NICE recognized with platinum award for ability
to automate 911 Quality Assurance and improve staff retention
NICE (Nasdaq: NICE) today announced that NICE Inform
Elite, a solution within the NICE Evidencentral suite, has been
named to the ASTORS Awards-winner’s list. Sponsored by American
Security Today, the ASTORS Awards recognize innovative solutions
that support law enforcement, criminal justice and public safety
agencies in their mission to fight crime and keep cities and
communities safe and secure. NICE Inform Elite received the
platinum award in the Best 911 Center Solution category.
Chris Wooten, Executive Vice President, NICE, said, “We
are honored once again to be recognized by the ASTORS awards, now
for the eighth consecutive year, for our ability to address
pressing challenges for emergency communications centers, such as
telecommunicator staff retention.”
In early 2023, NICE Public Safety & Justice conducted a
survey of over seven hundred 911 center managers across the U.S.
and Canada. The 911 Staff Performance and Retention survey revealed
that employee retention issues loomed large for 911 centers, with
annual telecommunicator turnover hovering around 20 percent.
With NICE Inform Elite’s automated Quality Assurance (QA) for
911 calls, emergency communications centers can complete more QA
reviews in a fraction of the time. Through proactive Quality
Assurance, supervisors can also identify and better support 911
telecommunicators who are struggling on the job, and provide fast,
meaningful feedback, leading to greater confidence and
satisfaction.
NICE Inform Elite also features intelligent dashboards with
dozens of real-time metrics that provide instant visibility into
what's performing and what isn’t. Supervisors are instantly alerted
to performance issues so they can provide timely, targeted coaching
and training.
As an example, the Anoka County (Minnesota) 911 Emergency
Communications Center is now able to complete three times the
number of 911 Quality Assurance reviews and identify struggling
telecommunicators using NICE Inform Elite’s dashboard metrics. This
has resulted in a 10 percent improvement in staff retention,
equating to 5 fewer resignations per year.
For more information on NICE’s award-winning solutions visit the
NICE Public Safety & Justice website.
NICE Public Safety & Justice
With over 3,000 customers and 30 years of experience, NICE helps
all types of public safety and criminal justice agencies, from
emergency communications and law enforcement to prosecutors and
courts, digitally transform how they manage digital evidence and
data from beginning to end, to get to the truth faster. NICE’s
Evidencentral platform features an ecosystem of integrated
technologies that bring data together to give a single view of the
truth, enabling public safety and justice agencies to do what they
do better – whether it’s responding to incidents, investigating and
building cases, or prosecuting crimes. With comprehensive digital
transformation solutions that can be deployed across entire
counties and states, NICE also helps everyone work better together,
so justice flows more smoothly, from incident to court.
https://www.nicepublicsafety.com
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for
organizations of all sizes around the globe to create extraordinary
customer experiences while meeting key business metrics. Featuring
the world’s #1 cloud native customer experience platform, CXone,
NICE is a worldwide leader in AI-powered self-service and
agent-assisted CX software for the contact center – and beyond.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, partner with NICE to
transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. Such forward-looking statements, including the statements by
Mr. Wooten, are based on the current beliefs, expectations and
assumptions of the management of NICE Ltd. (the “Company”). In some
cases, such forward-looking statements can be identified by terms
such as “believe,” “expect,” “seek,” “may,” “will,” “intend,”
“should,” “project,” “anticipate,” “plan,” “estimate,” or similar
words. Forward-looking statements are subject to a number of risks
and uncertainties that could cause the actual results or
performance of the Company to differ materially from those
described herein, including but not limited to the impact of
changes in economic and business conditions; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
in making additional acquisitions or difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; the
Company’s dependency on third-party cloud computing platform
providers, hosting facilities and service partners; cyber security
attacks or other security breaches against the Company; privacy
concerns; changes in currency exchange rates and interest rates,
the effects of additional tax liabilities resulting from our global
operations, the effect of unexpected events or geo-political
conditions, such as the impact of conflicts in the Middle East that
may disrupt our business and the global economy; the effect of
newly enacted or modified laws, regulation or standards on the
Company and our products and various other factors and
uncertainties discussed in our filings with the U.S. Securities and
Exchange Commission (the “SEC”). For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the SEC,
including the Company’s Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made
as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20240226844411/en/
Corporate Media Christopher Irwin-Dudek, +1 201 561 4442,
ET, media@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Omri Arens, +972 3 763 0127, CET, ir@nice.com
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