NICE Named Leader in Real Time Authentication and Fraud Prevention by Top Analyst Firm
July 22 2019 - 6:30AM
Business Wire
NICE recognized by Opus Research for
ground-breaking proactive fraud detection and use of a single
voiceprint across all channels
NICE (Nasdaq: NICE) today announced that it has been
recognized as a Leader in authentication, voice biometrics and
fraud prevention by Opus Research. NICE Real-Time Authentication
(RTA) stood out among 13 vendors for innovation in the breadth of
its offering and strong market positioning. The latter was
supported by robust capabilities and successful implementation,
numerous partnerships and adoption by a long list of corporate
customers. A complimentary copy of the report entitled "2019
Intelligent Authentication and Voice Biometrics Intelliview" is
available for download here.
Opus Research lauded NICE for being the market’s only provider
of a single voiceprint across all channels. The analyst firm also
commended RTA's advanced Passive Historical Enrollment capability
which ensures friction-free authentication of customers from the
first day. NICE RTA was noted for seamless integration with the IVR
and contact center software infrastructure, providing an end-to-end
multi-factor authentication and fraud prevention solution.
NICE RTA's Proactive Fraudster Exposure capability was
highlighted as a key differentiator in the report. According to the
report, "NICE RTA provides a proactive fraud prevention approach as
well as real time fraud detection using a watchlist. Based on
unique machine learning technology, the new capability allows
contact centers to automatically prevent fraud before it happens by
identifying previously unknown fraudsters and blocking them from
committing fraud."
”NICE’s leadership position in the Intelliview report reflects
their success in building an impressive roster of corporate
customers along with a correspondingly large database of registered
voiceprints,” explains Dan Miller, Lead Analyst at Opus
Research and the report’s author. "NICE also distinguishes
itself with an integrated Real Time Authentication suite that
combines voice biometrics with analytics and fraud detection
solutions which responds to the recognized need for passive
enrollment and authentication, combined with proactive fraudster
detection in a single product.”
"This report is a testament to the innovative capabilities of
NICE RTA that enable our customers to protect themselves and their
customers," Barry Cooper, President NICE Enterprise Group,
said. "Of particular note is its Proactive Fraudster Exposure
capability which reinvents the way companies fight fraud. NICE RTA
offers a robust, holistic solution that allows contact centers to
prevent fraud while improving operational efficiency and customer
experience."
About NICE NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20190722005246/en/
Corporate Media Christopher Irwin-Dudek, 201-561-4442,
chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Yisca Erez +972 9 775 3798, CET, ir@nice.com
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