,994

v3.24.1.u1

Legal Matters	3 Months Ended
	Mar. 31, 2024
Commitments and Contingencies Disclosure [Abstract]
Legal Matters	Legal Matters In the ordinary course of business, the Company is regularly subject to various claims, suits, regulatory inquiries and investigations. The Company records a liability for specific legal matters when it determines that the likelihood of an unfavorable outcome is probable, and the loss can be reasonably estimated. Management has also identified certain other legal matters where they believe an unfavorable outcome is not probable and, therefore, no reserve is established. Although management currently believes that resolving claims against the Company, including claims where an unfavorable outcome is reasonably possible, will not have a material impact on the Company’s business, financial position, results of operations, or cash flows, these matters are subject to inherent uncertainties and management’s view of these matters may change in the future. The Company also evaluates other contingent matters, including income and non-income tax contingencies, to assess the likelihood of an unfavorable outcome and estimated extent of potential loss. It is possible that an unfavorable outcome of one or more of these lawsuits or other contingencies could have a material impact on the liquidity, results of operations, or financial condition of the Company. In the third quarter of 2017, the SEC and Department of Justice (the “DoJ”) initiated investigations in connection with certain financial transactions that the Company effected in 2015 and 2016 and its disclosure of and accounting for such transactions, which the Company restated in the third quarter of 2018 in its restated annual and quarterly financial statements for 2015 and 2016. On June 7, 2022 the SEC approved the Offer of Settlement and filed an Order Instituting Cease-And-Desist Proceedings pursuant to Section 21C of the Securities Exchange Act of 1934, Making Findings, and Imposing a Cease-And-Desist Order (the “SEC Order”). Pursuant to the terms of the SEC Order, the Company consented to pay a civil penalty in the amount of $12.5 million in equal quarterly installments over two years and to cease and desist from committing or causing any violations of Sections 10(b), 13(a), 13(b)(2)(A) and 13(b)(2)(B) of the Exchange Act and the associated rules thereunder. In addition, failure to comply with the provisions of the SEC Order could result in further actions by one or both governmental agencies which could have a material adverse effect on the Company’s results of operations. The penalties have been paid in full as of March 31, 2024. Also on June 7, 2022, the SEC filed a civil action against two former members of the Company’s management team, alleging misconduct arising out of the restated transactions that took place in 2015 and 2016 investigated by the SEC as set forth above. The Company may be required to indemnify the former members of management in that action for certain costs and expenses, including reasonable attorney’s fees. At this time it is not possible for us to estimate the amount, if any, of such indemnification obligations. On or about July 12, 2023, the Company filed a complaint in the Superior Court of the State of Delaware against iQmetrix Global Ltd. (“iQmetrix") for breach of the asset purchase and transition services agreements by and between the Company and iQmetrix as a result of iQmetrix’s failure to pay amounts due under those agreements in excess of $1,200,000. On September 11, 2023, iQmetrix filed its “Answer Defenses and Counterclaims” against the Company, claiming the Company breached the asset purchase, transition services and software license agreements, committed fraud and breached the implied covenant of good faith and fair dealing entitling iQmetrix to an amount to be determined at trial. On October 10, 2023, the Company filed its “Answer to Defendant’s Counterclaims” denying all counts asserted by iQmetrix and asserting certain affirmative defenses thereto. The Company believes that the counterclaims are without merit, and the Company intends to defend all such counterclaims. Due to the inherent uncertainty of litigation, the Company cannot predict the outcome of the litigation and can give no assurance that the asserted claims will not have a material adverse effect on its financial position, prospects, or results of operations. Except as set forth above, the Company is not currently subject to any other legal proceedings that could have a material adverse effect on its operations; however, the Company may from time to time become a party to various legal proceedings arising in the ordinary course of our business.

v3.24.1.u1

Additional Financial Information	3 Months Ended
	Mar. 31, 2024
Other Income and Expenses [Abstract]
Additional Financial Information	Additional Financial Information Other Income (expense), net The following table sets forth the components of Other Income (expense), net included in the Condensed Consolidated Statements of Operations: Three Months Ended March 31, 2024 2023 Foreign exchange gains (losses) $ 3,801  $ (2,953) Other1 10  (22) Total $ 3,811  $ (2,975) ________________________________ 1    Represents an aggregate of individually immaterial transactions.

v3.24.1.u1

Subsequent Events	3 Months Ended
	Mar. 31, 2024
Subsequent Events [Abstract]
Subsequent Events	Subsequent Events The Company drew $3.0 million on the A/R Facility on April 10, 2024, and had not repaid the balance as of the date of filing this Form 10-Q.

v3.24.1.u1

Insider Trading Arrangements	3 Months Ended
	Mar. 31, 2024
Trading Arrangements, by Individual
Rule 10b5-1 Arrangement Adopted	false
Non-Rule 10b5-1 Arrangement Adopted	false
Rule 10b5-1 Arrangement Terminated	false
Non-Rule 10b5-1 Arrangement Terminated	false

v3.24.1.u1

Basis of Presentation and Consolidation (Policies)	3 Months Ended
	Mar. 31, 2024
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Basis of Presentation and Consolidation	Basis of Presentation and Consolidation The accompanying interim unaudited condensed consolidated financial statements have been prepared by Synchronoss and in the opinion of management, include all adjustments necessary for a fair presentation of the Company’s financial position, results of operations and cash flows for the interim periods. They do not include all of the information and footnotes required by U.S. generally accepted accounting principles (“GAAP”) for complete financial statements and should be read in conjunction with the Company’s audited consolidated financial statements and related notes included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2023. The results of operations for the three months ended March 31, 2024 are not necessarily indicative of the results to be expected for the year ending December 31, 2024. The condensed consolidated financial statements include the accounts of the Company, its wholly-owned subsidiaries and variable interest entities (“VIE”) in which the Company is the primary beneficiary and entities in which the Company has a controlling interest. Investments in less than majority-owned companies in which the Company does not have a controlling interest, but does have significant influence, are accounted for as equity method investments. Investments in less than majority-owned companies in which the Company does not have the ability to exert significant influence over the operating and financial policies of the investee are accounted for using the cost method. All material intercompany transactions and accounts are eliminated in consolidation. Unless otherwise noted, tables are presented in U.S. dollars in thousands. Certain columns and rows may not add due to the use of rounded numbers. Percentages presented are calculated from the underlying numbers in thousands. Earnings per share amounts are computed independently for earnings from continuing operations, earnings from discontinued operations and net earnings. As a result, the sum of per-share amounts may not equal the total. We have reclassified certain prior year amounts to conform with current year presentation. Unless otherwise noted, all amounts and disclosures included in the Notes to Consolidated Financial Statements reflect only the Company's continuing operations except for the Consolidated Statements of Cash Flows, which are presented for the whole company for the three months ended March 31, 2023. For supplemental cash flow disclosures, see Note 4. Divestitures and Discontinued Operations of the Notes to Consolidated Financial Statements in Item 1 of this Form 10-Q. During the fourth quarter of 2023 there was a change in the capital structure due to a reverse stock split, which decreased the number of common shares outstanding. The Company retroactively displayed the effect of the change in the Consolidated Balance Sheets, and retroactively adjusted the computations of basic and diluted EPS for all periods presented on the Consolidated Statement of Operations. For additional information, see Note 11. Capital Structure of the Notes to Consolidated Financial Statements in Item 1 of this Form 10-Q.
Recently Issued Accounting Standards	Recently Issued Accounting Standards Standards issued not yet adopted Standard Description Effect on the financial statements Update 2024-01 - Compensation—Stock Compensation (Topic 718) - Scope Application of Profits Interest and Similar Awards The amendments in this Update related to the scope application issue apply to all reporting entities that account for profits interest awards as compensation to employees or nonemployees in return for goods or services. This Update provides specific examples to help stakeholders to determine whether a profits interest award should be accounted for as a share-based payment arrangement (Topic 718) or similar to a cash bonus or profit-sharing arrangement (Topic 710, Compensation—General, or other Topics). The Company continues to evaluate these changes and does not anticipate any material impact on the Company’s consolidated financial position or results of operations upon adoption. Planned date of adoption: January 1, 2025 Update 2023-09 - Income Taxes (Topic 740) - Improvements to Income Tax Disclosures The amendments in this Update related to the rate reconciliation and income taxes paid disclosures improve the transparency of income tax disclosures by requiring (1) consistent categories and greater disaggregation of information in the rate reconciliation and (2) income taxes paid disaggregated by jurisdiction. The Company continues to evaluate these changes and does not anticipate any material impact on the Company’s consolidated financial position or results of operations upon adoption. Planned date of adoption: January 1, 2025 Update 2023-07 - Segment Reporting (Topic 280) - Improvements to Reportable Segment Disclosures The amendments in this Update improve reportable segment disclosure requirements, primarily through enhanced disclosures about significant segment expenses. The amendments in this Update Requires that a public entity that has a single reportable segment provide all the disclosures required by the amendments in this Update and all existing segment disclosures in Topic 280. The Company continues to evaluate these changes and does not anticipate any material impact on the Company’s consolidated financial position or results of operations upon adoption. Planned date of adoption: January 1, 2025
Fair Value Measurements	In accordance with accounting principles generally accepted in the United States, fair value is defined as the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. A three-level hierarchy prioritizes the inputs used to measure fair value as follows: •Level 1 - Observable inputs - quoted prices in active markets for identical assets and liabilities; •Level 2 - Observable inputs other than the quoted prices in active markets for identical assets and liabilities includes quoted prices for similar instruments, quoted prices for identical or similar instruments in inactive markets, and amounts derived from valuation models where all significant inputs are observable in active markets; and •Level 3 - Unobservable inputs - includes amounts derived from valuation models where one or more significant inputs are unobservable and require the Company to develop relevant assumptions.

v3.24.1.u1

Basis of Presentation and Consolidation (Tables)	3 Months Ended
	Mar. 31, 2024
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Recently Issued Accounting Standards	Recently Issued Accounting Standards Standards issued not yet adopted Standard Description Effect on the financial statements Update 2024-01 - Compensation—Stock Compensation (Topic 718) - Scope Application of Profits Interest and Similar Awards The amendments in this Update related to the scope application issue apply to all reporting entities that account for profits interest awards as compensation to employees or nonemployees in return for goods or services. This Update provides specific examples to help stakeholders to determine whether a profits interest award should be accounted for as a share-based payment arrangement (Topic 718) or similar to a cash bonus or profit-sharing arrangement (Topic 710, Compensation—General, or other Topics). The Company continues to evaluate these changes and does not anticipate any material impact on the Company’s consolidated financial position or results of operations upon adoption. Planned date of adoption: January 1, 2025 Update 2023-09 - Income Taxes (Topic 740) - Improvements to Income Tax Disclosures The amendments in this Update related to the rate reconciliation and income taxes paid disclosures improve the transparency of income tax disclosures by requiring (1) consistent categories and greater disaggregation of information in the rate reconciliation and (2) income taxes paid disaggregated by jurisdiction. The Company continues to evaluate these changes and does not anticipate any material impact on the Company’s consolidated financial position or results of operations upon adoption. Planned date of adoption: January 1, 2025 Update 2023-07 - Segment Reporting (Topic 280) - Improvements to Reportable Segment Disclosures The amendments in this Update improve reportable segment disclosure requirements, primarily through enhanced disclosures about significant segment expenses. The amendments in this Update Requires that a public entity that has a single reportable segment provide all the disclosures required by the amendments in this Update and all existing segment disclosures in Topic 280. The Company continues to evaluate these changes and does not anticipate any material impact on the Company’s consolidated financial position or results of operations upon adoption. Planned date of adoption: January 1, 2025

v3.24.1.u1

Revenue (Tables)	3 Months Ended
	Mar. 31, 2024
Revenue from Contract with Customer [Abstract]
Schedule of Disaggregation of Revenue	Three Months Ended March 31, 2024 Three Months Ended March 31, 2023 Cloud NetworkX Messaging2 Total Cloud NetworkX1 Messaging2 Total Geography: Americas $ 39,579  $ —  $ 62  $ 39,641  $ 37,414  $ 394  $ 513  $ 38,321  APAC 1,548  —  —  1,548  1,647  —  —  1,647  EMEA 1,776  —  —  1,776  2,017  —  —  2,017  Total $ 42,903  $ —  $ 62  $ 42,965  $ 41,078  $ 394  $ 513  $ 41,985  Service Line: Professional Services $ 3,773  $ —  $ —  $ 3,773  $ 4,661  $ —  $ —  $ 4,661  Transaction Services —  —  —  —  127  —  —  127  Subscription Services 39,130  —  13  39,143  35,886  394  513  36,793  License —  —  49  49  404  —  —  404  Total $ 42,903  $ —  $ 62  $ 42,965  $ 41,078  $ 394  $ 513  $ 41,985  _____________________________ 1    Includes revenue recognized in prior periods associated with residual NetworkX contracts not included in the Asset Purchase Agreement with Lumine Group. 2    Includes revenue recognized in the current and prior periods associated with residual Messaging contracts not included in the Asset Purchase Agreement with Lumine Group.
Schedule of Significant Changes in the Contract Liabilities Balance	Significant changes in the contract liabilities balance (current and non-current) during the period are as follows: Contract Liabilities1 Balance at December 31, 2023 $ 1,095  Revenue recognized in the period (42,947) Amounts billed but not initially recognized as revenue 42,508  Balance at March 31, 2024 $ 656  ________________________________ 1    Comprised of Deferred Revenue. $1.0 million of revenue recognized in the period was included in the contract liability balance at the beginning of the period.

v3.24.1.u1

Divestitures and Discontinued Operations (Tables)	3 Months Ended
	Mar. 31, 2024
Discontinued Operations and Disposal Groups [Abstract]
Schedule of Discontinued Operations	The following tables set forth details of net income from discontinued operations for the three months ended March 31, 2024 and 2023, related to Messaging and NetworkX Businesses sale. Three Months Ended March 31, 2024 2023 Net revenues $ —  $ 15,723  Costs and expenses: Cost of revenues* —  9,421  Research and development —  1,991  Selling, general and administrative —  2,343  Restructuring charges —  3  Depreciation and amortization —  3,588  Total costs and expenses —  17,346  Loss from operations —  (1,623) Interest income —  1  Other expense, net —  44  Loss from operations, before taxes —  (1,578) Provision for income taxes —  (764) Net loss $ —  $ (2,342) _____________________________ 1    Cost of revenues excludes depreciation and amortization which are shown separately. There were no assets and liabilities related to discontinued operations as of March 31, 2024 and December 31, 2023, as all balances were transferred to Lumine Group upon sale. The following table summarizes the significant non-cash items and capital expenditures of the discontinued operations that are included in the consolidated statements of cash flows for the three months ended March 31, 2024 and 2023: Three Months Ended March 31, 2024 2023 Operating activities: Depreciation and amortization $ —  $ 3,588  Stock-based compensation —  280  Investing activities: Additions to capitalized software $ —  $ (1,305)

v3.24.1.u1

Leases (Tables)	3 Months Ended
	Mar. 31, 2024
Leases [Abstract]
Schedule of Operating Assets and Liabilities	The following table presents information about the Company's Right of Use (ROU) assets and lease liabilities: March 31, 2024 December 31, 2023 Operating lease assets: Non-current operating lease ROU assets $ 13,867  $ 14,791  Finance lease assets: Equipment, net 1,034  1,094  Operating lease liabilities: Lease liabilities, current1 5,939  5,838  Lease liabilities, non-current 21,448  23,037  Total operating lease liabilities $ 27,387  $ 28,875  Finance lease liabilities: Lease liabilities, current 557  562  Lease liabilities, non-current 505  556  Total finance lease liabilities $ 1,062  $ 1,118  ________________________________ 1    Amounts are included in Accrued Expenses on the Condensed Consolidated Balance Sheet.
Schedule of Components of Lease Expense and Weighted Average Lease Term and Rates	The following table presents information about lease expense and sublease income: Three Months Ended March 31, 2024 2023 Finance leases: Interest expense $ 28  $ 16  Depreciation expense $ 167  $ 114  Total finance leases $ 195  $ 130  Operating leases: Operating lease cost1 $ 1,424  $ 1,533  Other lease costs and income: Variable lease costs1 141  295  Operating lease impairments, net1 —  (3) Sublease income1 (1,019) (716) Total operating leases 546  1,109  Total net lease cost $ 741  $ 1,239  ________________________________ 1    Amounts are included in Cost of revenues, Selling, general and administrative and/or Research and development based on the function that the underlying leased asset supports which are reflected in the Condensed Consolidated Statements of Operations. The following table provides the weighted-average remaining lease term and weighted-average discount rates for our leases: March 31, 2024 December 31, 2023 Weighted-average remaining lease term (years), weighted based on lease liability balances: Finance leases 2.08 2.19 Operating leases 4.17 4.40 Weighted-average discount rate (percentages), weighted based on the remaining balance of lease payments: Finance leases 9.6% 9.3% Operating leases 8.0% 8.0% The following table provides certain cash flow and supplemental noncash information related to our lease liabilities: Three Months Ended March 31, 2024 2023 Cash paid for amounts included in the measurement of lease liabilities: Finance leases $ 186  $ 134  Operating leases 1,961  1,997  Lease liabilities arising from obtaining right-of-use assets: Finance leases $ 105  $ 294
Schedule of Maturities of Operating Lease Liabilities	The following table provides the undiscounted amount of future cash flows included in our lease liabilities at March 31, 2024 for each of the five years subsequent to December 31, 2023 and thereafter, as well as a reconciliation of such undiscounted cash flows to our lease liabilities at March 31, 2024: Operating Leases Finance Leases 2024 $ 5,904  $ 471  2025 7,876  478  2026 7,859  211  2027 6,213  —  2028 4,275  —  Total future lease payments 32,127  1,160  Less: amount representing interest (4,740) (98) Present value of future lease payments (lease liability) $ 27,387  $ 1,062

v3.24.1.u1

Debt (Tables)	3 Months Ended
	Mar. 31, 2024
Debt Disclosure [Abstract]
Schedule of Carrying Amounts	The carrying amounts of the Company’s borrowings were as follows: March 31, 2024 December 31, 2023 8.375% Senior Notes due 2026 $ 141,077  $ 141,077  Unamortized discount and debt issuance cost1 (4,428) (4,862) Carrying value of Senior Notes $ 136,649  $ 136,215  ________________________________ 1    Debt issuance costs are deferred and amortized into interest expense using the effective interest method.
Schedule of Carrying Values and Estimated Fair Values of Debt Instruments	The Company is in compliance with its debt covenants as of March 31, 2024. Fair Value Carrying Amount (Level 1) (Level 2) (Level 3) Total Balance at December 31, 2023 $ 136,215  $ —  $ 107,557  $ —  $ 107,557  Balance at March 31, 2024 $ 136,649  $ —  $ 119,916  $ —  $ 119,916
Schedule of Interest Expense	The following table summarizes the Company’s interest expense: Three Months Ended March 31, 2024 2023 2021 Non-Convertible Senior Notes due 2026: Amortization of debt issuance costs $ 408  $ 370  Interest on borrowings 2,954  2,954  Amortization of debt discount 26  23  Other1 129  107  Total $ 3,517  $ 3,454  ________________________________ 1    Includes interest on uncertain tax provisions.

v3.24.1.u1

Accumulated Other Comprehensive (Loss) / Income (Tables)	3 Months Ended
	Mar. 31, 2024
Accumulated Other Comprehensive Income (Loss), Net of Tax [Abstract]
Schedule of Changes in Accumulated Other Comprehensive Income (Loss)	The changes in accumulated other comprehensive (loss) income during the three months ended March 31, 2024 were as follows: Balance at December 31, 2023 Other comprehensive loss Tax effect Balance at March 31, 2024 Foreign currency $ (22,212) $ (6,109) $ —  $ (28,321) Unrealized loss on intercompany foreign currency transactions (3,520) —  —  (3,520) Total $ (25,732) $ (6,109) $ —  $ (31,841)

v3.24.1.u1

Capital Structure (Tables)	3 Months Ended
	Mar. 31, 2024
Stockholders' Equity Note [Abstract]
Schedule of Series A Preferred Stock	A summary of the Company’s Series B Perpetual Non-Convertible Preferred Stock balance at March 31, 2024 and changes during the three months ended March 31, 2024, are presented below: Series B Preferred Stock Shares Amount Balance at December 31, 2023 61  $ 58,802  Balance at March 31, 20241 61  $ 58,802  ________________________________ 1    Series B preferred stock net principal balance of $58.8 million is presented as gross principal balance of $60.8 million net of $2.0 million unamortized issuance costs.

v3.24.1.u1

Stock Plans (Tables)	3 Months Ended
	Mar. 31, 2024
Share-Based Payment Arrangement [Abstract]
Schedule of Stock-based Compensation	The following table summarizes stock-based compensation expense related to all of the Company’s stock awards included by operating expense categories, as follows: Three Months Ended March 31, 2024 2023 Cost of revenues $ 23  $ 79  Research and development 223  471  Selling, general and administrative 864  909  Total stock-based compensation expense $ 1,110  $ 1,459  The following table summarizes stock-based compensation expense related to all of the Company’s stock awards included by award type, as follows: Three Months Ended March 31, 2024 2023 Stock options $ 198  $ 422  Restricted stock awards 428  679  Performance based cash units 484  358  Total stock-based compensation before taxes $ 1,110  $ 1,459  Tax benefit $ 252  $ 312
Schedule of Fair Value Assumptions	The weighted-average assumptions used in the Black-Scholes option pricing model are as follows:  Three Months Ended March 31, 2024 2023 Expected stock price volatility 45.9  % 72.5  % Risk-free interest rate 2.3  % 4.3  % Expected life of options (in years) 2.47 4.28 Expected dividend yield 0.0  % 0.0  % Weighted-average fair value of the options $ 3.80  $ 5.39
Schedule of Information about Stock Options Outstanding	The following table summarizes information about stock options outstanding as of March 31, 2024: Number of Options Weighted-Average Exercise Price Weighted-Average Remaining Contractual Term (Years) Aggregate Intrinsic Value Outstanding at December 31, 2023 649  $ 30.44  Options Granted 1  6.26  Options Exercised —  —  Options Cancelled (148) 36.62  Outstanding at March 31, 2024 502  $ 29.37  4.10 $ 14  Vested and exercisable at March 31, 2024 319  $ 38.63  3.51 $ —
Schedule of Unvested Restricted Stock and Performance Shares Activity	A summary of the Company’s unvested restricted stock at March 31, 2024, and changes during the three months ended March 31, 2024, is presented below: Number of Awards Weighted- Average Grant Date Fair Value Unvested at December 31, 2023 491  $ 10.88  Granted 2  6.26  Granted adjustment1 38  12.24  Vested (53) 9.94  Forfeited (39) 10.85  Unvested at March 31, 2024 439  $ 10.56  ___________________________ 1    Represents performance based cash units grants that vested and were paid out in form of shares of stock during the period and changes in unvested performance based restricted stock awards due to performance adjustments. A summary of the Company’s outstanding performance based cash units at March 31, 2024 and changes during the three months ended March 31, 2024, is presented below: Number of Units Period End Fair Value Outstanding at December 31, 2023 507  $ 6.21  Granted —  —  Granted adjustment1 (162) —  Vested and distributed2 (38) —  Forfeited (30) —  Outstanding at March 31, 2024 277  $ 8.35  ___________________________ 1    Includes changes in the outstanding PBCU due to performance adjustments. 2    Includes earned PBCU that vested and were distributed to participants during the period.

v3.24.1.u1

Restructuring (Tables)	3 Months Ended
	Mar. 31, 2024
Restructuring and Related Activities [Abstract]
Schedule of the Restructuring Accrual and Changes	A summary of the Company’s restructuring accrual at March 31, 2024 and changes during the three months ended March 31, 2024, are presented below: Employee Termination Costs Balance at December 31, 2023 $ 2,388  Charges 219  Payments (1,024) Other adjustments (5) Balance at March 31, 2024 $ 1,578

v3.24.1.u1

Earnings per Common Share (EPS) (Tables)	3 Months Ended
	Mar. 31, 2024
Earnings Per Share [Abstract]
Schedule of Reconciliation of the Numerator and Denominator Used in Computing Basic and Diluted Net Income Attributable to Common Stockholders Per Common Share	The following table provides a reconciliation of the numerator and denominator used in computing basic and diluted net income attributable to common stockholders per common share from operations. Three Months Ended March 31, 2024 2023 Numerator - Basic: Net income (loss) from continuing operations $ 4,475  $ (8,589) Net (loss) income attributable to redeemable noncontrolling interests (5) 14  Preferred stock dividend (2,129) (2,474) Net income (loss) attributable to Synchronoss from continuing operations 2,341  (11,049) Net loss from discontinued operations —  (2,342) Net income (loss) attributable to Synchronoss $ 2,341  $ (13,391) Numerator - Diluted: Net income (loss) attributable to Synchronoss from continuing operations 2,341  (11,049) Net loss from discontinued operations —  (2,342) Net income (loss) attributable to Synchronoss $ 2,341  $ (13,391) Denominator: Weighted average common shares outstanding — basic 9,842  9,653  Dilutive effect of: Shares from assumed conversion of PBCU 277  —  Options and unvested restricted shares 158  —  Weighted average common shares outstanding — diluted $ 10,277  $ 9,653  Earnings (loss) per share: Basic EPS: Net income (loss) from continuing operations $ 0.24  $ (1.14) Net loss from discontinued operations —  (0.25) Basic EPS $ 0.24  $ (1.39) Diluted EPS: Net income (loss) from continuing operations $ 0.23  $ (1.14) Net loss from discontinued operations —  (0.25) Diluted EPS $ 0.23  $ (1.39)

v3.24.1.u1

Commitments (Tables)	3 Months Ended
	Mar. 31, 2024
Commitments and Contingencies Disclosure [Abstract]
Schedule of Aggregate Annual future Minimum Payments Under Non Cancelable Agreements	Aggregate annual future minimum payments under non-cancelable agreements as of March 31, 2024 for each year subsequent to December 31, 2023 and thereafter, are as follows: Non-cancelable agreements 2024 $ 16,391  2025 12,674  2026 901  2027 28  Thereafter —  Total $ 29,994

v3.24.1.u1

Additional Financial Information (Tables)	3 Months Ended
	Mar. 31, 2024
Other Income and Expenses [Abstract]
Schedule of Components of Other Income (expense), Net	The following table sets forth the components of Other Income (expense), net included in the Condensed Consolidated Statements of Operations: Three Months Ended March 31, 2024 2023 Foreign exchange gains (losses) $ 3,801  $ (2,953) Other1 10  (22) Total $ 3,811  $ (2,975) ________________________________ 1    Represents an aggregate of individually immaterial transactions.

v3.24.1.u1

Revenue - Disaggregation of Revenue (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2024	Mar. 31, 2023
Disaggregation of Revenue [Line Items]
Net revenues	$ 42,965	$ 41,985
Professional Services
Disaggregation of Revenue [Line Items]
Net revenues	3,773	4,661
Transaction Services
Disaggregation of Revenue [Line Items]
Net revenues	0	127
Subscription Services
Disaggregation of Revenue [Line Items]
Net revenues	39,143	36,793
License
Disaggregation of Revenue [Line Items]
Net revenues	49	404
Americas
Disaggregation of Revenue [Line Items]
Net revenues	39,641	38,321
APAC
Disaggregation of Revenue [Line Items]
Net revenues	1,548	1,647
EMEA
Disaggregation of Revenue [Line Items]
Net revenues	1,776	2,017
Cloud
Disaggregation of Revenue [Line Items]
Net revenues	42,903	41,078
Cloud | Professional Services
Disaggregation of Revenue [Line Items]
Net revenues	3,773	4,661
Cloud | Transaction Services
Disaggregation of Revenue [Line Items]
Net revenues	0	127
Cloud | Subscription Services
Disaggregation of Revenue [Line Items]
Net revenues	39,130	35,886
Cloud | License
Disaggregation of Revenue [Line Items]
Net revenues	0	404
Cloud | Americas
Disaggregation of Revenue [Line Items]
Net revenues	39,579	37,414
Cloud | APAC
Disaggregation of Revenue [Line Items]
Net revenues	1,548	1,647
Cloud | EMEA
Disaggregation of Revenue [Line Items]
Net revenues	1,776	2,017
NetworkX
Disaggregation of Revenue [Line Items]
Net revenues	0	394
NetworkX | Professional Services
Disaggregation of Revenue [Line Items]
Net revenues	0	0
NetworkX | Transaction Services
Disaggregation of Revenue [Line Items]
Net revenues	0	0
NetworkX | Subscription Services
Disaggregation of Revenue [Line Items]
Net revenues	0	394
NetworkX | License
Disaggregation of Revenue [Line Items]
Net revenues	0	0
NetworkX | Americas
Disaggregation of Revenue [Line Items]
Net revenues	0	394
NetworkX | APAC
Disaggregation of Revenue [Line Items]
Net revenues	0	0
NetworkX | EMEA
Disaggregation of Revenue [Line Items]
Net revenues	0	0
Messaging
Disaggregation of Revenue [Line Items]
Net revenues	62	513
Messaging | Professional Services
Disaggregation of Revenue [Line Items]
Net revenues	0	0
Messaging | Transaction Services
Disaggregation of Revenue [Line Items]
Net revenues	0	0
Messaging | Subscription Services
Disaggregation of Revenue [Line Items]
Net revenues	13	513
Messaging | License
Disaggregation of Revenue [Line Items]
Net revenues	49	0
Messaging | Americas
Disaggregation of Revenue [Line Items]
Net revenues	62	513
Messaging | APAC
Disaggregation of Revenue [Line Items]
Net revenues	0	0
Messaging | EMEA
Disaggregation of Revenue [Line Items]
Net revenues	$ 0	$ 0

v3.24.1.u1

Revenue - Contract Assets and Liabilities (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2024	Dec. 31, 2023
Revenue from Contract with Customer [Abstract]
Contract asset, balance	$ 0	$ 1,200
Changes In Contract Liabilities [Roll Forward]
Balance at December 31, 2023	1,095
Revenue recognized in the period	(42,947)
Amounts billed but not initially recognized as revenue	42,508
Balance at March 31, 2024	656
Deferred revenue	$ 1,000

v3.24.1.u1

Revenue - Remaining Performance Obligations (Details) $ in Millions	Mar. 31, 2024 USD ($)
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation	$ 214.0
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2024-04-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligation, percent	61.50%
Revenue, remaining performance obligation, expected timing of satisfaction, period	2 years

v3.24.1.u1

Divestitures and Discontinued Operations - Narrative (Details) - USD ($) $ in Thousands						3 Months Ended			12 Months Ended
	Nov. 03, 2023	Oct. 31, 2023	Mar. 07, 2023	May 11, 2022	Mar. 07, 2022	Mar. 31, 2024	Dec. 31, 2023	Mar. 31, 2023	Dec. 31, 2022
Asset Acquisition [Line Items]
Preferred stock dividend						$ 2,129		$ 2,474
Goodwill						$ 182,150	$ 183,908
Messaging and NetworkX Businesses
Asset Acquisition [Line Items]
Goodwill							28,600
Discontinued operations, disposed of by sale | Messaging and NetworkX Businesses
Asset Acquisition [Line Items]
Total purchase price		$ 41,800
Cash payment		31,300
Escrow deposit		7,200
Escrow additional cash		$ 300
Period following closing date		9 months
Escrow deposit additional amount		$ 3,000
Loss on divestiture							16,400
Proceeds from sales of business							31,300
Transaction expense							400
Offset amount							7,200
Deferred consideration, cash received							$ 1,500
Discontinued operations, disposed of by sale | Messaging and NetworkX Businesses | Series B Preferred Stock
Asset Acquisition [Line Items]
Shares redeemed (in shares)	9,874
Purchase price	$ 10,000
Value of shares redeemed	9,900
Preferred stock dividend	$ 100
Discontinued operations, disposed of by sale | Messaging and NetworkX Businesses | Minimum
Asset Acquisition [Line Items]
Period of days following closing date		150 days
Discontinued operations, disposed of by sale | Messaging and NetworkX Businesses | Maximum
Asset Acquisition [Line Items]
Period of days following closing date		300 days
Disposed of by sale | DXP Business
Asset Acquisition [Line Items]
Purchase price			$ 14,000
Amount to be received on the closing date					$ 7,500
Escrow deposit				$ 500	500
Disbursement to be received 12 months from closing date					1,000
Earn-out					$ 5,000
Proceeds from the divestiture, net				7,500
Additional escrow deposit				1,000
Divested intangible assets book value				2,300
Fair value of goodwill				$ 7,600
loss on sale of DXP									$ 2,500

v3.24.1.u1

Divestitures and Discontinued Operations - Schedule of Net Income From Discontinued Operations (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2024	Mar. 31, 2023
Costs and expenses:
(Loss) income from operations, before taxes	$ 0	$ (1,578)
Provision for income taxes	0	(764)
Discontinued operations, net of taxes	0	(2,342)
Discontinued operations, disposed of by sale | Messaging and NetworkX Businesses
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Net revenues	0	15,723
Costs and expenses:
Cost of services	0	9,421
Research and development	0	1,991
Selling, general and administrative	0	2,343
Restructuring charges	0	3
Depreciation and amortization	0	3,588
Total costs and expenses	0	17,346
(Loss) income from operations	0	(1,623)
Interest income	0	1
Other (expense) income, net	0	44
(Loss) income from operations, before taxes	0	(1,578)
Provision for income taxes	0	(764)
Discontinued operations, net of taxes	$ 0	$ (2,342)

v3.24.1.u1

Divestitures and Discontinued Operations - Schedule of Cash Flows Discontinued Operations (Details) - Discontinued operations, disposed of by sale - Messaging and NetworkX Businesses - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2024	Mar. 31, 2023
Operating activities:
Depreciation and amortization	$ 0	$ 3,588
Stock-based compensation	0	280
Investing activities:
Additions to capitalized software	$ 0	$ (1,305)

v3.24.1.u1

Accounts Receivable Securitization Facility (Details) - USD ($)			3 Months Ended
	Feb. 23, 2024	Jun. 23, 2022	Mar. 31, 2024	Mar. 31, 2023
Accounts Receivable, Noncurrent, Past Due [Line Items]
Proceeds from accounts receivable facility			$ 3,000,000	$ 0
Accounts Receivable Securitization Facility
Accounts Receivable, Noncurrent, Past Due [Line Items]
Accounts receivable securitization facility		$ 15,000,000
Borrowing capacity		$ 15,000,000
Commitment fee percentage		0.85%
Proceeds from accounts receivable facility	$ 3,000,000
Remaining borrowing capacity			3,800,000
Accounts Receivable Securitization Facility | SN Technologies
Accounts Receivable, Noncurrent, Past Due [Line Items]
Accounts receivable securitization facility			$ 4,700,000
Hanover Rate | Accounts Receivable Securitization Facility
Accounts Receivable, Noncurrent, Past Due [Line Items]
Basis spread on variable rate		2.35%

v3.24.1.u1

Fair Value Measurements (Details) - USD ($)	Mar. 31, 2024	Dec. 31, 2023
Summary of assets and liabilities held by the Company and their related classifications under the fair value hierarchy
Cash and cash equivalents, fair value	$ 19,100,000	$ 24,600,000
(Level 1)
Summary of assets and liabilities held by the Company and their related classifications under the fair value hierarchy
Money market accounts	$ 0	$ 12,500,000

v3.24.1.u1

Note Receivable (Details) - Sequential Technology International, LLC and AP Capital Holdings II, LLC - USD ($) $ in Millions	Mar. 31, 2024	Dec. 31, 2022	Jun. 30, 2020
Schedule of Equity Method Investments [Line Items]
Other assets fair value disclosure		$ 4.8
Loans Payable
Schedule of Equity Method Investments [Line Items]
Principal amount			$ 9.0
Promissory Note
Schedule of Equity Method Investments [Line Items]
Principal amount	$ 3.0

v3.24.1.u1

Leases - Operating/Financing Assets and Liabilities (Details) - USD ($) $ in Thousands	Mar. 31, 2024	Dec. 31, 2023
Operating lease assets:
Non-current operating lease ROU assets	$ 13,867	$ 14,791
Finance lease assets:
Equipment, net	$ 1,034	$ 1,094
Operating lease liabilities:
Operating Lease, Liability, Current, Statement of Financial Position [Extensible List]	Accrued expenses	Accrued expenses
Lease liabilities, current	$ 5,939	$ 5,838
Operating Lease, Liability, Noncurrent, Statement of Financial Position [Extensible Enumeration]	Leases, non-current	Leases, non-current
Lease liabilities, non-current	$ 21,448	$ 23,037
Total operating lease liabilities	$ 27,387	$ 28,875
Finance lease liabilities:
Finance Lease, Liability, Current, Statement of Financial Position [Extensible Enumeration]	Accrued expenses	Accrued expenses
Lease liabilities, current	$ 557	$ 562
Finance Lease, Liability, Noncurrent, Statement of Financial Position [Extensible Enumeration]	Leases, non-current	Leases, non-current
Lease liabilities, non-current	$ 505	$ 556
Total finance lease liabilities	$ 1,062	$ 1,118

v3.24.1.u1

Leases - Components of Lease Expense (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2024	Mar. 31, 2023
Finance leases:
Interest expense	$ 28	$ 16
Depreciation expense	167	114
Total finance leases	195	130
Operating leases:
Operating lease cost	1,424	1,533
Other lease costs and income:
Variable lease costs	141	295
Operating lease impairments, net	0	(3)
Sublease income	(1,019)	(716)
Total operating leases	546	1,109
Total net lease cost	$ 741	$ 1,239

v3.24.1.u1

Leases - Maturities of Operating Lease Liabilities (Details) - USD ($) $ in Thousands	Mar. 31, 2024	Dec. 31, 2023
Operating Leases
2024	$ 5,904
2025	7,876
2026	7,859
2027	6,213
2028	4,275
Total future lease payments	32,127
Less: amount representing interest	(4,740)
Present value of future lease payments (lease liability)	27,387	$ 28,875
Finance Leases
2024	471
2025	478
2026	211
2027	0
2028	0
Total future lease payments	1,160
Less: amount representing interest	(98)
Present value of future lease payments (lease liability)	$ 1,062	$ 1,118

v3.24.1.u1

Leases - Weighted Average Lease Term and Rates (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2024	Mar. 31, 2023	Dec. 31, 2023
Weighted-average remaining lease term (years), weighted based on lease liability balances
Finance leases	2 years 29 days		2 years 2 months 8 days
Operating leases	4 years 2 months 1 day		4 years 4 months 24 days
Weighted-average discount rate (percentages), weighted based on the remaining balance of lease payments:
Finance leases	9.60%		9.30%
Operating leases	8.00%		8.00%
Cash paid for amounts included in the measurement of lease liabilities:
Finance leases	$ 186	$ 134
Operating leases	1,961	1,997
Lease liabilities arising from obtaining right-of-use assets:
Finance leases	$ 105	$ 294

v3.24.1.u1

Debt - Offering of Senior Notes (Details) - Senior Notes - 2021 Non-Convertible Senior Notes due 2026: - USD ($)	Oct. 25, 2021	Jun. 30, 2021	Dec. 31, 2021
Debt Instrument [Line Items]
Principal amount	$ 18,000,000	$ 120,000,000	$ 16,100,000
Interest rate, as a percent		8.375%
Par value (in dollars per share)		$ 25.00
Amount issued inclusive of underwriters' option to purchase		125,000,000
Amount issued to underwriters		$ 5,000,000
Principal amount redeemed		100.00%
Percentage of debt holders demand full repayment on debt default amount		25.00%
Sales agent compensation, percentage	2.00%
On or after June 30, 2022 and prior to June 30, 2023
Debt Instrument [Line Items]
Debt instrument, redemption price (in dollars per share)		$ 25.75
On or after June 30, 2023 and prior to June 30, 2024
Debt Instrument [Line Items]
Debt instrument, redemption price (in dollars per share)		25.50
On or after June 30, 2024 and prior to June 30, 2025
Debt Instrument [Line Items]
Debt instrument, redemption price (in dollars per share)		$ 25.25

v3.24.1.u1

Debt - Carrying Amounts (Details) - USD ($) $ in Thousands	Mar. 31, 2024	Dec. 31, 2023	Jun. 30, 2021
Debt Instrument [Line Items]
Unamortized discount and debt issuance cost	$ (4,428)	$ (4,862)
Carrying value of Senior Notes	136,649	136,215
2021 Non-Convertible Senior Notes due 2026: | Senior Notes
Debt Instrument [Line Items]
Interest rate, as a percent			8.375%
8.375% Senior Notes due 2026	141,077	141,077
Carrying value of Senior Notes	$ 119,916	$ 107,557

v3.24.1.u1

Debt - Carrying Values and Estimated Fair Values of Debt Instruments (Details) - USD ($) $ in Thousands	Mar. 31, 2024	Dec. 31, 2023
Debt Instrument [Line Items]
Long-term Debt	$ 136,649	$ 136,215
2021 Non-Convertible Senior Notes due 2026: | Senior Notes
Debt Instrument [Line Items]
Long-term Debt	119,916	107,557
2021 Non-Convertible Senior Notes due 2026: | Senior Notes | (Level 1)
Debt Instrument [Line Items]
Long-term Debt	0	0
2021 Non-Convertible Senior Notes due 2026: | Senior Notes | (Level 2)
Debt Instrument [Line Items]
Long-term Debt	119,916	107,557
2021 Non-Convertible Senior Notes due 2026: | Senior Notes | (Level 3)
Debt Instrument [Line Items]
Long-term Debt	$ 0	$ 0

v3.24.1.u1

Debt - Interest Expense (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2024	Mar. 31, 2023
Debt Instrument [Line Items]
Amortization of debt issuance costs	$ 408	$ 370
Amortization of debt discount	26	23
Other	129	107
Total	3,517	3,454
Senior Notes | 2021 Non-Convertible Senior Notes due 2026:
Debt Instrument [Line Items]
Amortization of debt issuance costs	408	370
Interest on borrowings	2,954	2,954
Amortization of debt discount	$ 26	$ 23

v3.24.1.u1

Accumulated Other Comprehensive (Loss) / Income - Changes in Accumulated Other Comprehensive Income (Loss) (Details) $ in Thousands	3 Months Ended
	Mar. 31, 2024 USD ($)
Changes in accumulated other comprehensive income (loss)
Other comprehensive loss	$ (6,109)
Tax effect	0
Accumulated Other Comprehensive (Loss) Income
Changes in accumulated other comprehensive income (loss)
Beginning balance	(25,732)
Ending balance	(31,841)
Foreign currency
Changes in accumulated other comprehensive income (loss)
Beginning balance	(22,212)
Other comprehensive loss	(6,109)
Tax effect	0
Ending balance	(28,321)
Unrealized loss on intercompany foreign currency transactions
Changes in accumulated other comprehensive income (loss)
Beginning balance	(3,520)
Other comprehensive loss	0
Tax effect	0
Ending balance	$ (3,520)

v3.24.1.u1

Capital Structure - Additional Information (Details)				3 Months Ended
	Apr. 01, 2024 USD ($)	Dec. 04, 2023 $ / shares shares	Jun. 30, 2021 USD ($) $ / shares shares	Mar. 31, 2024 USD ($) vote $ / shares shares	Dec. 31, 2023 $ / shares shares	Dec. 08, 2023 $ / shares shares
Class of Stock [Line Items]
Common stock, par value (in dollars per share) | $ / shares		$ 0.0001		$ 0.0001	$ 0.0001	$ 0.0001
Stock split, conversion ratio		0.09
Common stock, shares outstanding (in shares)		9		10,315,000	10,314,000
Common stock, shares issued (in shares)		9		10,315,000	10,314,000
Shares converted (in shares)		1
Common stock, shares authorized (in shares)		16,666,667		16,666,667	16,667,000	16,666,667
Preferred stock, shares authorized (in shares)		10,000,000
Preferred stock, par value (in dollars per share) | $ / shares		$ 0.0001
Capital stock authorized (in shares)				26,666,667
Capital stock, par value (in dollars per share) | $ / shares				$ 0.0001
Dividends | $				$ 0
Common Stock
Class of Stock [Line Items]
Number of votes per share | vote				1
Series B Preferred Stock
Class of Stock [Line Items]
Preferred stock, shares authorized (in shares)				150,000		150,000
Preferred stock, par value (in dollars per share) | $ / shares			$ 0.0001	$ 0.0001	$ 0.0001
Preferred stock, liquidation preference (in dollars per share) | $ / shares			$ 1,000
Preferred stock, dividend rate, percentage one			9.50%
Preferred stock, dividend rate, percentage two			13.00%
Preferred stock, dividend rate, percentage three			14.00%
Liquidation and redemption value | $				$ 63,000,000
Par ratio				1.5
Proceeds from sale of stock transactions used for redemption of shares | $			$ 50,000,000
Proceeds from sale of stock transactions, used for redemption of shares and buy back of shares | $			$ 25,000,000
Series B Preferred Stock | Private Placement
Class of Stock [Line Items]
Number of shares issued in transaction (in shares)			75,000
Consideration received on transaction | $			$ 72,500,000
Preferred Stock
Class of Stock [Line Items]
Preferred stock, shares authorized (in shares)				10,000,000		10,000,000
Preferred stock, par value (in dollars per share) | $ / shares						$ 0.0001
Series B Perpetual Non-Convertible Preferred Stock
Class of Stock [Line Items]
Dividends, preferred stock, cash | $				$ 2,100,000
Series B Perpetual Non-Convertible Preferred Stock | Subsequent Event
Class of Stock [Line Items]
Dividends, preferred stock, cash | $	$ 2,100,000
Minimum
Class of Stock [Line Items]
Stock split, conversion ratio		0.05
Preferred stock, ownership percentage			5.00%
Maximum
Class of Stock [Line Items]
Stock split, conversion ratio		0.2
Preferred stock, ownership percentage			10.00%

v3.24.1.u1

Capital Structure - Preferred Stock (Details) - Series B Preferred Stock - USD ($) shares in Thousands, $ in Thousands	Mar. 31, 2024	Dec. 31, 2023
Increase (Decrease) in Temporary Equity [Roll Forward]
Beginning balance (in shares)	61	61
Ending balance (in shares)	61	61
Beginning balance	$ 58,802	$ 58,802
Ending balance	58,802	$ 58,802
Principal balance	58,800
Temporary equity, gross amount	60,800
Unamortized issuance costs	$ 2,000

v3.24.1.u1

Stock Plans - Additional Information (Details)	3 Months Ended
	Mar. 31, 2024 USD ($) compensation_plan $ / shares shares	Mar. 31, 2023 USD ($)	Dec. 31, 2023 $ / shares shares	Dec. 08, 2023 $ / shares shares	Dec. 04, 2023 $ / shares shares
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Common stock, shares authorized (in shares)	16,666,667		16,667,000	16,666,667	16,666,667
Common stock, par value (in dollars per share) | $ / shares	$ 0.0001		$ 0.0001	$ 0.0001	$ 0.0001
Preferred stock, shares authorized (in shares)					10,000,000
Preferred stock, par value (in dollars per share) | $ / shares					$ 0.0001
Number of plans | compensation_plan	2
Stock-based compensation cost related to non-vested equity awards not yet recognized as an expense | $	$ 2,600,000
Weighted-average period over which stock-based compensation cost related to non-vested equity awards is expected to be recognized	1 year 6 months
Total intrinsic value for stock options exercisable | $	$ 0	$ 0
Total intrinsic value for stock options exercised | $	0	$ 0
Performance based cash units
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation cost related to non-vested equity awards not yet recognized as an expense | $	$ 1,500,000
Weighted-average period over which stock-based compensation cost related to non-vested equity awards is expected to be recognized	1 year 2 months 12 days
2015 Plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Number of shares authorized (in shares)	4,688,576
2017 Plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Number of shares authorized (in shares)	229,635
2015 Plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Number of shares available for grant (in shares)	800,000
Liability, accrued expenses, non-vested | $	$ 500,000
2015 Plan | Performance based cash units
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting period (in years)	3 years
2017 New Hire Plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Number of shares available for grant (in shares)	100,000
Preferred Stock
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Preferred stock, shares authorized (in shares)	10,000,000			10,000,000
Preferred stock, par value (in dollars per share) | $ / shares				$ 0.0001
Series B Preferred Stock
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Preferred stock, shares authorized (in shares)	150,000			150,000

v3.24.1.u1

Stock Plans - Stock-based Compensation (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2024	Mar. 31, 2023
Employee Service Share-based Compensation, Aggregate Disclosures [Abstract]
Total stock-based compensation expense	$ 1,110	$ 1,459
Tax benefit	252	312
Stock options
Employee Service Share-based Compensation, Aggregate Disclosures [Abstract]
Total stock-based compensation expense	198	422
Restricted stock awards
Employee Service Share-based Compensation, Aggregate Disclosures [Abstract]
Total stock-based compensation expense	428	679
Performance based cash units
Employee Service Share-based Compensation, Aggregate Disclosures [Abstract]
Total stock-based compensation expense	484	358
Cost of revenues
Employee Service Share-based Compensation, Aggregate Disclosures [Abstract]
Total stock-based compensation expense	23	79
Research and development
Employee Service Share-based Compensation, Aggregate Disclosures [Abstract]
Total stock-based compensation expense	223	471
Selling, general and administrative
Employee Service Share-based Compensation, Aggregate Disclosures [Abstract]
Total stock-based compensation expense	$ 864	$ 909

v3.24.1.u1

Stock Plans - Black-Scholes Assumptions (Details) - Stock options - $ / shares	3 Months Ended
	Mar. 31, 2024	Mar. 31, 2023
Weighted-average assumptions
Expected stock price volatility	45.90%	72.50%
Risk-free interest rate	2.30%	4.30%
Expected life of options (in years)	2 years 5 months 19 days	4 years 3 months 10 days
Expected dividend yield	0.00%	0.00%
Weighted-average fair value (PSV) of the options (usd per share)	$ 3.80	$ 5.39

v3.24.1.u1

Stock Plans - Stock Options (Details) - USD ($) $ / shares in Units, shares in Thousands	3 Months Ended
	Mar. 31, 2024	Mar. 31, 2023
Number of Options
Options outstanding at the beginning of the period (in shares)	649
Options Granted (in shares)	1
Options Exercised (in shares)	0
Options Cancelled (in shares)	(148)
Options outstanding at the end of the period (in shares)	502
Vested and exercisable (in shares)	319
Weighted-Average Exercise Price
Balance at the beginning of the period (in dollars per share)	$ 30.44
Options Granted (in dollars per share)	6.26
Options Exercised (in dollars per share)	0
Options Cancelled (in dollars per share)	36.62
Balance at the end of the period (in dollars per share)	29.37
Vested and exercisable (in dollars per share)	$ 38.63
Weighted-Average Remaining Contractual Term (Years)
Outstanding	4 years 1 month 6 days
Vested and exercisable	3 years 6 months 3 days
Aggregate Intrinsic Value
Outstanding	$ 14,000
Vested and exercisable	0
Additional disclosures related to stock options
Total intrinsic value for stock options exercised	0	$ 0
Total intrinsic value for stock options exercisable	$ 0	$ 0

v3.24.1.u1

Stock Plans - Restricted Stock and Performance Stock (Details) - Restricted stock awards shares in Thousands	3 Months Ended
	Mar. 31, 2024 $ / shares shares
Number of Awards
Non-vested at the beginning of the period (in shares) | shares	491
Granted (in shares) | shares	2
Granted adjustment (in shares) | shares	38
Vested and distributed (in shares) | shares	(53)
Forfeited (in shares) | shares	(39)
Non-vested at the end of the period (in shares) | shares	439
Weighted- Average Grant Date Fair Value
Non-vested at the beginning of the period (in dollars per share) | $ / shares	$ 10.88
Granted (in dollars per share) | $ / shares	6.26
Granted adjustment (in dollars per share) | $ / shares	12.24
Vested (in dollars per share) | $ / shares	9.94
Forfeited (in dollars per share) | $ / shares	10.85
Non-vested at the end of the period (in dollars per share) | $ / shares	$ 10.56

v3.24.1.u1

Stock Plans - Performance Stock (Details) - Performance based cash units shares in Thousands	3 Months Ended
	Mar. 31, 2024 $ / shares shares
Number of Awards
Outstanding at the beginning of the period (in shares) | shares	507
Granted (in shares) | shares	0
Granted adjustment (in shares) | shares	(162)
Vested and distributed (in shares) | shares	(38)
Forfeited (in shares) | shares	(30)
Outstanding at the end of the period (in shares) | shares	277
Weighted- Average Grant Date Fair Value
Non-vested at the beginning of the period (in dollars per share) | $ / shares	$ 6.21
Granted (in dollars per share) | $ / shares	0
Granted adjustment (in dollars per share) | $ / shares	0
Vested and distributed (in dollars per share) | $ / shares	0
Forfeited (in dollars per share) | $ / shares	0
Non-vested at the end of the period (in dollars per share) | $ / shares	$ 8.35

v3.24.1.u1

Restructuring - Restructuring Accrual and Changes (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2024	Mar. 31, 2023
Restructuring accrual and changes
Charges	$ 219	$ 342
Employee Termination Costs
Restructuring accrual and changes
Balance at December 31, 2023	2,388
Charges	219
Payments	(1,024)
Other adjustments	(5)
Balance at March 31, 2024	$ 1,578

v3.24.1.u1

Income Taxes (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2024	Mar. 31, 2023
Income Tax Disclosure [Abstract]
Provision for income taxes	$ 603	$ 295
Effective tax rate	11.90%	(3.60%)
Unrecognized tax benefit	$ 4,400

v3.24.1.u1

Earnings per Common Share (EPS) - Reconciliation of the Numerator and Denominator Used in Computing Basic and Diluted Net Income Attributable to Common Stockholders Per Common Share (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	3 Months Ended
	Mar. 31, 2024	Mar. 31, 2023
Earnings Per Share Reconciliation [Abstract]
Net income (loss) from continuing operations	$ 4,475	$ (8,589)
Net (loss) income attributable to redeemable noncontrolling interests	(5)	14
Preferred stock dividend	(2,129)	(2,474)
Net income (loss) attributable to Synchronoss from continuing operations	2,341	(11,049)
Net loss from discontinued operations	0	(2,342)
Net income (loss) attributable to Synchronoss	2,341	(13,391)
Net income (loss) attributable to Synchronoss from continuing operations	$ 2,341	$ (11,049)
Denominator:
Weighted average common shares outstanding - basic (in shares)	9,842	9,653
Weighted average common shares outstanding - diluted (in shares)	10,277	9,653
Basic:
Net income (loss) from continuing operations (in dollars per share)	$ 0.24	$ (1.14)
Net loss from discontinued operations (in dollars per share)	0	(0.25)
Basic (in dollars per share)	0.24	(1.39)
Diluted:
Net income (loss) from continuing operations (in dollars per share)	0.23	(1.14)
Net loss from discontinued operations (in dollars per share)	0	(0.25)
Diluted (in dollars per share)	$ 0.23	$ (1.39)
Performance based cash units
Denominator:
Shares from assumed conversion of PBCU and options and unvested restricted shares (in shares)	277	0
Options and unvested restricted shares
Denominator:
Shares from assumed conversion of PBCU and options and unvested restricted shares (in shares)	158	0

v3.24.1.u1

Commitments - Aggregate Annual Future Minimum Lease Payments Under Non-Cancelable Leases (Details) $ in Thousands	Mar. 31, 2024 USD ($)
Commitments and Contingencies Disclosure [Abstract]
2024	$ 16,391
2025	12,674
2026	901
2027	28
Thereafter	0
Total	$ 29,994

v3.24.1.u1

Legal Matters (Details) $ in Millions	Jul. 12, 2023 USD ($)	Jun. 07, 2022 USD ($) defendant
Commitments and Contingencies Disclosure [Abstract]
Loss contingency, damages awarded		$ 12.5
Loss contingency, payment term		2 years
Loss contingency, number of defendants | defendant		2
Loss contingency, damages sought, value	$ 1.2

v3.24.1.u1

Additional Financial Information - Components of Other Income (Expense), Net (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2024	Mar. 31, 2023
Other Income and Expenses [Abstract]
Foreign exchange gains (losses)	$ 3,801	$ (2,953)
Other	10	(22)
Total	$ 3,811	$ (2,975)

v3.24.1.u1

Subsequent Events (Details) - USD ($) $ in Thousands			3 Months Ended
	Apr. 10, 2024	Feb. 23, 2024	Mar. 31, 2024	Mar. 31, 2023
Subsequent Event [Line Items]
Drawdown on A/R Facility			$ 3,000	$ 0
Accounts Receivable Securitization Facility
Subsequent Event [Line Items]
Drawdown on A/R Facility		$ 3,000
Subsequent Event | Accounts Receivable Securitization Facility
Subsequent Event [Line Items]
Drawdown on A/R Facility	$ 3,000

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