Citizens Medical Center Selects Nuance to Improve Physician Workflow, Mobility and Satisfaction
September 06 2017 - 8:00AM
Nuance Communications, Inc. (NASDAQ:NUAN) today announced that
Citizens Medical Center, a critical access hospital in rural
Kansas, has completed a hospital-wide deployment of Nuance
solutions to reduce transcription costs and improve physician
satisfaction, productivity and efficiency. The implementation
includes Dragon Medical One, eScription RH, PowerMic Mobile and the
PowerShare Network.
Critical access hospitals face a number of challenging issues in
providing care due to rural locations, heavy regulations and
restrictive budgets. Citizens Medical Center, in particular, was
struggling with the performance and accuracy of the cumbersome
speech recognition solution already in place, which led to poor
clinical documentation turnaround time, prohibitive documentation
costs and low physician productivity and satisfaction. For example,
similar to most critical access hospitals, Citizens Medical Center
employs visiting physicians from outside institutions, who
struggled with having to resave their personal voice profiles each
time they entered the facility, causing delay and frustration.
“After joining the Citizens Medical team, I took a hard look at
the technology already in place and realized a change was needed
for us to succeed in providing quality healthcare more
efficiently,” said Jacee Dobbs, chief information officer, Citizens
Medical Center. “We needed flexible, affordable solutions that
would grow with us as our needs changed. The clear choice was
Nuance due to its seamless, consistent experience across multiple
lines of business – a key asset in our critical access hospital
environment.”
Given Citizens Medical Center’s financial needs, Nuance’s
cloud-based solutions fit well into the hospital’s environment due
to term-based pricing that does not require a large, upfront
capital investment. Citizens Medical Center chose to implement
Nuance’s Dragon Medical One, PowerMic Mobile and eScription RH
solutions to improve speech accuracy and provider productivity,
provide mobility options for clinicians and optimize the
organization’s electronic health record system (EHR).
The speech recognition solutions reduced documentation costs for
the facility, and improved satisfaction and quality of life for
physicians through streamlined workflows and a single voice profile
that allows them to be more efficient across new devices, workflows
and applications – in the EHR and beyond. Physicians surveyed at
Citizens Medical Center agreed that Dragon Medical One made it
easier to capture the patient story and helped improve
documentation quality. The secure, cloud-based speech recognition
solution is hosted on the Microsoft Azure HITRUST CSF certified
platform, and is powered by artificial intelligence (AI) and
machine learning advancements that increase physician efficiency
and return on investment.
Additionally, Citizens Medical Center deployed Nuance’s
PowerShare Network, which removed CDs from the image exchange
workflow, resulting in more streamlined workflows for physicians,
increasing satisfaction. PowerShare also improved patient care, as
the ability to access medical images from the cloud decreases time
to diagnosis and reduces the need for repeat tests and scans.
Currently, more than 4,500 healthcare organizations have
successfully exchanged over three billion images via the Nuance
PowerShare Network.
“We are proud to offer solutions that greatly benefit smaller,
rural hospitals, the physicians that practice there and their
patients,” said Satish Maripuri, executive vice president and
general manager of the Healthcare Division, Nuance. "Our
cloud-based solutions are proven to make a large impact on the way
quality care is delivered at these institutions providing a
consistent experience – both for physicians and patients to
increase satisfaction and lower costs.”
Nuance provides intelligent systems that support a more natural
and insightful approach to clinical documentation, freeing
clinicians to spend more time caring for patients. Nuance
healthcare solutions capture, improve and communicate more than 300
million patient stories each year, helping more than 500,000
clinicians in 10,000 global healthcare organizations to drive
meaningful clinical and financial outcomes. Nuance’s award-winning
clinical speech recognition, medical transcription, CDI, coding,
quality and medical imaging solutions provide a more complete and
accurate view of patient care. To learn more about how Nuance
supports regional hospitals, click here.
About Nuance Communications,
Inc.Nuance Communications, Inc. is a leading
provider of voice and language solutions for businesses and
consumers around the world. Its technologies, applications and
services make the user experience more compelling by transforming
the way people interact with devices and systems. Every day,
millions of users and thousands of businesses experience Nuance’s
proven applications. For more information, please
visit www.nuance.com.
Trademark reference: Nuance and the Nuance logo are registered
trademarks or trademarks of Nuance Communications, Inc. or its
affiliates in the United States and/or other countries. All other
trademarks referenced herein are the property of their respective
owners.
Contact Information
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617-986-5730
julie_sculley@lpp.com
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