Shaw Industries Group Drives Innovation Through NICE Satmetrix
September 25 2019 - 6:30AM
Business Wire
Satmetrix allows Shaw to capture customer
insight and create a complete picture of customer experience
NICE (Nasdaq: NICE) today announced Shaw Industries Group
Inc., a leading floorcovering provider, has selected NICE Satmetrix
as its comprehensive customer experience management solution. Shaw
– which has more than 22,000 employees, representation around the
world, and over $6B in annual sales – uses the NICE Satmetrix
solution to track customer experience in various parts of its
complex business, revealing a complete picture of the customers’
experiences throughout the lifecycle and helping identify the most
effective improvements.
Shaw Industries Group supplies carpet, resilient, hardwood,
laminate, tile and stone, synthetic turf and other specialty
products to residential and commercial markets worldwide. By
combining deep market knowledge with new ways of thinking, Shaw
drives innovation into their business and sets the standard for
next generation manufacturing. As a forward-thinking company always
looking to perfect the customer experience, Shaw sought a solution
that could help manage the holistic view of the customer experience
with the Net Promoter Score® methodology at the core of their
program.
“We are intently focused on helping our customers achieve their
objectives with superior products and service. We believe NICE
Satmetrix gives us the ability to turn our customers’ feedback into
the insights we need to perpetually enhance the customer’s
experience,” said Tim Baucom, President of Shaw Industries.
“By engaging the Net Promoter Score methodology and NICE Satmetrix
technology throughout several of our lines of business this year,
we are already turning insights into solutions.”
“NICE Satmetrix is glad to help Shaw improve the customer
experience it offers,” said Barry Cooper, President, NICE
Enterprise Group. “We’re especially impressed with how Shaw has
thoughtfully set up its customer feedback program in a way that
suits its business, and how it takes advantage of the solution’s
ability to trigger alerts based on any metric and provide real time
reports on an easy-to-review, personalized dashboard.”
About NICE NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. Net Promoter Score, Net
Promoter, and NPS are trademarks of NICE Systems, Inc., Bain and
Company, Inc., and Fred Reichheld. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20190925005405/en/
Corporate Media Whitney Wood whitney.wood@nice.com
Investors Marty Cohen, +1 551 256 5354, ET
ir@nice.com
Yisca Erez +972 9 775 3798, CET ir@nice.com
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