NICE Receives Highest Scores Across All Four Use Cases in 2021 Gartner Critical Capabilities for Workforce Engagement Management
July 19 2021 - 6:30AM
Business Wire
NICE (Nasdaq: NICE) today announced that it has received
the highest scores in each of the four use cases among vendors
evaluated in the 2021 Gartner Critical Capabilities for Workforce
Engagement Management research report. The company scored more than
4.2 out of 5 in all four use cases, including Information Access
(4.24/5), Process Efficiency (4.22/5), Customer Intelligence
(4.28/5), and Intelligent Dialogue (4.23/5).
NICE’s WEM solutions, of which CXone is a centric part, are
based on a native cloud platform and infused with advanced
artificial intelligence (AI) capabilities to enable customer
service organizations to gain continuous visibility into employee
performance using desktop analytics, empower agents with
gamification, facilitate compliance and proactively identify
regulation or data security violations – all aimed at empowering
the workforce with a smart approach.
Earlier this year, the company launched Agile WEM, which allows
organizations to virtually connect the workforce under one roof to
sustain high employee engagement in today’s work-from-anywhere
reality. Recognizing the need for agility, the Agile WEM solution
helps organizations motivate, guide and inspire employees while
staying ready to rapidly adapt and respond to changing business
needs.
“The heartbeat of every contact center is its employees,” said
Paul Jarman, NICE CXone. “They are the driving force behind
customer satisfaction, and so it is imperative for any company
desiring brand loyalty to first ensure agent engagement. Our
ongoing recognition in the Gartner Critical Capabilities for
Workforce Engagement Management reports, I believe, is a testament
to our steadfast commitment to innovation and to powering smart
solutions that not only help businesses build a company culture
that employees value, but also increase efficiency and improve
operations.”
NICE advanced portfolio of WEM solutions includes NICE Workforce
Management (WFM), NICE Performance Management (NPM), NICE Employee
Engagement Management (EEM), NICE Quality Central, NICE Back Office
Proficiency Essentials and Workforce Management as well as NICE
Sales Performance Management. A central part of NICE’s WEM
solutions suite is CXone, a unified, enterprise-grade platform
based on an open cloud foundation that lets contact centers be
agile by innovating rapidly, scaling securely, deploying quickly,
and enabling the delivery of next-gen, digitally fluent experiences
to customers and employees globally.
Gartner, Critical Capabilities for
Workforce Engagement Management, Jim Davies, Jim Robinson, Kim
Dans, Mark Dauigoy, 26 April 2021. Gartner does not endorse any
vendor, product or service depicted in its research publications,
and does not advise technology users to select only those vendors
with the highest ratings or other designation. Gartner research
publications consist of the opinions of Gartner’s research
organization and should not be construed as statements of fact.
Gartner disclaims all warranties, expressed or implied, with
respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
About NICE NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Jarman, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20210719005287/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, ET, chris.irwin-dudek@nice.com Investors Marty
Cohen, +1 551 256 5354, ET, ir@nice.com Omri Arens, +972 3 763
0127, CET, ir@nice.com
NICE (NASDAQ:NICE)
Historical Stock Chart
From Aug 2024 to Sep 2024
NICE (NASDAQ:NICE)
Historical Stock Chart
From Sep 2023 to Sep 2024